As we make our way up the east cost, we could not turn down the opportunity to meet with Michael Kitces, a prolific contributor to the financial planning industry. We met at his home to talk about what drives him to create so many educational and business resources for financial advisors.
CHAPTER MARKERS:
0:10 FPPad Tech Tour Intro
1:05 Tell me about your passion for supporting and educating financial advisors
3:46 Why have you created so many businesses to help advisors?
6:20 What’s a typical day like at Nerd HQ?
8:00 The official Kitces blue-shirt uniform back story
8:58 THE BLUE SHIRT VAULT REVEAL!!
11:48 On the way to the airport talking about balancing business demands
13:04 What’s part of your future in this industry?
15:40 Why do you create SO MUCH content?
17:47 Your support for the Foundation for Financial Planning
As we make our way up the east cost, we could not turn down the opportunity to meet with Michael Kitces, a prolific contributor to the financial planning industry. We met at his home to talk about what drives him to create so many educational and business resources for financial advisors.
On today’s broadcast, BlackRock plans to acquire FutureAdvisor, Salesforce previews it’s Financial Services Cloud platform, and a new white paper from Kaleido will tell you how you’re going to overhaul your business model.
Today’s episode is brought to you by Laser App Software, host of the brand-new Laser App Advisor Con event coming this October in Las Vegas.
This event will be led by top advisors, offering their own case studies and best practices on adopting industry-leading technology. Space is limited, so secure your registration today by visiting fppad.com/laserapp2015.
[Well, if you haven’t heard by now, the big news this week comes from BlackRock, as the world’s largest asset manager with around $4.7 trillion under management, agreed to acquire FutureAdvisor, the online automated investment service based in San Francisco. Let’s run the numbers: FutureAdvisor reportedly manages $600 million dollars, at 50 basis points, they earn, at best, $3 million in gross revenue, BlackRock reportedly paid something like $150 million for FutureAdvisor, so they paid 50, that’s right, 50 times gross revenue for the company. Wow. If it’s true, that’s like, way beyond Facebook and Twitter valuation territory! For an automated investment service!
So let me cut to the chase for your business. In a Wall Street Journal interview, BlackRock COO Robert Goldstein said that as BlackRock looks to “grow the company, our focus is going to be on working with our partners.”
In other words, financial institutions. Does that include you, the RIA? I don’t know. But it could be just institutions that compete with you day after day for client assets. Great.
So if this doesn’t light a fire under you to enhance your technology, improve your client experience, and clearly identify that your services go WAY beyond automated investing, I don’t know what will.
Look. I believe in you, I believe in the value you add for your clients, and I trust that what you is so much better than a five-question risk survey followed by an asset allocation recommendation.
But if you just sit there on your hands and do nothing, I just don’t see how your business stands a chance over the next five years.] BlackRock, Inc. has entered into a definitive agreement to acquire FutureAdvisor, a leader in digital wealth management.
[Next up is news from Salesforce, another industry behemoth, that this week announced it will release the Salesforce Financial Services Cloud in February 2016.
Claiming it’s the company’s “first industry-specific product,” (I guess they want to forget about Salesforce for Wealth Management?), the platform will offer a much more modern interface, secure private messaging with clients, and even integrations like Advisor Software for portfolio rebalancing and Yodlee for account aggregation.
But after closer inspection, Salesforce Financial Services Cloud seems positioned mainly for broker-dealers and large enterprise RIAs like United Capital, one of the firms who offered design feedback. Just look at some of the terminology they use: Book of business? Tear sheet? That should give you a clue.
So as an independent advisor, I don’t quite yet see you using something like this directly from Salesforce, but rather it will likely be an option offered by an institutional custodian or one of the many Salesforce overlay providers like Concenter Services, Navatar, Salentica, and more.] Salesforce, the Customer Success Platform and world’s #1 CRM company, today introduced Salesforce Financial Services Cloud, transforming the client-advisor relationship for the digital age.
[And finally, if you’re not already depressed by today’s broadcast, the researchers over at Kaleido, led by co-founders Angie Herbers and Kristen Luke, have noticed a disturbing trend among advisory firms. That trend is the rapid decline of profit margins.
Great. Just what you wanted to hear. But, I produce this broadcast to give you solutions to grow your business, so along with Kaleido’s research, the company issued a white paper describing what it calls the X-Cell Process™.
In a nutshell, the four-step X-Cell Process outlined should help you overhaul your service models so you can successfully incorporate automated investment technology into your business.]
This is not a paid endorsement, I just think it’s a useful resource for you to have, and all it will cost you is your email address.] Kaleido Inc., a practice growth agency serving independent financial advisory firms, has released a white paper entitled “X-Cell: The New Frontier of Advisory Client Service,” identifying growth inhibitors and other trends affecting the independent advisory community, as well as focused, tangible solutions.
On today’s broadcast, Michael Kitces highlights a roadmap for location independent advisors, several new tech tools emerge that are worthy of your attention, and what are all these videos about something called FPPad Tech Tour?
Today’s episode is brought to you by Laser App Software, host of the Laser App Financial Services Conference coming this August in San Diego.
This year’s conference is all about adoption, delivering strategies for broker-dealers, enterprises, and more to increase stakeholder adoption and get the most out of their technology platform. Space is limited, so secure your free registration today by visiting fppad.com/laserapp2015.
[Now on to this week’s top story which comes from Michael Kitces over at Nerd’s Eye View, as Kitces writes about the growing trend of location-independent financial advisors. This business model of the virtual financial advisor is still relatively new, enabled by the nearly ubiquitous access we all have to the Internet coupled with technology solutions based exclusively in the cloud. It wasn’t that long ago that most of us couldn’t even read business email while out of the office!
So in his post, Kitces highlights an eBook called “The Virtual Advisor” written by XY Planning Network co-founder Alan Moore. By the way, Kitces is the other co-founder of XYPN. Anyway, the 41-page eBook is loaded with dozens of technologies, apps, and solutions that can help you work from anywhere along with several profiles of XY Planning Network members and the systems they use to run a location-independent business.
Now you don’t have to be an advisor to Gen X and Gen Y clients or even meet the age criteria of Gen X or Gen Y to benefit from these tools and techniques. I think you should take a look at the resources in this book and see if anything can complement or outright replace some of your existing legacy systems to improve the way you work.
The best news is that The Virtual Advisor eBook is free provided you’re willing to give up your email address, so you can head over to fppad.com/168 to get the link to download the ebook today.] Yet the rise of technology is creating a new service model for financial planning – the “virtual” advisor, who uses web-based tools and technology to serve clients, regardless of where the client (or advisor) happens to be.
[Next up is news from Dave Grant of Finance for Teachers, as Grant recently highlighted five smart tech tools for advisors in his column for Financial Planning magazine this month. Some of these tools I’ve mentioned on the show before, including Advizr from episode 146, which Grant complimented for it’s attractive, easy to use basic financial planning capabilities, and Schwab Intelligent Portfolios from episode 153, as Grant mentioned the potential time savings from the low-cost automatic allocation and rebalancing solution.
But Grant covered three other solutions that I haven’t covered before, leading off with MyPlanMap. This tool takes your action items and todos from your planning meetings and places them on a timeline so clients can see what’s ahead, and they can also see what you’ve done for them in the past. I think that’s pretty cool.
Second is Twenty Over Ten, a website provider that offers a variety of attractive themes that are responsive for all kinds of devices, simple editing tools, and a built-in archiving for compliance. At $49 a month after a one-time setup fee, it’s definitely an attractive option.
And finally, Grant highlights ClickDesk which is a plugin for your existing website that reveals a chat box for your website visitors. If your website visitor wants to ask you a question, they can start a live chat right from your website, and completed chats are emailed to you so you can save the record for compliance. I covered a similar service called Olark two years ago in one of my columns for Morningstar, which I’ve linked to over at the FPPad website.] I am always on the lookout for new technology to use in my practice. Here are some of the platforms that have recently caught my eye.
[And finally, you might have seen a few videos from me this week about something called FPPad Tech Tour. That’s right, starting Monday, I’m going on tour!
FPPad Tech Tour kicks off next week with an epic three week road trip from Atlanta to New York City and back, stopping in seven cities along the way. My executive producer Steve Biermann and I are going on tour to capture the stories of people who are working so hard to build technology solutions for you, the financial advisor, so you can run a better, more effective business.
There’s already a lively discussion happening on Twitter using the #fppadtechtour hashtag, so I invite you to join us and follow along as we work to capture the passion each individual has to make you a better advisor.
Make sure you’re subscribed to FPPad newsletter for updates from the tour.]
On today’s broadcast, IBM flexes its cognitive computing muscles at a World of Watson event, Finance Logix gets acquired by Envestnet, and Vanguard deploys Personal Advisor Services to the masses.
Today’s episode is brought to you by Croesus, the affordable all-in-one portfolio management & CRM software for RIAs. Over 9,500 investment professionals use the Croesus application to manage more than $700 billion in assets, and Croesus is offering a 50% discount on set-up fees for Advent Axys users until June 30th.
To learn more about Croesus or to sign up for a free trial, visit fppad.com/croesus.
[This week’s top story comes from IBM, as the company held a two-day conclave in New York to introduce the IBM Watson Developer Cloud. I attended the event to look for ways cognitive computing from IBM Watson can enhance the financial services industry, so here’s what I found.
First, a company called Quid, which is using Watson to ingest millions of documents to index them based on information around stocks and portfolios. Something like this can significantly streamline your portfolio research workflow. And another company is Pick1, which uses IBM Watson to segment and analyze your clients based on their personality derived from what they write in emails and post on social media.
And on the cybersecurity side, a company called SparkCognition is leveraging IBM Watson to detect, assess, and research external threats that businesses encounter every day from hackers. Tools like these are poised to help you protect the critical information in your business, as well as the assets of your clients, which has become a huge focus for regulators this year.
I filmed a video blog while at World of Watson to give you a sense of the size and scale of the event, offer some of my candid thoughts from presentations, and keep you aware of what your business will need to stay competitive in the future.]
[Next up is news from Envestnet, as the company announced it is acquiring Finance Logix, a financial planning software provider, for around $32.5M of cash and stock as calculated by Nerd’s Eye View blogger Michael Kitces. I was on my flight back from World of Watson when the news broke, so thankfully Michael Kitces cranked out a comprehensive post on the deal. Here are the important takeaways.
In 2012, Envestnet acquired Tamarac for their CRM, portfolio management, client portal and rebalancing software platform, then two months ago, they acquired Upside and their automated investment solution, so one of the few pieces missing in an all-in-one platform was financial planning software. Enter Finance Logix.
This deal and Fidelity’s recent acquisition of eMoney means that fewer potential acquisition targets remain, primarily MoneyGuidePro, MoneyTree, inStream, and private-equity backed Advicent Solutions. But clearly, the pace of acquisitions is accelerating, so it’s likely a question of when, not if, one of the solutions you use today gets acquired by a custodian or a large investment and technology provider.] Envestnet, Inc., announced today that it has acquired Finance Logix, a technology company that provides leading-edge financial planning and wealth management software solutions to banks, broker-dealers and RIA firms.
[And finally, Vanguard is out with news this week that its low-cost Personal Advisor Services, or PAS, is now being rolled out to all investors and the minimum account size has been lowered to just $50,000. With an annual fee of just 0.3%, Vanguard is walking a fine line of putting pressure on the fees advisors charge for investment management services, while simultaneously soliciting advisors to use Vanguard’s low-cost funds and ETFs in their portfolio allocations for clients.
Fortunately, Vanguard officials told Reuters that “Sophisticated investors will still need customized advice on taxes, estate planning and niche areas the new service will not offer,” which is a different stance than others out there who say investors don’t need to pay for expensive financial advisors.
Nevertheless, the pressure is on for you to aggressively price your fees, especially for investment management, but you also need to communicate how your firm goes well beyond offering one-size-fits-all advice.
That means you need to be more efficient and streamlined using technology available today so you have the capacity to establish meaningful relationships with clients and focus on the things that actually matter to their financial success.] Arguing that many of its customers cannot afford to pay high investment advisory fees, The Vanguard Group on Tuesday unveiled a low-cost service combining an automated investment plan with advice from a Vanguard financial planner.
Here are the stories that didn’t make this week’s broadcast:
Envestnet, Inc. announced that it will be launching Advisor Now™, a digital advice portal harnessing Envestnet’s core capabilities to help independent advisors demonstrate more value to clients and improve financial outcomes for investors.
Trizic, the technology company powering digital wealth advisory solutions for financial institutions and Registered Investment Advisors (RIAs), today announced an additional $2 million in seed funding from Operative Capital, an early-growth stage investor in disruptive financial technology start-ups.
On today’s broadcast, Grendel updates its CRM and portfolio reporting engine to help you be more efficient, find out what IBM Watson has to say about your personality, and a new app helps “Crystal”-ize what you know about your clients and prospects.
Today’s episode is brought to you by ITEGRIA, providers of complete outsourced technology support, security, infrastructure and IT solutions exclusively for RIAs.
In their new book titled Red Flags, you’ll learn how to protect your firm from cyber-attacks, disasters, and IT compliance risks. Learn more about the Red Flags book by visiting fppad.com/itegria.
[This week’s top story comes from Grendel Online, as the technology provider is evolving from a stand-alone CRM solution to a fully-featured wealth management platform. Now the move towards platforms is definitely a growing trend in the industry, because if you remember last year, inStream Solutions, which started out as a financial planning software program, also added features and adopted the wealth management platform moniker.
This week, Joel Bruckenstein provided an update of Grendel, which features a web-based CRM that stores all the essential contact information and notes about your client interactions. In addition, Grendel now offers performance-reporting modules available through a strategic partnership with First Rate, a performance solution provider for SEI, SunGard and more. So now advisors can view portfolio holdings and performance within the Grendel platform, and they can customize client reports using a report builder that has roughly 100 widgets that can be arranged with a simple drag and drop editor.
Bruckenstein does mention some concerns about the lack of comprehensive trading and rebalancing functionality and limited of integrations relative to other wealth management platforms, but Grendel certainly isn’t asleep at the wheel. While Grendel might fall short of the features offered by established platforms like Envestnet | Tamarac and Orion Advisor Services, Grendel isn’t going to come with the premium price tag, either. Grendel offers a pathway for advisors using stand-alone CRMs who are looking for something a bit more comprehensive, but also want something that won’t break the bank.] Advisors tend to overlook Grendel Online — and I sometimes do as well, for a couple of reasons.
[Next up is news from IBM, yes, that’s right, THAT IBM. Now on the technology side, you probably associate IBM with its super-computer named Watson, especially after the artificial intelligence computing system decimated human contestants in the popular TV game show Jeopardy.
Anyways, IBM is now actively seeking opportunities to enhance financial services by applying Watson’s enormous capabilities to better address client needs. I admit this might sound a little to like science-fiction, but here’s how you can test the power of Watson today.
IBM has a page online where you can paste in a block of text written by anyone and instantly receive personality insights about the author of the text. The link is in this week’s top stores. Try it with something you’ve written, and then see what happens when you enter text typed by a colleague, or even a client. The more text you have, the more accurate the insights should be, say, for example, using an epic blog post from Michael Kitces. It’s pretty amazing, and also a little creepy at the same time. He has an affinity for blue shirts, huh, who knew?]
[And finally, if you think IBM’s personality insights are creepy, a new app out this week called Crystal takes things a step further. Crystal scours the Web for public information written by your connections and then builds a personality profile for that person. If there’s enough public information available, Crystal offers insights on what to say in a conversation, how to compose emails to that person, details on that person’s work style, and what to do when you’re conducting a sales process.
So instead of you doing all the information discovery on clients and prospects to paste into IBM’s personality insights tool, Crystal does all the heavy lifting for you. Say you want Michael Kitces to respond to your emails, for example: here’s a hint, don’t use sarcasm.] Crystal, a new app that analyzes public data to tell you exactly how to communicate with people, has had us all at TNW looking up our friends and family today (as well as ourselves, of course) to find out what it knows about us.
Here are stories that didn’t make this week’s broadcast:
AdvisoryWorld, the leading provider of investment analytics, portfolio modeling, and proposal generation technology for the financial services industry, today announced the release of AdvisoryWorld’s Advisor Proposal Generator application.
On today’s broadcast, learn about the technology one planner selected to launch his new RIA, SigFig launches a free portfolio guidance algorithm for investors, and find out what happens when Tony Robbins mentions your firm in his best-selling book.
Today’s episode is brought to you by ITEGRIA, providers of complete outsourced technology support, security, infrastructure and IT solutions exclusively for RIAs.
In their new book titled Red Flags, you’ll learn how to protect your firm from cyber-attacks, disasters, and IT compliance risks. Learn more about the Red Flags book by visiting fppad.com/itegria.
[This weeks top story comes from Michael Kitces’ Nerd’s Eye View, as this week Kitces featured a guest post from financial planner Andrew McFadden. McFadden tells how he was inspired to launch his own RIA after reading a post by Gen Y planner Sophia Bera about her own experience. He recently launched Panoramic Financial Advice for roughly $7,000 and provided a helpful overview of the technology he selected to get his business up and running.
First, McFadden chose Less Annoying CRM after evaluating Redtail and Wealthbox, because of the CRM’s customization options and low price of just $10 a month. Less Annoying CRM does integrate with Google Apps and Mailchimp, but it doesn’t offer integrations to industry programs like financial planning or portfolio management software. But that’s ok, because McFadden didn’t need to buy portfolio management software, as he opted to leverage the services of third-party money manager Frontier Asset Management which uses Fidelity as its custodian.
For planning engagements, McFadden gathers client data using PreciseFP, builds financial plans using MoneyGuidePro, communicates with remote clients via Skype, and gathers electronic signatures using Adobe EchoSign.
So think about the advisors in your business: For $7,000 and a lot of hustling, practically anyone can start new RIA from scratch. So if you’re not investing in your people, your technology, and your compensation plan so that there’s upside potential in your business, don’t be surprised if you witness breakaways from your firm as advisors decide to go out on their own.] Launching a business is hard enough in any industry, but getting through the requirements for setting up an RIA and figuring out the necessary technology vendors and software to have in place when starting a firm can be especially daunting.
[Next up is news from SigFig, another player in the online automated investment service arena, that launched a new feature this week called SigFig Guidance. SigFig Guidance uses an online questionnaire and account aggregation to identify an investor’s current portfolio and risk tolerance, and then proceeds to diagnose common problems in the portfolio. SigFig Guidance looks for things like high fees, uninvested cash, excessive risk, and poor diversification, and then offers portfolio recommendations generated by SigFig’s algorithms, all for free.
So does this sound like a second opinion service or a portfolio checkup? That’s because it is. So if you’ve been using a second opinion incentive to attract prospects to your business, you might need to modify your process in light of this new competition.] SigFig, the fastest and most convenient automated investment service, today launched ‘SigFig Guidance’, a free investment tool specifically designed to analyze any portfolio in less than five minutes, offering unbiased, actionable suggestions to optimize returns and reduce fees.
[And speaking of portfolio checkups, this week’s broadcast ends with another new portfolio checkup service, only this one is offered by Stronghold Financial out of San Diego. Now where have I heard that name before? Oh, yes, Stronghold Financial is the business that motivational speaker Tony Robbins promoted in his book, “Money: Master the Game” published back in November, and the firm is led by Robbins’ own advisor Ajay Gupta, which created a bit of controversy on its own.
That aside, what happens when your firm gets mentioned in a New York Times best selling book? You get flooded with leads. In response, Stronghold now offers a free Portfolio Checkup service on its website that uses account aggregation powered by Jemstep in the back end, but instead of taking on thousands of new clients itself, Stronghold is referring those clients out to roughly 100 financial advisors who are part of the Stronghold network, and in return, those advisors pay 25% of the fees generated by each referral back to Stronghold.
So if you feel like your lead generation could use a boost from riding the coattails of Tony Robbins, this is an interesting option to consider at the least, or you could implement Jemstep on your own for a lower fee, but be totally responsible for your own lead generation campaign.] Stronghold Financial, the advisory firm that found itself at the center of controversy last fall because of its ties to self-help guru Tony Robbins, believes its robo-matchmaking service is ready for prime time.
There were no other of stories of interest this week, so enjoy an early start to your weekend!
On today’s broadcast, Schwab and Wealthfront duke it out over automated investment supremacy, Fidelity wants to be the first final app for Apple Watch, and learn what screencasting app I use to delegate work so I can be more efficient.
Today’s episode is brought to you by Croesus, the affordable all-in-one portfolio management & CRM software for RIAs. Over 9,500 investment professionals use the Croesus application to manage more than $700 billion in assets, and Croesus is offering a 50% discount on set-up fees for Advent Axys users until June 30th.
To learn more about Croesus or to sign up for a free trial, visit fppad.com/croesus.
[This weeks top story features, no surprise, Charles Schwab and Wealthfront, as this week many of us witnessed round one of what could easily be a 12-round match between the industry heavyweight and the up-and-coming contender. Allow me to bring you up to speed in less than 60 seconds:
In June of 2014, Wealthfront crossed a billion dollars in AUM and paid homage to Charles Schwab for building a world-class company (foreshadowing). Then in October, Schwab announced it would release it’s own automated investment service called Schwab Intelligent Portofolios™ in the first quarter of 2015, and offer it with no management fees. So in January of this year, details emerged that Schwab Intelligent Portfolios generally will have higher cash positions than similar allocation strategies, allowing Schwab to earn revenue on cash that is swept to Schwab Bank. This week, Schwab officially rolled out Intelligent Portfolios on Monday, so on Tuesday, Wealthfront’s CEO Adam Nash criticized Schwab, remember, the same company he venerated just 9 months ago (does that count as a another pivot?), citing high cash allocations as quote “almost criminal.” Schwab countered on Wednesday, saying Nash was misleading and quote “presented a very loose interpretation of facts.” Now you’re up to date, and with a little bit of time to spare!
So why is this news for you? According to Schwab’s press release, the company plans to release Institutional Intelligent Portfolios™ in the second quarter, a version of the service that allows financial advisors who custody client assets with Schwab to use the solution with their own firms’ branding.
For a yet-to-be-disclosed fee (here’s a hint: I bet it’s 25 basis points), advisors can modify and customize asset allocations in Institutional Intelligent Portfolios™, or they can choose to use existing portfolios for no program management fee.
And second, while Schwab and Wealthfront battle it out, you have a huge opportunity to get in front of investors caught up in this story to communicate how you’re different from automated investment services. Yes, you do offer portfolio management, but you offer so much more, so it’s time you start controlling the conversation instead of allowing others to control the conversation about you.] Charles Schwab today launched a fully automated investment advisory service, Schwab Intelligent Portfolios™, the only investment advisory service using sophisticated computer algorithms to build, monitor, and rebalance diversified portfolios based on an investor’s stated goals, time horizon and risk tolerance – without charging any advisory fees, commissions or account services fees.
[Next up is news from Fidelity Investments, as this week the company rode the wave of interest in the Apple Watch announcement by revealing a financial app for the new product. If you remember waaaay back in my third episode, I told you about Fidelity’s Market Monitor app for the ill-fated Google Glass, so it’s not surprising that the financial services company is also leading the industry on embracing Apple’s foray into wearable computing.
So again, what’s the takeaway for you? While Google Glass has floundered perhaps for being a little too intrusive, the Apple Watch and other devices on your wrist may actually lead to some incremental productivity increases in your daily routines. So will Apple Watch prove to be popular among advisors? Only time will tell. Thank you, I’ll be here all week! Try the veal!] Fidelity Investments® announced today a first-of-its kind financial app for Apple Watch. Through a unique design and experience, the Fidelity Mobile® app for Apple Watch conveniently gives customers a distinctive overview of global markets and alerts on stocks and investments in real-time right on their wrist.
[And finishing up this week’s broadcast is a recent post from Michael Kitces on his Nerd’s Eye View blog about learning to delegate work to others. I’m sure you’re heard time and time again that you need to delegate work to be more efficient with your own time, but some things are just easier if you do them yourself instead of showing someone else how to get the job done. So what was the breakthrough for Kitces? The answer was screencasting software.
Screencasting software allows you to record your computer screen and also record your narration of what you’re doing. When you’re finished, you can share your screencast video with colleagues or even with clients by uploading it as a private video online.
I make screencasts for my own business, and I even use them for graphics for Bits and Bytes broadcasts. The tool I prefer is Camtasia for Mac, they also have a version for Windows, and if you keep an eye out, you’ll often find a coupon code for 50% off.] For me, the “breakthrough” in how to delegate effectively came from using screencasting software – tools that record what’s happening on your computer screen, paired with the audio of you talking while you’re sitting in front of it.
Here are links to stories that didn’t make this week’s broadcast:
During the previous 12 months, Tamarac has added approximately 150 RIA firms to its roster of clients, bringing the total to more than 800 firms managing client assets in excess of $500 billion. The dramatic increase in RIA clients has had an exponential effect on the number of financial accounts residing on the Advisor Xi platform, which now number more than 1 million.
On today’s broadcast, the rumors are true: eMoney gets acquired by Fidelity Investments, Advent Software gets acquired by SS&C Technologies, and the SEC reveals troubling cybersecurity issues after its first round of broker-dealer and adviser examinations.
Today’s episode is brought to you by Wealthbox CRM. Version 1.7 just released with delectable features like two-way Google Calendar synchronization, support for popular email newsletter services, an integrated Facebook feed, and more!
[This week’s top story that EVERYONE is talking about is eMoney’s acquisition by Fidelity Investments. Sources close to the deal cited a purchase price “north of $250 million” with a valuation around four times eMoney’s revenue. This deal marks the first time I can recall an institutional custodian taking ownership of a financial planning software provider. Nearly a dozen others that I listed on FPPad are all privately held with no custodial affiliation.
So the burning question is: What’s the future of eMoney? Executives from eMoney and Fidelity reaffirmed that the company will continue to operate independently, but have the financial backing of Fidelity to accelerate product development and growth. Now for me, eMoney seemed to be doing just fine on its own, always having a top spot in advisor technology surveys and having just released a big emX update two months ago, so did they really need to make a deal?
But on the other hand, if you read Michael Kitces’ take on Nerd’s Eye View, he believes Fidelity purchased eMoney primarily for its client-facing personal financial management tool, or PFM, that works a lot like Mint.com, and just happened to get eMoney’s financial planning software along with the deal. Robo-investment allocators are raising the stakes on client-facing dashboards, but buying eMoney for its PFM solution just doesn’t add up to me.
There are many other PFM options and client-facing dashboards out there like Aqumulate, Blueleaf, MoneyDesktop (MX), and even Personal Capital, who built their own, probably for a lot less than $250 million. So really, nobody knows what the future holds now that eMoney is under Fidelity’s ownership, and you can add me to the list of speculators that can only guess how this deal will influence your decision on what financial planning software you choose to use.] Fidelity Investments® announced today that it has agreed to acquire eMoney Advisor, a leading wealth planning software company, as part of Fidelity’s commitment to deliver an industry leading suite of innovative and meaningful tools and technology to its customers.
[Next up is news of another deal, as Advent Software is going to be acquired by SS&C Technologies for $2.7 billion. SS and who? I had never heard of them either until this week, because SS&C is primarily focused on institutions and enterprises, not independent RIAs.
So on the institutional side, the deal makes sense because SS&C is already the largest user of Advent’s Geneva solution, with around 2,400 internal users. But what about the Axys and Black Diamond solutions used by you, the independent adviser?
Bill Stone, SS&C’s chairman and CEO, said in a conference call that the company “did not see anything in Advent’s portfolio that we’d want to rationalise” and “killing a product is the last thing you want to do.”
Cough, TechFi.
So, Advent users, you’re in a little bit of limbo, too until we see this deal pan out, but I suspect not a whole lot will change in the near term. These are well-established companies with mature products that collectively have very high user retention.] The acquisitive US-based firm, SS&C, has expanded its presence in the wealth management software market with the all-cash acquisition of rival Advent Software.
[And finally, the SEC released its first Cybersecurity Examination Sweep Summary this week, outlining key findings from over a hundred broker-dealer and RIA examinations. Here are my most important takeaways:
3 out of 4 advisers have been the target of cyber attacks, only 1 out of 5 advisers actually have cybersecurity insurance, and very few advisers know where to identify best practices on cybersecurity. Here’s a hint: THIS SHOW is one of them!
Clearly I should dedicate a show in the future exclusively to cybersecurity, but in the meantime, download my free guide on security at fppad.com/security and connect a vendor that specializes in RIA best practices like Itegria, Envision RIA, External IT, True North Networks, Right Size Solutions, and others.] OCIE’s National Examination Program staff, recently examined 57 registered broker-dealers and 49 registered investment advisers to better understand how broker-dealers and advisers address the legal, regulatory, and compliance issues associated with cybersecurity.
Here are the stories that didn’t make this week’s broadcast:
Advizr, a next generation financial planning software, today announced a strategic partnership with Blueleaf, a leading client engagement, data automation and reporting platform for advisors and clients.
Independent broker-dealer Cambridge Investment Research Inc. plans to have a competitive robo-type offering that works in sync with its 3,000 advisers’ practices in 2016.
On today’s broadcast, have robo advisers finally cracked the code to asset gathering? A leading document management provider rolls out mobile and social features your business soon can’t live without, and who are the top industry bloggers all financial advisors should be reading? All this and more.
Today’s episode is brought to you by Blu Giant Advisor Studios, a multi-disciplinary creative firm, empowering advisors to engage clients though branding, social media, video and the web; an experience called “hypermedia.”
Experience Blu Giant’s new interactive website and see what’s possible for your business by visiting fppad.com/blugiant
[This week’s top story comes from the world of online advice providers, aka “robo advisors,” as Wealthfront announced this week that the company surpassed $500 million dollars in assets under management. While topping $500 million in AUM might seem like celebrating another 1,000 point threshold in the Dow Jones index, Wealthfront is starting to increase the gap over similar competitors like Betterment, which manages a reported $360 million, and Personal Capital, weighing in at a little over $200 million.
Wealthfront claimed over $67 million dollars in new assets for the month of December, which for many RIAs would make up a great year in new assets under management. Still, Wealthfront may not be a profitable business just yet, as Nerd’s Eye View blogger Michael Kitces estimated an optimistic annualized revenue of $1-and-a-quarter million dollars generated to support a team of expensive, full-time software engineers.
But pay careful attention to the types of clients Wealthfront cites in its announcement. Google, Facebook, LinkedIn, and more make up the top ten list of Silicon Valley companies with the most employees that are Wealthfront clients. This group IS next generation of clients for your business, so if you’re interested in attracting them, your technology needs to be up to par, but you must offer something that robo advisors completely lack; a real relationship with a trusted advisor.] Although we began the year with less than $100 million in assets under management, we closed 2013 with over $538 million, growing over 450% to become the largest and fastest-growing software-based financial advisor.
[Next up is news from Laserfiche, one of the leading providers of document and electronic content management to financial advisors. Laserfiche held its annual Empower conference for users and resellers in Southern California this week, selling out for the first time in the event’s history.
Laserfiche announced a number of updates, including a complete redesign of its web-based interface called Laserfiche Web Access 10. Users will find the fresh interface easier to navigate and much more user-friendly on tablets and smart phones. And speaking of smartphones, Laserfiche also introduced a brand new app for Android, adding more support for mobile devices since the introduction of the app for iOS back in 2011.
Finally, an interesting development for financial advisors is the addition of new feature in Laserfiche Forms 9.1. Laserfiche posted a form online that anyone could fill out to post a message on Twitter. But before each tweet went global, the message was automatically routed through an approval process built in to Laserfiche.
Tie that in with Laserfiche’s archiving capabilities, and you have a pretty elegant solution anyone in your business can use to stay compliant on social media and also avoid those embarrassing drunk tweets.] Laserfiche today kicked off its sold-out Empower 2014 Conference with a keynote speech from company CTO Karl Chan outlining new and upcoming software releases. The new lineup includes social BPM, expanded mobile offerings and new web products.
[And finally, many of you ask where I get my news and information to produce each episode of FPPad Bits and Bytes. Well several of my favorite sources were just listed among the top 10 industry blogs for financial advisors.
This week, RIABiz published its list of the best industry blogs, and what’s wrong with a little shameless self-promotion since FPPad.com was listed as number three!
So let me thank you for helping make FPPad a part of the top industry blogs, because without your questions, feedback, and loyal viewership, FPPad would not be the resource that it is today.] The RIA business is a land of micro-niches where owner-operated blogs are often the best reading spot for advisors to find the vibe and the level of granularity they seek on a subject
