Tag Archives: Greg Friedman

FPPad Bits and Bytes for May 13, 2016

Posted on May 13, 2016 by in Bits & Bytes

On today’s broadcast, learn about top advisor technology from the Finovate Spring 2016, two lessons you should learn from a Salesforce database outage, hear top technology tips from industry experts, and more.

So get ready, FPPad Bits and Bytes begins now!

(Watch FPPad Bits and Bytes on YouTube)

Today’s episode is brought to you by Riskalyze, the company that invented the Risk Number™ and twice named as one of the world’s 10 most innovative companies in finance by Fast Company Magazine.

Riskalyze

Advisors use Riskalyze to show prospects they’re invested wrong and prove to clients they’re invested right. See how Riskalyze creates fearless investors by visiting riskalyze.com/fppad to book a guided tour.

Here are the links to this week’s top stories:

Client Insight for Wealth Management from IBM, and

IBM Watson-infused robo wants to help advisers, not beat them from Financial Planning

Envestnet Advisor Now demo from Finovate Europe 2016

[This week’s top story covers the Finovate Spring 2016 event held earlier this week in San Jose, California. With over 70 demos spread across two days, here are my picks for the most promising solutions for financial advisors.

First is IBM, as the company demoed its Client Insight for Wealth Management solution, designed to deliver better insights about your clients powered by, you guessed it, IBM Analytics. The Client Insight dashboard segments your clients by their behavioral profiles, predicts the likelihood of clients experiencing a significant life event, and automatically generates a list of top actions clients should take to make progress on their financial goals.

The analytics-powered insight is great, but it’s not yet clear to me if the solution is something you can buy today or if it requires an integration with the technology providers that you use, particularly with your CRM software. One third-party example I can think of is the automated investment service from Marstone, which to me, still seems to be evolving and appears to be rolling out at a very measured pace. So, if you want to start seeing some of these cognitive-powered insights in the tools you use, I think you need to prepare to spend a little bit more on your technology to make these benefits a reality.

The second demo of note came from Envestnet, as the company highlighted Advisor Now, which is now being positioned as an online financial planning tool that can be white-labeled by financial institutions or you, the independent financial advisor.

Advisor Now’s capabilities are quite a bit different than this time last year when the solution was first announced, as Envestnet is further leveraging its technology acquisitions of Upside, Yodlee, and Finance Logix.

Next week I’m headed to the Envestnet Advisor Summit in Chicago where I plan to get more details on Advisor New, but in the meantime you can watch a recent Advisor Now demo from Finovate Europe] IBM offers you a whole new level of insight to serve your customers with the most relevant offerings that helps you drive new revenue. It enables you to segment your customers quickly and analyze their behavior to deliver cross sell/ up sell offers which helps increase loyalty, retention and customer satisfaction.

Envestnet thumbnail

Salesforce outage persists across US, CEO wades in from ZDNet, and

The Burning Irony of Salesforce’s #NA14 Social Media Nightmare from Medium

[Next up is news on Salesforce, as the company unfortunately suffered a failure in one of its critical databases this week affecting several thousand of its customers in North America. The outage of the NA14 database lasted for about a day and a half, causing many users to publicly vent their frustrations on Twitter.

Closer to home, I didn’t hear from any advisors who were affected by the downtime, which is good, but there are still two lessons I want you to take away from this incident.

First, when you use any cloud-based system, especially a CRM, be absolutely certain that you have an offline backup of the critical information you need to take care of clients. Make it part of your process now to export data like names, phone numbers, and email addresses so you can stay in touch with clients if and when your online systems have extended downtime.

And second, make plans now for what you’re going to do when your firm experiences a crisis. How will you contact clients? Will you post information on your website, or provide updates on Twitter? Whatever you do, identify your process in your disaster recovery and business continuity plan, and if it’s been a while since you tested your communication in a crisis, well, you might want to do something about that.] A Salesforce database failure has left some clients unable to access their services across the United States, prompting the firm’s chief executive to step in.

2016 SSG Conference Technology Panel from YouTube

[And finally, wrapping up this week’s broadcast is news from Shareholders Service Group, as I attended their annual conference in San Diego a few weeks ago. One of the general sessions I attended was a panel discussion on technology opportunities that lie ahead for independent financial advisors, so I caught up with each of the panelists,

Greg Friedman of Private Ocean, Dave Welling of SS&C Advisory Market Group, Tim Welsh of Nexus Strategy, and Joel Bruckenstein of Technology Tools for Today, to get their main takeaways from the session and hear best advice for advisors from a technology perspective.

The full video from the event is embedded over on website along with a few additional stories that didn’t make this week’s broadcast.]

Here are stories that didn’t make this week’s broadcast:

Docupace Closes on Management Buyback Transaction from BusinessWire

Docupace Technologies LLC, a premier digital compliance and cyber security company in the financial services industry, completed its planned repurchase of the majority interest in the company previously held by RCS Capital Corporation.

New Marketing Materials from Hidden Levers

HiddenLevers now provides pre-made marketing materials that can be used with clients. These include printable brochures, embeddable videos, website and signature plugins.

 

Watch FPPad Bits and Bytes for May 13, 2016

Watch FPPad Bits and Bytes for May 13, 2016

Between Sessions with Junxure at T3 Enterprise 2015

Posted on December 29, 2015 by in Between Sessions, Conferences

I met with Robert DeFrancis, Director of Sales at Junxure, between sessions at T3 Enterprise 2015 to dive into the details of what was discussed during Junxure’s general session presentation at the conference, delivered by Greg Friedman.

During his presentation, Friedman updated the audience that Junxure has surpassed 12,000 users and maintains a 98% client satisfaction rating and a client retention rate of 95%. One out of three of the InvestmentNews best practices award winners use Junxure CRM in their business.

Friedman took the opportunity to highlight several new features in Junxure, including a new opportunity dashboard to track client trends and deliver business analytics to the advisor. Junxure also released a client service monitor called Client First, which tracks changes in client activities and can trigger actions or alerts in the CRM as well as in integrated third-party solutions.

To tackle training opportunities, Junxure recently added built-in “eXpert” training resources directly into the CRM, allowing users to review contextually relevant guidance and training resources without leaving the CRM.

FPPad Bits and Bytes for December 14

Posted on December 14, 2012 by in Bits & Bytes

Matt Abar, CEO of FinFolio

Watch today’s FPPad On Air broadcast at 4:15pm ET, as my guest will be Matt Abar, CEO of FinFolio.

Visit my Twitter profile page around 4:00pm ET for the broadcast link.

 

Now on to this week’s stories of interest:

Greg Friedman is set to finally bring Junxure to the cloud and beat back the Salesforce-ification of the industry from RIABiz.com

[Over 10+ years, Junxure desktop has attracted 10,000 users across 1,500 firms. It’s a great accomplishment for a niche CRM provider, but the momentum and innovation in cloud services, including cloud CRM, is challenging Junxure’s raison d’être. Will they be able to successfully pull off a transition of some or all of their users to the cloud?] As Greg Friedman takes Junxure to the cloud, he’s taking the gloves off with Salesforce — bolstered by new technology and a sense that the CRM giant is leaving much on the table in functionality and quality of service.

Surface to Air: Is Surface Going to be a Player in Financial Services? from WealthManagement.com

[Microsoft’s surface has a huge gap to close if it wants to be a contending tablet. Apple’s iPad has sold over 100 million units worldwide, and Microsoft chooses not to disclose early numbers of its Surface RT. Will the introduction of the $900 Surface Pro change anything? I doubt it.] Along with Windows 8 tablets for sale this year is Surface, a Windows 8 tablet that is meant to bully the iPad into submission. The likelihood of that in the near future? Slim, says financial services experts.

Total Rebalance Expert Integrates With Morningstar Office(SM) from MarketWatch

[Isn’t Morningstar Office supposed to be rebuilding their internal rebalancer? I’ll need to check with them once again, but for now, advisers using TRX’s rebalancer (see: Total Rebalance Expert CEO Sheryl Rowling on how rebalancing software saves advisers $325,000 per year) don’t have to wait for Morningstar anymore in the wake of this latest integration.] Total Rebalance Expert (TRX) today announced a data integration agreement with Morningstar, Inc., a leading provider of independent investment research. Now, advisors can automatically import their portfolio data from Morningstar Office(SM), a global practice and portfolio management platform for independent financial advisors, into TRX’s software platform to streamline and simplify the rebalancing process.

Half-financed by RIAs, AssetBook rolls out ‘Radar’ to put big RIAs in its range from RIABiz.com

 [You’re likely aware you have alternatives in portfolio management software to the heavyweight products from Advent, Schwab, and Albridge. AssetBook, born from descendants of dbCAMS, is a very good and low-cost solution with many of the same features offered by those mentioned earlier. It’s also a service bureau, meaning you don’t need to spend each morning reconciling transactions and new positions that come in your overnight data feeds. So for less than $30/account/year, AssetBook is one to consider for advisers looking to move to the cloud and to benefit from the experience and service of a portfolio services bureau.] AssetBook Inc. has long been a niche choice for smaller RIAs looking for an affordable platform. But, with a new portfolio-reporting platform full of bells and whistles expected to roll out in the first quarter of 2013, the McHenry, Md.-based software company is luring larger firms away from more established competitors.

TD Ameritrade Institutional Earns Top Marks for Advisor Satisfaction in Financial Planning Magazine’s 2012 Tech Survey from MarketWatch

[Let’s cut to the chase: TDAI’s Veo® Open Access now has over 60 vendor integrations, received the most “very satisfied” ratings in this year’s Financial Planning Tech Survey, and services thousands of TDAI’s 4,500 RIAs. If you had to start over today and choose a new custodian, who would you choose?] TD Ameritrade Institutional’s Veo(R) open access initiative, an industry wide-effort to deliver quality technology integrations to advisors, has helped the custodian secure top scores for advisor satisfaction in this year’s Financial Planning Tech Survey.