The CFP Board decides to open an investigation then asks for details about the complaint – which I have no trouble sharing – until they get to the part where they asked me for copies of account opening documents and client profiles including net worth, income, etc.

Of course I have to decline this – so they put the investigation into neutral and say that they may take up to a year to do anything.

Their own website says minor complains seldom result in a delay – well; this is a pretty minor complaint. Where is my certification? I took the test in friggin JULY!

The irony is; they are investigating my ethics and asking me to do illegal and unethical things to assist them!!!

I spoke with my company compliance people and they tell me that this is not an uncommon situation.

If anyone were to ask me today if I had any advice for them regarding the CFP my advice would be – don’t bother. I don’t see where I’ll ever get a return on my investment of time money and effort into the CFP which will be remotely close to worth it.

Hi. I was offering to call Carol about the email, not disseminate it. It actually came to me via my CFP classmate from his brokerage firm’s email account. Hence, we are not supposed to forward emails that say not to, as brokerage firm’s emails always say not to. Plus, as Carol does not want anyone relying on third party information anyway, I do not want to contribute to the confusion. If the review course provider is to be trusted and the communications with Carol are accurate, then it just supports her assertion that the Board wanted to ensure that ALL scores were accurate before mailing out ANY. It makes sense that the Board would not post any online until they were all finalized. If I did not pass, I would request a fee-waived expedited hand scoring, as the process has been frustrating and full of technical glitches. But, at the same time, I’d rather have my score a week late and correct than to receive it early and wrong. At least the Board offers hand scorings. Best of luck!

“I have NOT spoken to a single reivew course provider and never indicated that results were mixed up.” — The email says the ID numbers and names were mixed up and that the review course provider spoke to Carol. It did not mention scores.

“The delay in posting was to receive all scores and did not involve confused or mixed up scores.” — Again, the email said that the delay was to receive all scores together after the mix up was cleared up (with names and ID numbers). It said nothing about mixed up scores. This was just my worry that if ID numbers and names were mixed up, scores would be too.

Regarding the IT Staff – It’s good that the CFP Board has faith in them. There were many glitches beyond the ones that happened to everybody with my registration. Carol, perhaps I’ll call you next week and share the contents of the email with you and my technical issues with registering for and taking the test. There is no point in debating it in a forum. I do not know why a review course provider would disseminate a relaying of a FALSE conversation with you. Again, please note that while you keep asserting it is false that scores were mixed up, I never said this (just ID numbers and names).

Hang in there. Remind everyone that the CFA Level 2 takes 90 days for the exam scores and they offer it once a year. People these results were within 2 Calendar months and the exam is offered 3 times a year and Carol has explained that this isn’t simply feeding a scantron machine, so my suggestion is to suck it up and have a great Oktoberfest weekend regardless of if you have your results or not. Have a great life.

Jon

Thank you and although I am taking the brunt of the frustrations – that is my job. And I am getting some very good sugestions for the future.

CL

As I am sure you are aware that this has been a very trying and frustrating time for everyone involved. I am sure you are unfairly taking the brunt of the frustration. Maybe something good can come from all of this and the CFP board will take some of our suggestions for the next round of candidates.

Thanks

I have NOT spoken to a single reivew course provider and never indicated that results were mixed up. That is simply false. In addition, I have not provided Review Course providers with any information on the exam score release until after I posted the information on CFP.net and Financial-Planning.com

The delay in posting was to receive all scores and did not involve confused or mixed up scores. This miscommunication is why I ask candidates to contact CFP Board for information rather than relying on third parties and why going forward I will be much more proactive in communicating to candidates.

I also take issue with the comment about the IT staff at CFP Board. The IT staff has done an exemplary job of moving a system across country while maintaining the integrity of all the data. They responded quickly and professionally to an attack on our website earlier this year, once again securing all data. They did everything that was asked of them during this exam score release and were not involved in any mass emails.

The pass and fail letters have a similar number of pages as I tried to indicate above.

Pass – a letter and the transcript request form and the work experience form.

Fail – a letter with the numbers of deficient topics and the topic list.

The envelope contained the transcript request form and the work experience form, along with instructions on how to proceed.