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FPPad Bits and Bytes for July 1

On today’s broadcast, Betterment takes heat for suspending customer trades, TD Ameritrade Institutional hosts its annual technology summit, and more.

So get ready, FPPad Bits and Bytes begins now!

(Watch FPPad Bits and Bytes on YouTube)

Today’s episode is brought to you by Orion Advisor Services, the industry’s premier portfolio accounting service provider for advisors. Orion integrates with several automated investment platforms, but you’re not sure if now the right time to add a robo element to your firm.

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Find out if you’re ready, or not, to add your own solution by downloading a free copy of the Orion pre-robo checklist today by visiting fppad.com/robochecklist.

Here are the links to this week’s top stories:

Robo Adviser Betterment Suspended Trading During ‘Brexit’ Market Turmoil via WSJ (subscription required),

After trading halt, Betterment suffers its own Brexit shock from Financial Planning,

Betterment explains why its Brexit-sparked trading halt on Friday wasn’t ‘suspended’ trading from RIABiz, and

Robo-advisor CEO: Here’s why I told clients they couldn’t trade in sell-off from CNBC

[This week’s top story is all about Betterment, because in the wake of last week’s Brexit vote, the company notified financial advisors on the Betterment Institutional platform that it had suspended trading from 10am to 12pm Eastern on June 24th, citing their expectation of “highly unpredictable volatility,” a decision which has triggered all sorts of discussions across the investment community.

First, a primer. Betterment uses ETFs for all customer portfolios, and when trading gets volatile, ETF pricing can get significantly disconnected from the value of the ETF’s underlying securities. Remember the flash crash of August 2015? ETF pricing was all over the map, especially for lightly traded and illiquid ETFs.

So, when Betterment’s team identified undesirable trading conditions, they suspend all trading. And as a discretionary advisor to retail customers, they can totally do that. It’s disclosed right there on page 65 of the retail agreement, which every customer acknowledges they read by checking the I agree box next to the Sign Up button. <wink wink>

But the exact same language is on page 70 of the Institutional Agreement, and I couldn’t find anything that said trading *authorized by the Advisor* would be treated any differently. In the RIABiz coverage of the event, Michael Kitces said that treating financial advisors the same as clients “creates operational channel conflicts.”

And there’s the rub. If you’re an advisor using Betterment Institutional for your clients, when you authorize trades, you need to know whether those trades will be subject to Betterment’s suspension criteria.

But that’s one risk of using ETFs in Betterment Institutional, or any automated investment service for that matter. Sometimes the pricing gets out of whack, and you won’t always know in advance when that happens.

So on a volatile day, you need to understand that, as of today, your trade authorizations might not be processed right away, and your trades will be in limbo for who knows how long until Betterment decides it’s ok to resume trading. I suspect that policy might soon be changing for Betterment Institutional users.] Betterment, LLC, a pioneer in the world of automated investing, made an unusual move and suspended all trading Friday morning as markets were roiled by the U.K.’s vote to leave the European Union.

TD Ameritrade Institutional Gathers Top Technology Innovators to Help Drive Significant Enhancements for Veo from BusinessWire

[My next story highlights TD Ameritrade Institutional, as I attended the custodian’s 7th annual technology summit in Dallas, and I made a vlog about it so you can get a glimpse of what the event is like, so be sure to check it out.

At the summit, executives offered updates on Veo Open Access, which now features 104 integrated solution providers, announced the introduction of Veo Advanced Alerts, and reiterated the pending release of the Veo One platform for late fall of this year.

There weren’t very many advisor dashboards available when Veo One was first announced in January of last year, but recently several tech providers have invested heavily in their own all-in-one dashboards, with notable names like Envestnet|Tamarac, supported by Envestnet’s acquisitions of Finance Logix and Yodlee, Salesforce, with its rollout of Financial Services Cloud happening now, and Fidelity’s Wealthscape platform anticipated by the end of this year, which will include technology from the eMoney acquisition.

So Veo One will go up against some stiff competition when it is rolled out later this year, so I recommend you make plans now to refresh what you know about the dashboard options for your business in the second half of this year.] A growing community of technology innovators, which has collaborated with TD Ameritrade Institutional1 to make Veo Open Access one of the industry’s leading platforms for independent registered investment advisors (“RIAs”), is again coming together to drive significant new enhancements to Veo and accelerate the pace of future Veo One integrations.

Here are the stories that didn’t make this week’s broadcast:

Riskalyze Announces General Availability of Asset Sync from Riskalyze

Starting today, advisors will be able to import an investor’s outside assets from over 18,000 connections from thousands of financial institutions.

Junxure Cloud Expands Integration with TD Ameritrade Institutional’s Veo® from PRNewswire

Junxure, the industry leading CRM solutions and technology company for financial advisors, this week announced new enhancements to its cloud-based CRM platform, Junxure Cloud®. As part of its ongoing work to integrate with leading platforms serving independent registered investment advisors (RIAs), Junxure Cloud has expanded its integration with Veo®, TD Ameritrade Institutional’s comprehensive trading and account management platform.

Dow Jones and Vestorly Create Content Marketing Product for Financial Professionals and Their Clients from MarketWired

Vestorly Inc., the leading content marketing and relationship analytics platform in the financial services industry, today announced a unique partnership with Dow Jones that will enable all Vestorly users to access Dow Jones content, including The Wall Street Journal, in order to engage clients and generate leads.

Dashlane launches a password management tool for the enterprise from TechCrunch

Today, the company behind one of the more popular solutions for helping consumers manage their online accounts, Dashlane, is making its move into the enterprise.

BNY Mellon’s Pershing Unveils New Technology Capabilities that Enable Firms to Define Their Own Digital Wealth Management Experience from Pershing

Pershing LLC, a BNY Mellon company, today launched a suite of technology enhancements that provide wealth management firms with greater flexibility to digitally transform their business.

 

Watch FPPad Bits and Bytes for July 1, 2016

Watch FPPad Bits and Bytes for July 1, 2016

 

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2016 Morningstar Investment Conference: Day 3 Vlog

On the final day of the 2016 Morningstar Investment Conference, we wrapped up our vlog coverage with several discussions about things to implement as attendees return to their office.

We first attempted to capture sound bites on some of the best ideas heard at the conference, but this ended up unfolding in an unexpected way.

Next we connected with Blane Warrene and Marie Swift who have supported Morningstar’s social hub since it’s debut at the Morningstar Investment Conference five years ago.

We finished with varying perspectives from more key Morningstar employees, with one of them including, if you can believe it, a karaoke song about account aggregation.

I hope you enjoy the experience of day three of the 2016 Morningstar Investment Conference from our perspective.

(Watch the vlog on YouTube)

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2016 Morningstar Investment Conference: Day 2 Vlog

The 2016 Morningstar Investment Conference spans three days in Chicago to deliver the best investment ideas and discussions to financial professionals.

Morningstar asked my executive producer Steve and me to attend their conference and create a daily vlog.

I hope you enjoy the experience of day two of the 2016 Morningstar Investment Conference from our perspective, including a new segment we attempted called “Escalator Interviews!”

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2016 Morningstar Investment Conference: Day 1 Vlog

You might not believe who has started vlogging.

Morningstar, one of the biggest names in investment research, brought me to their conference to create a daily vlog about the event.

Experience the 2016 Morningstar Investment Conference from a completely new perspective: a vlog.

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FPPad Bits and Bytes for May 27

On today’s broadcast, Personal Capital raises a new round of $75 million, SigFig raises its own round of $40 million, FINRA fines a rep for changing his CRM notes, and more!

So get ready, FPPad Bits and Bytes begins now!

(Watch FPPad Bits and Bytes on YouTube)

Today’s episode is brought to you by RightCapital; innovative financial planning software with unique tax planning capabilities. RightCapital features detailed tax projection and retirement distribution modules that allow advisors to illustrate tax-efficient drawdown strategies and Roth IRA conversions.

RightCapital

Request your free trial of RightCapital today by visiting fppad.com/RightCapital.

Here are the links to this week’s top stories:

Personal Capital Raises $75 Million in Series E Funding from PRNewswire

[This week’s top story comes from Personal Capital, as the digital RIA firm recently raised 75 million dollars in Series E funding from one investor, IGM Financial, a Canadian-based financial services company. $50 million was invested immediately with the other $25 million to be invested next year, bringing Personal Capital’s total amount of money raised to $175 million.

What will the company do with the money? According to CEO Bill Harris, Personal Capital will double its advisor headcount from 100 to 200, and increase its development staff from 40 to 60. Funds will also be used to double the company’s marketing budget, as chief marketing officer Mark Goines was quoted as saying, “The sad truth is no one knows about Personal Capital,”

What I find most interesting about this round of fundraising is WHO made the investment. IGM Financial is an incumbent financial institution, not a venture capital firm, and I find it interesting that none of Personal Capital’s prior investors participated in this latest round. This begs the question: Why not?] Personal Capital, the leading digital wealth management firm, today announced IGM Financial Inc., a member of the Power Financial Corporation group of companies, has invested $50 million this week, with an agreement to invest another $25 million in the next year.

SigFig Raises $40 Million in Financing from Leading Financial Institutions and VCs to Accelerate Expansion of Its Enterprise Wealth Management Technology Platform from BusinessWire,

UBS Americas wealth unit partners with robo-adviser SigFig from Reuters, and

Wells Fargo to announce roboadviser partnership by end-June from Reuters

[Because in another related story this week, SigFig, a San Francisco-based online automated investment service, announced that the company raised $40 million dollars, which includes $7 million of debt funding, bringing its total raised just under $60 million.

Once again, who led SigFig’s latest round?

If you said an incumbent financial institution, give yourself a gold star, because Eaton Vance was the lead investor, and to the best of my knowledge, its participation marks the company’s first investment EVER in a startup company!

These incumbent players join a growing list of activity in this space, with BlackRock acquiring FutureAdvisor, Invesco acquiring Jemstep, John Hancock acquiring Guide Financial (remember them?). The list goes on!

So what does this all mean?
The throng of automated investment services who set out to change the way investors invest, make investing simple, et cetera, are now cozying up with the incumbent financial institutions many of the startups set out to disrupt in the first place! And I didn’t even mention the SigFig partnership with UBS, did i?

Oh, and this week Wells Fargo said it too will announce its own robo advisor partnership by the end of June!] SigFig, an independent San Francisco-based wealth management technology company, today announced the raising of $40 million in financing from a number of leading financial institutions, including Eaton Vance, Comerica Bank, New York Life, Santander InnoVentures, and UBS, as well as top-tier venture capital firms Bain Capital Ventures, DCM Ventures, Nyca Partners, and Union Square Ventures.

Finra fines and suspends adviser for software misconduct involving 78-year-old client in variable annuity case from InvestmentNews

[Now on to news about the CRM software you use. This week, InvestmentNews reported about an Ameriprise Financial Services representative who was fined $50,000 and suspended for one year by FINRA for backdating and editing client notes in his CRM.

The CRM in this case was ACT!, and the rep made changes in his notes related to the sale of a variable annuities, which were discovered only after an arbitration panel mandated a forensic examination of the rep’s computer.

So whether you use Redtail, Junxure, Wealthbox CRM, Salesforce, or any other solution, it’s critical that your firm be aware how the integrity of client notes, and all records for that matter, is preserved. If you don’t know, now might be a good time to conduct a quick audit.] The Financial Industry Regulatory Authority Inc. levied a $50,000 fine against an Ameriprise general securities representative who altered his software notes to document his recommendations, for a 78-year-old client, to invest $2 million in Ameriprise variable annuities, the regulator’s decision shows.

 

Here are stories that didn’t make this week’s broadcast:

How Technology Hijacks People’s Minds — from a Magician and Google’s Design Ethicist from Medium

When using technology, we often focus optimistically on all the things it does for us. But I want you to show you where it might do the opposite. Where does technology exploit our minds’ weaknesses?

TradePMR Introduces EarnWise from PRNewswire

EarnWise promises to harness the best of traditional and robo-advisor business strategies in a single, easy-to-implement, online solution.

Password management startup Dashlane, now with 5M users, raises $22.5M led by TransUnion from TechCrunch

Dashlane, the New York startup that provides a platform for users to manage their passwords and online identities across multiple sites and apps, has raised a further $22.5 million in funding and picked up a key strategic investor and partner in the process.

MaxMyInterest Adds New Client-Onboarding Feature for Financial Advisors from maxmyinterest.com

MaxMyInterest today launched significant enhancements to client onboarding, making it easier for financial advisors to offer Max’s intelligent cash management solution to their clients.

 

Watch FPPad Bits and Bytes for May 27

Watch FPPad Bits and Bytes for May 27

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FPPad Bits and Bytes for May 20

On today’s broadcast, I’m on location at the Envestnet Advisor Summit. You’ll hear from Bill Crager about Open ENV, Stuart DePina on adding Salesforce integration to Tamarac, and hear how the Yodlee acquisition is enhancing the Envestnet platform.

So get ready, FPPad Bits and Bytes begins now!

(WatchFPPad Bits and Bytes on YouTube)

Here are the links to this week’s top stories:

Envestnet Unveils Open ENV from Envestnet

Envestnet, Inc. has unveiled Open ENV to offer differentiated user experiences, accelerate integrations and extend the availability of Envestnet’s solutions.

Envestnet | Tamarac Unveils A New Version of Advisor CRM® from Envestnet

Envestnet | Tamarac has rolled out a new edition of its Advisor CRM® application, Advisor CRM, which incorporates the latest Microsoft Dynamics CRM 2016 update and is compatible with Microsoft Windows 10 and Microsoft Office 2016

 

ENV thumbnail 620

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FPPad Tech Tour: Rich Ellinger of Wealthminder

For our final stop in Washington DC, we connected with Rich Ellinger, founder of Wealthminder, in the shadow of the Washington Monument on the National Mall. Hear how Ellinger is using his background in engineering and startup growth to make quality financial advice accessible to everyone.

(Watch FPPad Tech Tour with Wealthminder’s Rich Ellinger on YouTube)

Donate to the Foundation for Financial Planning and view more FPPad Tech Tour content online at http://www.fppadtechtour.com/

FPPad Tech Tour is brought to you by the following Back Stage Sponsors:
Envestnet|Tamarac: http://www.tamaracinc.com
Orion Advisor Services: http://www.orionadvisor.com
Redtail Technology: http://corporate.redtailtechnology.com

CHAPTER MARKERS
0:10 FPPad Tech Tour Intro
0:41 Rich Ellinger introduction
2:35 What was the draw to found Wealthminder?
4:50 How do you balance your work outside of Wealthminder?
5:54 How can technology help make advisors better at what they do?
7:16 Describe the evolution of Wealthminder as more and more advisors use the solution
8:57 Support for the Foundation for Financial Planning

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[AUDIO] FPPad Tech Tour: Rich Ellinger of Wealthminder

For our final stop in Washington DC, we connected with Rich Ellinger, founder of Wealthminder, in the shadow of the Washington Monument on the National Mall. Hear how Ellinger is using his background in engineering and startup growth to make quality financial advice accessible to everyone.

This is an audio-only podcast of the FPPad Tech Tour interview with Rich Ellinger of Wealthminder. Click here to view the full video.

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FPPad Bits and Bytes for May 13

On today’s broadcast, learn about top advisor technology from the Finovate Spring 2016, two lessons you should learn from a Salesforce database outage, hear top technology tips from industry experts, and more.

So get ready, FPPad Bits and Bytes begins now!

(Watch FPPad Bits and Bytes on YouTube)

Today’s episode is brought to you by Riskalyze, the company that invented the Risk Number™ and twice named as one of the world’s 10 most innovative companies in finance by Fast Company Magazine.

Riskalyze

Advisors use Riskalyze to show prospects they’re invested wrong and prove to clients they’re invested right. See how Riskalyze creates fearless investors by visiting riskalyze.com/fppad to book a guided tour.

Here are the links to this week’s top stories:

Client Insight for Wealth Management from IBM, and

IBM Watson-infused robo wants to help advisers, not beat them from Financial Planning

Envestnet Advisor Now demo from Finovate Europe 2016

[This week’s top story covers the Finovate Spring 2016 event held earlier this week in San Jose, California. With over 70 demos spread across two days, here are my picks for the most promising solutions for financial advisors.

First is IBM, as the company demoed its Client Insight for Wealth Management solution, designed to deliver better insights about your clients powered by, you guessed it, IBM Analytics. The Client Insight dashboard segments your clients by their behavioral profiles, predicts the likelihood of clients experiencing a significant life event, and automatically generates a list of top actions clients should take to make progress on their financial goals.

The analytics-powered insight is great, but it’s not yet clear to me if the solution is something you can buy today or if it requires an integration with the technology providers that you use, particularly with your CRM software. One third-party example I can think of is the automated investment service from Marstone, which to me, still seems to be evolving and appears to be rolling out at a very measured pace. So, if you want to start seeing some of these cognitive-powered insights in the tools you use, I think you need to prepare to spend a little bit more on your technology to make these benefits a reality.

The second demo of note came from Envestnet, as the company highlighted Advisor Now, which is now being positioned as an online financial planning tool that can be white-labeled by financial institutions or you, the independent financial advisor.

Advisor Now’s capabilities are quite a bit different than this time last year when the solution was first announced, as Envestnet is further leveraging its technology acquisitions of Upside, Yodlee, and Finance Logix.

Next week I’m headed to the Envestnet Advisor Summit in Chicago where I plan to get more details on Advisor New, but in the meantime you can watch a recent Advisor Now demo from Finovate Europe] IBM offers you a whole new level of insight to serve your customers with the most relevant offerings that helps you drive new revenue. It enables you to segment your customers quickly and analyze their behavior to deliver cross sell/ up sell offers which helps increase loyalty, retention and customer satisfaction.

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Salesforce outage persists across US, CEO wades in from ZDNet, and

The Burning Irony of Salesforce’s #NA14 Social Media Nightmare from Medium

[Next up is news on Salesforce, as the company unfortunately suffered a failure in one of its critical databases this week affecting several thousand of its customers in North America. The outage of the NA14 database lasted for about a day and a half, causing many users to publicly vent their frustrations on Twitter.

Closer to home, I didn’t hear from any advisors who were affected by the downtime, which is good, but there are still two lessons I want you to take away from this incident.

First, when you use any cloud-based system, especially a CRM, be absolutely certain that you have an offline backup of the critical information you need to take care of clients. Make it part of your process now to export data like names, phone numbers, and email addresses so you can stay in touch with clients if and when your online systems have extended downtime.

And second, make plans now for what you’re going to do when your firm experiences a crisis. How will you contact clients? Will you post information on your website, or provide updates on Twitter? Whatever you do, identify your process in your disaster recovery and business continuity plan, and if it’s been a while since you tested your communication in a crisis, well, you might want to do something about that.] A Salesforce database failure has left some clients unable to access their services across the United States, prompting the firm’s chief executive to step in.

2016 SSG Conference Technology Panel from YouTube

[And finally, wrapping up this week’s broadcast is news from Shareholders Service Group, as I attended their annual conference in San Diego a few weeks ago. One of the general sessions I attended was a panel discussion on technology opportunities that lie ahead for independent financial advisors, so I caught up with each of the panelists,

Greg Friedman of Private Ocean, Dave Welling of SS&C Advisory Market Group, Tim Welsh of Nexus Strategy, and Joel Bruckenstein of Technology Tools for Today, to get their main takeaways from the session and hear best advice for advisors from a technology perspective.

The full video from the event is embedded over on website along with a few additional stories that didn’t make this week’s broadcast.]

Here are stories that didn’t make this week’s broadcast:

Docupace Closes on Management Buyback Transaction from BusinessWire

Docupace Technologies LLC, a premier digital compliance and cyber security company in the financial services industry, completed its planned repurchase of the majority interest in the company previously held by RCS Capital Corporation.

New Marketing Materials from Hidden Levers

HiddenLevers now provides pre-made marketing materials that can be used with clients. These include printable brochures, embeddable videos, website and signature plugins.

 

Watch FPPad Bits and Bytes for May 13, 2016

Watch FPPad Bits and Bytes for May 13, 2016

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FPPad Bits and Bytes for May 6

On today’s broadcast, Wealthbox CRM releases 5 new integrations, Orion sends portfolio information to clients via text message, Morningstar ByAllAccounts introduces a new client portal, and more.

So get ready, FPPad Bits and Bytes begins now!

Here are the links to this week’s top stories:

5 New Integrations: Zapier, TD Ameritrade, Riskalyze, Orion, Microsoft Office 365 from Wealthbox.com

[This week’s top story comes from Wealthbox CRM, as the company took advantage of a Cinco de Mayo theme to announce five new integrations on 5/5. The new integrations include TD Ameritrade Institutional’s Veo Open Access, Riskalyze, Orion Advisor Services, Microsoft Office 365, and Zapier. If Zapier sounds familiar, that’s because you heard about it in last week’s episode, unless you missed it, which means you should take a few minutes to watch it and get caught up.

This is great news from Wealthbox CRM, as many advisors I know were discouraged from using it in the past because it lacked integrations with many core technology solutions. With that objection out of the way, you should update your due diligence matrix to see which CRM is the best fit for your business objectives over the next few years.] Today we’re happy to announce five new Wealthbox CRM integrations with leading technology partners.

Orion Advisor Services Launches Text Alert Platform for Advisors from MarketWired

[Next up is news from Orion Advisor Services, as this week the portfolio accounting service provider announced a new app called Notifications. Once clients register their mobile number using the Orion client portal, Notifications uses text messages to provide updates like your clients’ portfolio balance, performance information, or even RMDs. Oh, and for you compliance officers watching, all of the messaging are automated, meaning there is no personal communication between the client and the advisor.

Ever since I saw the Penny App at last year’s FinCon event, I’ve been waiting for an advisor fintech provider to roll out text messaging for updates to clients, and correct me if I’m wrong, but I’m pretty sure Orion is the first provider to do it.

Now one drawback I see is that clients need to learn special keywords like BAL, PERF, ADV to get information, so my challenge Brad and his team, you remember Brad, the potato chip guy from one of my vlogs, is to add in support for natural language processing so I can just ask the app, “What is my portfolio balance?”
Sorry Brad!] Orion Advisor Services, LLC (“Orion”), a premier portfolio accounting service provider for financial advisors, is announcing the launch of the Notifications app, which allows advisors to communicate with clients more directly by sending portfolio updates and scheduling meetings all via a text alert platform.

Morningstar Launches ByAllAccounts Personal Financial Management Portal for Advisors, Aggregates Investor Accounts with Daily Updates for a More Holistic View of Total Wealth from Morningstar

[And finally, news from Morningstar wraps up this week’s broadcast as the company’s aggregation service, ByAllAccounts, released a personal financial management portal for advisors and clients.

The new portal is available as a complete solution with customized branding for your firm, or if you already use a portal or online dashboard from other providers, you can choose from a number of the ByAllAccounts portal elements to use as stand-alone tools. For this reason, pricing is going to depend based on your needs for a solution, but whatever you pay, account aggregation from ByAllAccounts is included for an unlimited number of clients and accounts.

But there are some caveats you should know: First, the aggregation data is not intended for data reconciliation, so it’s not suitable for detailed portfolio performance information. Reconciliation-ready data is part of the the traditional ByAllAccounts aggregation service.

Second, a minimum number of licenses are required to use the portal, so today, this solution targeted for the mid- to large RIAs and broker-dealers, yet I’m optimistic that over time ByAllAccounts can offer pricing and functionality that is attractive to advisors of all sizes.] Morningstar, Inc., a leading provider of independent investment research, today launched a new personal financial management portal in the firm’s account aggregation service, Morningstar® ByAllAccounts.

Here are the stories that didn’t make this week’s broadcast:

Periscope mimics FB Live by letting you permanently #Save replays from TechCrunch

You can now permanently save replays of your broadcasts by including #Save in their title.

Pershing platform expands robo offerings with Vanare, Jemstep and SigFig partnerships from Financial Planning

Demonstrating the intensifying race to dominate adviser technology, Pershing broadened the scope of its B2B digital advice offerings, announcing on Wednesday it was bringing startups SigFig, Vanare and Invesco’s Jemstep Advisor Pro onto its platform that also includes the still-developing robo Marstone.

Cloak is now part of StackPath from GetCloak.com

Peter, Nick, and I are excited to announce that Cloak is now part of StackPath, a still-stealthy startup based in Dallas, Texas that has bold plans for online security.

Laserfiche 10.1 at the Forefront of ECM and Business Process Automation from Laserfiche

Laserfiche today announced the availability of Laserfiche 10.1. The latest enterprise content management (ECM) offering builds on the features and resources of Laserfiche 10, released in January 2016, further enhancing teamwork and collaboration, refining case management capabilities and extending business analytics.

Watch FPPad Bits and Bytes for May 6, 2016

Watch FPPad Bits and Bytes for May 6, 2016

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