Welcome to the FPPad fintech briefing, here are the top fintech stories you need to know today.
Outsourcing investment management just got a little bit easier for advisors using TD Ameritrade Institutional, as this week the company announced the introduction of its Model Market Center. The Model Market Center features 62 different investment models from eight investment managers, with notable managers including Meb Faber’s Cambria Investments as well as WisdomTree Investments, who made fintech news a few weeks ago with its investment in AdvisorEngine’s acquisition of Junxure. Model Market Center joins a growing market of outsourced investment management solutions which includes Orion Advisor Services, Riskalyze, and Morningstar, and others.
Online 401(k) manager blooom is helping investors protect their accounts against fraudulent activity with its new Suspicious Activity Alerts feature. Investors can connect their 401(k)s and other employe-sponsored retirement accounts to blooom which continuously monitors for withdrawals or loans on account funds, notifying clients via text message when blooom detects any suspicious activity.
And tickets are selling fast to the 2018 Fearless Investing Summit brought to you by Riskalyze, which blends the latest in investment trends and fintech innovation in its three-day agenda. Last year’s inaugural summit eventually sold out, so you need to act quickly to make sure you don’t miss out on this year’s event. Secure your tickets today by visiting fppad.com/flashbreifing for the links on today’s stories.
I’m Bill Winterberg, and those are your fintech headlines for today from FPPad.com, be sure to check back in with me later for more fintech news.
SS&C Technologies acquires DST Systems for $5.4 billion
The merger and acquisition train continues to steamroll into 2018, with SS&C Technologies announcing a $5.4 billion deal to acquire DST Systems in an all-cash transaction. Over 100,000 financial professionals use DST Systems technology like DST FAN Mail for portfolio aggregation and DST Vision to view a dashboard of all client accounts. SS&C, which also acquired Advent software in July of 2015 for $2.3 billion, says it will leverage the DST Systems acquisition to increase automation and efficiency across all of its wealth management offerings to financial professionals and institutions.
Merrill Lynch Wealth Management adds text messaging support
Do you text with your financial adviser? In the coming weeks, Bank of America’s Merrill Lynch Wealth Management division will allow its 15,000 financial advisors to use compliant text messaging software as it rolls out new software this month and into February. Merrill Lynch selected CellTrust to allow advisors to send text messages to clients using a web browser, while clients can text back to their advisor using their Apple or Android devices. All messages are captured and archived for compliance purposes, meeting the regulatory requirements imposed by the SEC an FINRA.
Junxure acquisition details from AdvisorEngine
And finally, in a webinar this week, AdvisorEngine provided details on its roadmap following last week’s acquisition announcement of Junxure. Webinar attendees learned that the company plans to continue to support both the Junxure Desktop and Junxure Cloud versions of the CRM and has no plans to change the Junxure pricing structure from a user-based subscription to a fee based on assets under management. Here’s Rich Cancro, Founder and Chief Executive Officer of AdvisorEngine with his comments about the alignment of culture between the two organizations:
When you take a look at the Junxure product and the people, as I got to know the management team, and then most recently the full team, the passion they have toward the Junxure client base is truly palpable, and that’s something that the team, the people, the care, and how they care for one another, there’s a lot of similarities around culture, being collaborative and helping one another and helping our clients.
To get links to the details on today’s stories, visit fppad.com/flashbriefing
I’m Bill Winterberg, and those are your fintech headlines for today from FPPad.com, be sure to check back in with me later for more fintech news.
AdvisorEngine acquires Junxure. Full transcript below.
Welcome to the FPPad fintech briefing for Tuesday, January 2, Here’s the top fintech story you need to know today.
Well the 2018 fintech news cycle is already off to a quick start, as AdvisorEngine announced the acquisition of CRM Software, the makers of Junxure CRM. Terms of the deal were not disclosed, but in its press release, AdvisorEngine also said it received a commitment of $30 million in new financing from WisdomTree Investments, of which $22 million was funded today with a majority of those proceeds used to fund the acquisition of Junxure.
The new funding from WisdomTree builds on the company’s $20 million dollar investment for 33% of AdvisorEngine made back in December of 2016.
So here’s my quick take on the news: Junxure has a very loyal base of users, especially among those firms that continue to use the company’s flagship desktop software introduced back in 2001. However, the rollout of the Junxure Cloud solution has taken *much longer* than I expected, and advisors continue to tell me today that they can’t convert 100% of their desktop data to the Cloud version.
So this acquisition by AdvisorEngine gives me new hope that development, support, and expansion of the Junxure Cloud solution will receive new energy and direction. Junxure co-founder Greg Friedman will take on a new role as a strategic advisor with the company.
And from an industry perspective, 2018 is shaping up to be a year where CRM providers could be in play as companies continue to consolidate application in an attempt to offer an all-in-one technology solution for financial advisors. SS&C Advent acquired Salentica in late 2016, leaving Redtail and Wealthbox among the few independent CRMs that come to mind with large user bases, followed by providers like Grendel, ProTracker, and AdvisorsAssistant that could be acquisition targets as the year progresses.
If you have some insights on the Junxure acquisition, send me a message on Twitter I’m @billwinterberg, or email me at bill@fppad.com.
I’m Bill Winterberg, and those are your fintech headlines for today from FPPad.com, be sure to check back in with me later for more fintech news.
Today’s episode is brought to you by Orion Advisor Services, the industry’s premier portfolio accounting service provider for advisors. Orion integrates with several automated investment platforms, but you’re not sure if now the right time to add a robo element to your firm.
Find out if you’re ready, or not, to add your own solution by downloading a free copy of the Orion pre-robo checklist today by visiting fppad.com/robochecklist.
[This week’s top story is all about Betterment, because in the wake of last week’s Brexit vote, the company notified financial advisors on the Betterment Institutional platform that it had suspended trading from 10am to 12pm Eastern on June 24th, citing their expectation of “highly unpredictable volatility,” a decision which has triggered all sorts of discussions across the investment community.
First, a primer. Betterment uses ETFs for all customer portfolios, and when trading gets volatile, ETF pricing can get significantly disconnected from the value of the ETF’s underlying securities. Remember the flash crash of August 2015? ETF pricing was all over the map, especially for lightly traded and illiquid ETFs.
So, when Betterment’s team identified undesirable trading conditions, they suspend all trading. And as a discretionary advisor to retail customers, they can totally do that. It’s disclosed right there on page 65 of the retail agreement, which every customer acknowledges they read by checking the I agree box next to the Sign Up button. <wink wink>
But the exact same language is on page 70 of the Institutional Agreement, and I couldn’t find anything that said trading *authorized by the Advisor* would be treated any differently. In the RIABiz coverage of the event, Michael Kitces said that treating financial advisors the same as clients “creates operational channel conflicts.”
And there’s the rub. If you’re an advisor using Betterment Institutional for your clients, when you authorize trades, you need to know whether those trades will be subject to Betterment’s suspension criteria.
But that’s one risk of using ETFs in Betterment Institutional, or any automated investment service for that matter. Sometimes the pricing gets out of whack, and you won’t always know in advance when that happens.
So on a volatile day, you need to understand that, as of today, your trade authorizations might not be processed right away, and your trades will be in limbo for who knows how long until Betterment decides it’s ok to resume trading. I suspect that policy might soon be changing for Betterment Institutional users.] Betterment, LLC, a pioneer in the world of automated investing, made an unusual move and suspended all trading Friday morning as markets were roiled by the U.K.’s vote to leave the European Union.
[My next story highlights TD Ameritrade Institutional, as I attended the custodian’s 7th annual technology summit in Dallas, and I made a vlog about it so you can get a glimpse of what the event is like, so be sure to check it out.
At the summit, executives offered updates on Veo Open Access, which now features 104 integrated solution providers, announced the introduction of Veo Advanced Alerts, and reiterated the pending release of the Veo One platform for late fall of this year.
There weren’t very many advisor dashboards available when Veo One was first announced in January of last year, but recently several tech providers have invested heavily in their own all-in-one dashboards, with notable names like Envestnet|Tamarac, supported by Envestnet’s acquisitions of Finance Logix and Yodlee, Salesforce, with its rollout of Financial Services Cloud happening now, and Fidelity’s Wealthscape platform anticipated by the end of this year, which will include technology from the eMoney acquisition.
So Veo One will go up against some stiff competition when it is rolled out later this year, so I recommend you make plans now to refresh what you know about the dashboard options for your business in the second half of this year.] A growing community of technology innovators, which has collaborated with TD Ameritrade Institutional1 to make Veo Open Access one of the industry’s leading platforms for independent registered investment advisors (“RIAs”), is again coming together to drive significant new enhancements to Veo and accelerate the pace of future Veo One integrations.
Here are the stories that didn’t make this week’s broadcast:
Junxure, the industry leading CRM solutions and technology company for financial advisors, this week announced new enhancements to its cloud-based CRM platform, Junxure Cloud®. As part of its ongoing work to integrate with leading platforms serving independent registered investment advisors (RIAs), Junxure Cloud has expanded its integration with Veo®, TD Ameritrade Institutional’s comprehensive trading and account management platform.
Vestorly Inc., the leading content marketing and relationship analytics platform in the financial services industry, today announced a unique partnership with Dow Jones that will enable all Vestorly users to access Dow Jones content, including The Wall Street Journal, in order to engage clients and generate leads.
Today, the company behind one of the more popular solutions for helping consumers manage their online accounts, Dashlane, is making its move into the enterprise.
Pershing LLC, a BNY Mellon company, today launched a suite of technology enhancements that provide wealth management firms with greater flexibility to digitally transform their business.
Today’s episode is brought to you by IMPLEMENT NOW, the independent advisor’s Practice Management Virtual Summit hosted by Kristin Harad broadcasting online March 14th to the 18th. When you register, you’ll get access to the interviews and bonus material from 25 industry thought leaders who share how-to advice you can use right away to improve your practice. And, when you register by March 13th, your participation will count toward scholarships for the Child Mind Institute’s Brave Buddies program for anxious children.
Find all the details for this high-impact online event by visiting fppad.com/implementnow
This week’s top story covers cybersecurity, as Dan Skiles, president of Shareholders Service Group, urges advisers to rethink their approach to keeping the firm safe from attacks. Skiles’ column is timely for two reasons: First, new ransomware called Locky is making the rounds, as True North Networks shared that they are helping one company restore critical data after getting infected by Locky ransomware.
And second, I don’t know if you heard, but this week the Pentagon, probably one of the most well-defended organizations on Earth, announced their own “Hack the Pentagon” program to pay hackers a bounty for finding vulnerabilities! If the Pentagon needs cybersecurity help, I think think it’s safe to say you probably need it, too.
So, where do you begin? I asked one expert to find out:
[Michelle Jacko] Advisors should begin with conducting a risk assessment, doing an inventory of what their technology uses are. Take a look at vulnerabilities by hiring an IT security specialist. Look at internal controls, develop those policies and procedures, and finally, really concentrate on user awareness training, which often is the beginning of where problems start.
If you want cybersecurity help from an outside partner, I connected with Itegria and External IT to find out what’s new:
[Robert Madi] Bill, we’re really excited to announce AdvisorGuard which is a cybersecurity specific solution designed exclusively for RIAs. As an expert in the RIA space, ITEGRIA understands how important cybersecurity is for advisors and how top of mind it is. We’re really excited about it and looking forward to making a huge impact in the RIA space.
[Sam Attias] We’ve released new features, a lot of them have to do with auditing, monitoring of what people are doing within our system with all their applications. We can monitor devices, we can also… a new secure sign on that we’ve come out with that has a lot of exciting features, one of them being for all your web-based applications like a Tamarac or an Orion, Salesforce, you can set the logins and passwords for everybody in your firm and they wouldn’t know what they are.
I think it’s safe to say that it’s time to stop kicking the cybersecurity can down the road and engage a provider that can help you protect your firm from attacks. For more information, be sure to head over to fppad.com/181 for the links to this week’s top stories.] Cybersecurity should be on every advisor’s mind. The unfortunate byproduct of advances in technology is that cybercriminals have new opportunities to commit their crimes.
[Next is an update from LPL Financial, as this week Bill Morrisey, the company’s head of business development, told ThinkAdvisor that their automated investment service for use by advisors is expected to roll out later this year.
Ok, so let’s rewind to episode 169 for a brief refresher:
No details on pricing or even a name for the solution were provided, but LPL president Dan Arnold did say that a pilot program with about 20 advisors will be begin in the next few months.
Morrisey didn’t comment on the pilot phase, and there still are no details on a fee schedule, minimum requirements, or even a name for the solution, but Morrisey did say that all investors would qualify for the service, so I expect there to be really low or no account minimum when the solution is officially released.] Seven months ago, at its annual conference, LPL announced its intention to launch a robo-advisory service, starting with a pilot program. Now the firm’s head of business development tells ThinkAdvisor that LPL expects to add the service this year.
[And wrapping up this week’s broadcast is news from Morningstar, as the investment research company released sustainability ratings for over 20,000 mutual funds. If you use Morningstar Direct or Morningstar Office in your business, you can now view the sustainability ratings from within your application, and the company anticipates the ratings will be introduced into Morningstar Advisor Workstation as well as the Morningtar.com websites in the coming weeks.
More and more emerging investors not only want to save for their future, they also want their investments allocated to companies with high environmental, social, and governance factors, or ESG.
So I spy a differentiation opportunity, because the consumer-facing automated investing services don’t give customers the option of allocating their money based on ESG factors. You, on the other hand, can now offer that option.] Investors will now be able to evaluate funds based on environmental, social and governance (ESG) factors with Morningstar’s new sustainability rating for funds.
Here are stories that didn’t make this week’s broadcast:
Personal Capital, the leading digital advice firm, today announced it has achieved $2 billion in assets under management (AUM), with one-third coming from clients with over $1 million in assets at Personal Capital. The average AUM per client is now $300,000.
Orchestrate LLC, a West Des Moines applications, services and support firm serving financial services companies on Salesforce.com, has agreed to acquire Sagacious Inc., also a West Des Moines firm.
Junxure, an industry-leading CRM solutions and technology firm for financial advisors, today announced its partnership with the National Association of Insurance and Financial Advisors (NAIFA), which represents the interests of insurance professionals and financial advisors through legislative and regulatory advocacy and ongoing education.
I met with Robert DeFrancis, Director of Sales at Junxure, between sessions at T3 Enterprise 2015 to dive into the details of what was discussed during Junxure’s general session presentation at the conference, delivered by Greg Friedman.
During his presentation, Friedman updated the audience that Junxure has surpassed 12,000 users and maintains a 98% client satisfaction rating and a client retention rate of 95%. One out of three of the InvestmentNews best practices award winners use Junxure CRM in their business.
Friedman took the opportunity to highlight several new features in Junxure, including a new opportunity dashboard to track client trends and deliver business analytics to the advisor. Junxure also released a client service monitor called Client First, which tracks changes in client activities and can trigger actions or alerts in the CRM as well as in integrated third-party solutions.
To tackle training opportunities, Junxure recently added built-in “eXpert” training resources directly into the CRM, allowing users to review contextually relevant guidance and training resources without leaving the CRM.
On today’s broadcast, it’s survey time. Find out about this year’s winners and losers in the annual Financial Planning Magazine technology survey.
So get ready, FPPad Bits and Bytes begins now.
Ok, this week’s coverage is all about the 2015 Financial Planning Magazine technology survey, analyzed every year by tech expert Joel Bruckenstein. This year’s survey consisted of just 600 responses, of which roughly 200 were from firms that identify themselves as independent RIAs.
Now I have to admit, this sample size is a lot lower then the peak back in 2011 when the survey collected over 3200 responses, but Financial Planning Magazine changed its survey methodology to prevent ballot stuffing, and insists that the current data is still statistically significant. So, now that we have that out of the way, you can draw your own conclusions from this year’s survey results.
Technology Spending
First up: technology spending. Survey says: Over 90% of advisors spent the same or more on technology this year. But honestly, I don’t see how spending on technology guarantees your firm will be any better in the long run, it just means you spend lots of money on technology.
I care whether you’re gaining efficiency and scalability from the technology you do purchase, which leads us to the next item. CRM software.
Top CRM Software
So what’s the top CRM in use? Survey says! None.
Seriously, none?!? Yeah. Among independent RIAs, 22.9% say they don’t use a formal CRM. Oh wait, I know what CRM they use: Cranium Relationship Management, because It’s All Right Here. Ugh.
But for those of you who DO use a CRM, top survey responses include Salesforce, Junxure, and Redtail, with Wealthbox doing a respectable job closing the gap with the top three.
Top Financial Planning Software
So what about financial planning software: Survey says! MoneyGuidePro takes the top spot, with eMoney in the runner up position for the sixth straight year. Eight other providers battle it out for the remaining solutions, with Advizr being one to watch with its quality showing after just one year in the marketplace.
Top Portfolio Management Software
And moving on, the next category is portfolio management software, with the top provider being, oh that’s right, survey says! PortfolioCenter.
Morningstar, Albridge, Envestnet and Orion round out the top five, as their numbers are fairly consistent with the tech surveys over the last few years. But, I’m fairly sure Envestnet and Orion are a lot closer to one another in marketshare than this survey shows, with Envestnet probably commanding a slight lead, so remember what I said earlier about statistical significance and sample size.
Top Online Advice Solution
Alright, we’re in the home stretch now, as the top online advice solution is: Survey says: Wealth Access? Huh.
So now I’m confused, because Wealth Access provides portfolio reporting, monitoring and aggregation services, but not online advice. So that leaves a Schwab Institutional Intelligent Portfolios™ as the true top online advice solution, with nine other providers battling it out for at least some meaningful traction among advisors. I can tell there’s a lot more work to be done here.
Top Client Portal
And finally, I’m wrapping up with the top client portal, so, survey says! Broker-dealer or custodian provided. Ugh. That’s not a portal, that’s online account access! Anyone with an account has that! Seriously.
At least with eMoney, which claimed third place, clients can securely upload documents, see all their financial assets using account aggregation, and more. If all you offer is read-only account access to client, you are not leveraging the potential of a real client portal.
I don’t know about you, but I’m a little depressed after digesting this year’s tech survey. There is a lot of work left to be done.
But here’s the silver lining: this survey covers the technology that some advisors are using up until today, but it’s not indicative of the cutting-edge solutions that have the potential to grow your business in the near future.
For that, you’re going to have to watch next week’s episode on my picks for the Best Technology of 2015.
In its first Advisor Con event, Laser App gathered advisors in Las Vegas and doubled down on providing technology training resources.
As technology adoption continues to be a challenge for many financial advisors, Laser App met the issue head on with a new event dedicated to technology training.
In this three video series from the first-ever Laser App Advisor Con event, you’ll see how the company kicked off its inaugural conference by putting technology vendors front and center to highlight the value they bring to advisory firms.
Advisor Con Day One Kickoff
What you’ll learn in this video: My top three takeaways from the morning sessions, including MoneyGuidePro, Riskalzye, and Silanis.
Advisor Con Day One Provider Presentations
What you’ll learn in this video: Hear the tips technology providers want Advisor Con attendees to take back to their office.
Advisor Con Day Two Training
What you’ll learn in this video: Find out why Laser App dedicated an entire day of the Advisor Con agenda to technology training sessions.
I’m covering events at the 2015 Shareholders Service Group Conference in San Diego, CA. Watch the video below to learn about recent strategic partnerships formed with technology providers Junxure and Vestorly leading up to this year’s conference.
On today’s broadcast, Microsoft discloses a zero-day vulnerability that affects nearly all Windows operating systems. See what you need to do right now to protect your systems from attack. inStream inks a partnership with BAM Advisor Services. Learn why this could be a big deal for the startup wealth management software provider. And, cyber attacks scare even the most security-conscious advisors. Find out about a new assessment service that can help defend your business from online attacks.
Today’s episode is brought to you by ITEGRIA, providers of complete outsourced technology support, security, infrastructure and IT solutions exclusively for RIAs.
In their new book titled Red Flags, you’ll learn how to protect your firm from cyber-attacks, disasters, and IT compliance risks. Learn more about the Red Flags book by visiting fppad.com/itegria.
Before I get to the links to this week’s top stories, first answer this live poll:
[This week’s top story involves the hot topic of cybersecurity, as Microsoft disclosed a scary vulnerability in nearly every version of Windows on the market. So if you’re watching on a Windows machine, you need to pay attention. Mac users, you can go top off your Halloween candy.
Ok, so the vulnerability allows attackers to exploit Microsoft’s Object Linking and Embedding technology, better known as OLE, by sending you a Microsoft Office file with malicious code inside. If you open document, the attacker can gain access to your account’s rights and permissions and can remotely execute code on your computer. The potential for damage isn’t that great if your account has limited permissions, but if your account has administrative rights, then really bad things can happen. Pretty scary, huh? (scream)
So here’s what you need to do right now: first, remind everyone in your business once again never to open suspicious Microsoft Office documents, especially PowerPoint files, that are attached to dubious emails.
Then, to patch this vulnerability, head over to fppad.com/145 to find the link to Microsoft’s Security Advisory that contains the instructions on how to get the update. Now would also be a good time to make sure you’re current on all of your Windows updates.] Microsoft issued a security advisory this week with details of a zero day vulnerability that affects every supported version of the Windows operating system with the exception of Windows Server 2003.
[Ok Mac users, you can come back now, because next up is a story from Buckingham Asset Management and BAM Advisor Services, as the joint companies announced the selection of inStream as its wealth management platform for their 370 affiliated advisors.
You have to go way back my episodes in January for news on inStream, when the company announced that it would switch from a free plan to one that costs roughly $2,400 a year to use. But under the new strategic partnership, advisors who are part of the BAM Alliance will have full access to the inStream platform for no additional cost.
This is a big deal for inStream, as Buckingham Asset Management and BAM Advisor Services collectively manage or administer over $23 billion in assets, making them one of the largest RIAs in the country. So you might want to raise inStream a little bit higher on your radar, as I expect you will be hearing more from the company regarding new partnerships and financial planning functionality.] Buckingham Asset Management/BAM Advisor Services, one of the country’s largest independent wealth management enterprises, has chosen the inStream planning-centric wealth management software platform to serve the more than 370 advisors representing the more than 140 client firms in its network.
[And finally, cybersecurity raises its ugly head once again to finish this week’s episode, but this time the news comes from Investment Technology Partners, a cloud IT provider to RIAs. Earlier this week, ITP announced it is now offering IT infrastructure assessments to RIAs to identify ways you can proactively build up your defenses against online attacks.
ITP’s assessment consists of a pre-visit questionnaire, an onsite inspection, and a post-visit follow-up, all in an effort to help you update your policies and procedures to address cybersecurity risks. Back in episode 129, I told you about the SEC’s new cybersecurity initiative and potential for increased enforcement around this area, so if you’ve been sitting on your hands since then, let this serve as another reminder that you now have a variety of providers you can engage to navigate you through this challenging landscape. In addition to ITP, popular cybersecurity audit providers include Itegria, Envision RIA, External IT, True North Networks, Right Size Solutions, and more.] Investment Technology Partners, an outsourced cloud IT provider focused in the Independent Registered Investment Advisory marketplace has begun conducting IT infrastructure assessments for RIA firms who have engaged them be sure their firms can positively respond to the an SEC audit looking into cybersecurity policies.
Here are the stories that didn’t make this week’s broadcast:
http://online.wsj.com/articles/td-ameritrade-offers-robo-technology-to-advisers-1414013725 from WSJ.com
TD Ameritrade AMTD +0.39% is making robo technology available to the 4,000 independent registered investment advisers who use its custody and trade clearing services. The technology is coming from a fledgling San Francisco firm, Upside Financial LLC, and is in the final stages of being added on to the Omaha, Neb.-based brokerage firm’s systems that are used by independent advisers to manage client money.
A strategic partnership between United Capital and the founders of financial planning tool FlexScore led United Capital acquiring a Modesto-based firm with $320 million in assets.
Junxure has released an enhancement to Junxure Cloud, the first major upgrade to the cloud-based CRM program used by RIA firms and broker-dealer reps since its launch this summer.
Encrypt sensitive information, planners are routinely warned by security experts. Many states even require it. But there’s also confusion out there among advisors about the nuts and bolts of encryption.
Erado, an innovator in electronic communication compliance, announced today that it has expanded its partnership with Investacorp, Inc., to include Erado’s email archiving and all-encompassing social media compliance platform.
