In what’s becoming an annual tradition while attending the Schwab IMPACT® conference, I once again connected with John Connor, VP of Digital Advisor Solutions with Charles Schwab to tour a sampling of the vendors participating in the “Tech Alley” in The Exchange.
Join us as we engage six advisor technology vendors during our tour to learn how each of them helps advisors be more efficient when offering services to clients. Tour stops include:
From Schwab IMPACT® 2019, I connected with Kartik Srinivasan, Managing Director – Digital Advisor Solutions at Charles Schwab to get updated on the progress Schwab Advisor Services has made with fintech integrations.
We cover one of the multiple opportunities attendees of Schwab IMPACT® 2019 have to view the latest integrations available as well as hear from vendors and advisors address the ways they are leveraging integrations in their business.
From Schwab IMPACT® 2019, I met with Andrew Salesky, Sr. Vice President of Digital Advisor Solutions at Charles Schwab to discuss the company’s technology announcements over the past year, and update financial advisers on the Schwab Advisor Services roadmap for the near future.
We cover the latest in the Digital Account Open functionality, the addition of status transparency between financial advisers and the Schwab back office, updates to Portfolio Connect, and more.
From Schwab IMPACT® 2018, I connected with Andrew Salesky, Senior Vice President of Digital Advisor Solutions for Schwab Advisor Services to first get to know more about his background and role within Charles Schwab.
We then covered two of the “blocking and tackling” technology initiatives within Schwab Advisor Services: Digital Account Open and Schwab Advisor Portfolio Connect™.
We wrap up our conversation with what Schwab is doing internally to stay on the leading edge of financial technology and future updates to the Schwab Advisor Services platform.
Today’s episode is brought to you by eMoney Advisor, who just announced their Fiduciary Framework initiative to help advisors and firms comply with the recent DOL Fiduciary Rule. The framework weaves DOL-friendly solutions into each stage of the advisor-client lifecycle—like client acknowledgments, event logs, best interest workflows, and more—all within the existing integrated wealth management platform.
[Now first up, I attended Schwab IMPACT 2016 in San Diego last week and posted a few videos about Schwab’s technology updates, including a detailed discussion with Brian Shenson about the phase out of Integrated Office, new providers in OpenView Gateway, and the much anticipated timeline of Portfolio Connect. It’s an informative interview, and stick around for the tour of OpenView MarketSquare where I Brian and I practiced our sprints in the massive exhibit hall.
And then on Monday this week, Riskalyze announced that the company secured $20 million in capital from FTV Capital to fuel its future growth. Here’s CEO Aaron Klein on how this additional capital will help Riskalyze execute on its mission.
Aaron Klein: “Our mission every day is making sure that we’re empowering those advisors to really build fearless investors, to align the world’s investments with each investor’s Risk Number, and you know, for us finding the right partner to allow us to continue the incredible growth we’ve seen so far was the right move.”]
[Next up is news from SS&C Technologies, which you should recognize as the company that acquired Advent Software for $2.7 billion earlier this year. Last week, SS&C announced it acquired Salentica, a professional services firm known for customizing Salesforce and Microsoft Dynamics CRM for institutions and large RIAs. Terms of the deal were not disclosed.
So this acquisition is important for its vertical integration, as thousands of advisors who already use Advent or Black Diamond for portfolio management today should soon benefit from better integrations of Salesforce and Dynamics CRM all from the same provider. This also helps SS&C close the gap with a competitor like Envestnet | Tamarac, who has offered an all-in-one technology solution to advisors for several years.
But on the other hand, not all advisors want to be captive to an all-in-one provider, and prefer the best-of-breed approach to their technology, so with Salentica now under the ownership of SS&C, we’ll have to see how the political aspects of this relationship play out in the near future. Nevertheless, I’m optimistic that SS&C will support Salentica’s integrations with a variety of portfolio management providers, but I definitely would proceed with a little more caution if my business used a solution other than Advent and Black Diamond.] SS&C Technologies Holdings, Inc., a global provider of financial services software and software-enabled services, today announced its acquisition of leading CRM solution Salentica.
[And finally, I’m wrapping up with two updates involving TD Ameritrade, starting with the announcement of the acquisition of Scottrade for $4 billion dollars, then followed up by the soft launch of Essential Portfolios, the company’s own automated investment service for retail investors.
First, the Scottrade acquisition is likely to affect advisors with under $10 million in assets under management, as Scottrade has historically been welcoming of advisors with smaller accounts. So over the next year or two, I’d expect smaller advisors to be under pressure to grow their assets under management, or find another custodian altogether like Shareholders Service Group, or join a membership group like the XY Planning Network that leverages the size of its network to facilitate business with TD Ameritrade Institutional. Either way, I think it means structural changes are on the horizon for dozens of smaller advisory firms.
And the second story about Essential Portfolios adds yet another retail-facing automated investment solution to the crowded marketplace. It features a $5,000 account minimum, fees of 30 basis points, and offers just five model portfolios, each made up of five ETFs, with allocations recommended by Morningstar Investment Management that are automatically rebalanced.
Look, clients are getting bombarded with all this marketing about low-cost, automated, intelligent investing services from nearly every provider in the business. So unless your marketing pockets are as deep as theirs, you’re going to have to craft a message that your technology rivals that of the automated services, and that you offer advice and services that go way beyond what the low-cost solutions provide. Not only do you have to say it, but you have to do it.] TD Ameritrade announced on Monday that it would acquire Scottrade Financial Services, a rival discount brokerage, for $4 billion, in a bid for scale at a time when small investors are losing their taste for stock trading.
Here are the stories that didn’t make this week’s broadcast:
Twenty Over Ten, an unparalleled, compliant website-builder, today announced its formal public launch. Cofounded by Penn State Associate Professor of Graphic Design Ryan Russell and Designer and Developer Nick Dimatteo, Twenty Over Ten helps financial advisors create beautiful and compliant websites tailored to their unique brands.
PIEtech℠, Inc., creator of the leading financial planning software, MoneyGuidePro®, announced today that it is building a multi-faceted, deep integration with Riskalyze, the risk alignment platform founded upon the Risk Number®.
Junxure, the industry leading CRM solution and technology company for financial advisors, this week announced new enhancements to its cloud-based CRM platform, Junxure Cloud®. As part of its ongoing work to integrate with leading platforms serving advisors, Junxure Cloud has partnered with Riskalyze, the industry-leading risk alignment platform and inventor of the Risk Number®, to integrate the two popular systems.
I’m thrilled to announce that, starting today, you can use LastPass on any device, anywhere, for free. No matter where you need your passwords – on your desktop, laptop, tablet, or phone – you can rely on LastPass to sync them for you, for free.
After an amazing tour of duty, Adam Nash is handing the baton back to me [Andy Rachleff]. While Nash will be transitioning out of an operating role at the company, he will continue to play a strategic role as a member of our Board of Directors.
FOLIOfn, Inc. announced today that it has acquired First Affirmative Financial Network, one of the nation’s most prominent registered investment advisor firms specializing in sustainable, responsible, impact (SRI) investing.
Digital wealth management technology provider Invessence announced today that it has partnered with PrairieSmarts, an innovative risk analytics firm, to provide risk assessment tools for financial advisors and their clients. Enhancing Invessence’s comprehensive digital wealth platform, the robust risk tools from PrairieSmarts will assist advisors in calculating, documenting and managing the alignment of a client’s risk profile with a compliant portfolio recommendation.
On today’s broadcast, Betterment raises $100 million in fresh capital, Fidelity tests FidelityGo, Schwab pulls the plug on OpenView Integrated Office, and more.
First, a heads up, Steve and I will be on the road later this month covering the massive NAB 2016 event, scouring the exhibit halls for technology you can use to make great videos and podcasts, followed by the 2016 Shareholders Service Group conference in San Diego. Visit fppad.com/subscribe and sign up today so you don’t miss any of our coverage from the events.
[Now on to this week’s top story which comes from Betterment, as the automated investment service raised another $100 million dollars in venture capital, bringing the total amount they’ve raised to $205 million. Betterment is pulling away from a crowded field of robo competitors, now servicing over 150,000 customers, managing $3.9 billion in assets, and valued at a reported $700 million.
Betterment says they will use the funding to grow the Betterment for Business 401(k) platform and the Betterment Institutional offering for you, the financial advisor.
But despite all the money raised and what they say about being their customer’s central financial relationship, Betterment’s questionnaire still doesn’t tell customers that they should pay off high interest credit card debt or build up an emergency fund first before investing. Oh, that’s right, customers can find that advice somewhere on the blog.
So I’ll reiterate what I posted on Twitter this week: Betterment, I hope you use the money to make unbiased fiduciary advice accessible & affordable to everyone.
If you want to read more about the latest round of Betterment’s funding, head over to fppad.com/183 for the links to this week’s top stories.] Today marks an important milestone for Betterment and our more than 150,000 customers who have invested over $3.9 billion with us. We’re excited to announce that Betterment has closed a $100 million investment, led by a new partner, Kinnevik.
[Next up is news from Fidelity, as the company announced plans to begin testing Fidelity Go, its own automated investing service for retail investors, with roughly 500 customers this week, with an official rollout sometime in the second half of this year.
If you remember back to November of 2015, Fidelity broke off its relationship to promote Betterment Institutional to advisors, and then coincidentally announced the Fidelity Go retail product that competes more or less with Betterment. Fidelity Go will feature investment portfolios managed by Geode Capital Management, all in fees at 39 basis points or lower, automatic rebalancing, but no tax loss harvesting.
With Fidelity Go as a retail offering, you should know that Fidelity told me that a B2B version is under development, and while they couldn’t give me a solid release date, they did say the offering will be customized to your needs as an advisor.
Nevertheless, Fidelity joins Charles Schwab as an institutional custodian with an automated investment solution in the retail space, but at no platform fee in exchange for a little extra cash allocation, Schwab Intelligent Portfolios, in my opinion, is going to be tough to beat.] Fidelity Investments, the second-largest U.S. mutual fund company, will test an automated-investment service starting Wednesday on a small group of existing customers. Fidelity plans to offer the service to the public in the second half of this year.
[And speaking of Schwab, this week’s final story is news that Schwab Advisor Services is discontinuing the Schwab OpenView Integrated Office solution effective July 31. Roughly 150 firms are using the solution, so they’re going to have to find some other technology to replace Integrated Office, specifically the custom version of Salesforce that came with it.
The link to the story at fppad.com/183 has the details on options for affected advisors, including using Salesforce with Schwab OpenView Gateway or migrating to a completely new CRM, but here’s the angle I want to focus address.
This is absolutely an example of what can happen when you choose a custodian’s proprietary solution for a part of your technology. How committed is that custodian going to be to offer that technology over the lung run? In this case, Schwab, for whatever reason, is shutting down Integrated Office, leaving 150 advisors with just three months to figure out what to do.
So I don’t blame you one bit for getting a little uneasy when custodians offer proprietary technology solutions to you that they own and control. But with more custodian acquisitions of technology on the horizon, I’m afraid this is a risk you’re going to have to assume more frequently as time moves on.
One more thing: if you want a firm with Salesforce experience in financial services, get your pencils out, because you should consider contacting LiquidHub, Concenter Services, Navatar, Salentica, or AppCrown.] One hundred fifty Charles Schwab advisors must find a new client relationship manager (CRM) by July 31.
Here are stories that didn’t make this week’s broadcast:
Envestnet | Tamarac has launched four major software updates designed to strengthen RIAs’ online engagement with clients. The roll-out is part of the firm’s March 2016 technology release.
Laser App Software, the premier provider of forms automation and management software for the securities and insurance industries, has announced that Advyzon, an all in one cloud-based platform combining portfolio management, performance reporting, CRM, client portal and planning, integrated with Laser App Software to enhance its client dashboard.
Our team has been hard at work creating the AdvisorQA mobile product experience for Financial Services. It provides a new mobile Content Management and Social Collaboration tool that utilizes the cognitive computing and research capabilities of IBM Watson.
We wrap up our coverage of Schwab IMPACT 2015 from the floor of The Exchange, noting that this is an incremental year in technology updates from Schwab Advisor Services.
Following last year’s major announcement of Schwab Intelligent Portfolios, I left Schwab IMPACT 2015 with the impression that Schwab Advisor Services is busy delivering incremental updates and improvements to the company’s existing solutions.
Thank you to Itegria for sponsoring our coverage from Schwab IMPACT 2015.
Brian Shenson, Vice President of Advisor Technology for Schwab Advisor Services, met with me at Schwab IMPACT 2015 to update the company’s technology roadmap.
In this interview from the heart of “Schwab Center” in the nucleus of The Exchange exhibit hall, Shenson walks me through the status of Schwab Advisor Mobile Connect, Schwab Advisor Portfolio Connect, and Schwab OpenView MarketSquare™.
Here is a quick conference preview for Schwab IMPACT 2015 to highlight what you can expect from our coverage of one of the industry’s largest events for independent RIAs.
On today’s broadcast, Schwab releases Institutional Intelligent Portfolios™ into the advisor marketplace, Advent rolls out a new advisor experience for Black Diamond, and TD Ameritrade Institutional assembles dozens of vendors in Chicago to help you move your business forward.
Today’s episode is brought to you by Autopilot, the only automated asset management platform built on the power of the Risk Number™.
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[This week’s top story comes from Schwab Advisor Services, as the company officially rolled out its Institutional Intelligent Portfolios™ solution to advisors that was first mentioned back in episode 158, which I will try to link right over here. One change of note is that Schwab increased the number of available ETFs to more than 450 from the original 200 announced back in March, but the platform fees remain unchanged.
So I looked into the disclosure materials and uncovered a few items that I think you should know. First, anytime a new client signs up, you, the advisor, are required to make a final decision to select a portfolio strategy for that client. Until you make that decision, your clients’ cash will be held in the sweep program.
Second, accounts over $50,000 are eligible for tax-loss harvesting, but hold on, you, the advisor, must use the software built in to Institutional Intelligent Portfolios™ to activate and implement the tax-loss harvesting strategy.
And third, at any time, clients can authorize you, the advisor, to suspend trading due to “market conditions” and then reactivate trading “when the Advisor decides it is appropriate to do so.”
So I don’t know about you, but this sounds like Institutional Intelligent Portfolios™ doesn’t really streamline any of your portfolio management activities, it may actually increase your workload a bit, which is ironic given the automated focus of the program. It’s definitely not a set-and-forget automated solution, and for this added workload in your business you’ll earn how much in new revenue? That’s what I thought.
And before I forget, Schwab says that the system “will not monitor the type and amount of capital gains” so you’ll have to manage that information in a separate solution, say Schwab Advisor Portfolio Connect or perhaps PortfolioCenter, if you want to report on the gains and losses in each client account. Oh, one more thing, as of today, the mobile app isn’t yet ready.
But to be fair, this is version 1.0 of the solution for advisor, so if anyone is listening out there, maybe you can get Schwab to acknowledge these opportunities to make Institutional Intelligent Portfolios™ an attractive technology solution for your business.]
[Next up is news from Advent, as the company held AdventConnect, it’s annual advisor conference in Las Vegas last week. The company used the event to showcase the next generation Black Diamond® wealth platform, which was being called “BD3” during internal development.
Gone from the Black Diamond name are the Performance Reporting label and the old widgets and BlueSky titles, which is now being replaced by the wealth platform description that represents the radical refresh of the advisor experience.
The main advisor dashboard now uses tiles that you can customize based on the information you want at a glance, portfolio performance graphs are much more streamlined, report pages contain relevant portfolio data without being overly crowded and busy, and a presentation mode is now built in to give you a way to walk through reports while redacting confidential client data.
Advent also announced a new initiative called Black Diamond Link, which adds “bi-directional, workflow-oriented integrations” with a variety of third party technology providers, including MoneyGuidePro, AdvisoryWord, XLR8, Junxure Cloud, Advisors Assistant, and Redtail Technology.] On the heels of last year’s unveiling and this year’s rollout of the new Black Diamond® investor experience, Advent today showcased its next generation Black Diamond® wealth platform. The next generation platform which has been dubbed “BD3” by clients and the development team, as it represents the third generation of the Black Diamond® platform, has been a multi-month effort to redesign and reinvent Black Diamond® to go beyond its roots in performance reporting.
[If integrations with best-in-breed solutions sounds familiar, that’s because TD Ameritrade Institutional offers a similar platform under Veo Open Access, Schwab Advisor Services offers OpenView Gateway, and Pershing announced its own API store just a few weeks ago.
And for custodian-agnostic integration providers, Orion Advisor Services has been offering integrations to their advisors for several years. Full disclosure, you should watch my first vlog about Orion. So Advent, welcome to the club!
Now speaking of integrations, I’m going to wrap up with news from TD Ameritrade Institutional, as the company held its 6th annual technology summit in Chicago this week for Veo Open Access integrated solution providers. The number of solution providers now stands at 91 representing over $300 billion in assets advised across all of the technology solutions.
I’m running out of time for this broadcast, and I made a vlog about my trip to the Tech Summit in Chicago, so just watch the vlog and you’ll be up to speed on how this custodian is helping advisors like you take their business to the next level.] To help independent registered investment advisors (“RIAs”) keep pace in an era of accelerating technology change, TD Ameritrade Institutional1 has pursued a unique strategy of collaboration, harnessing the innovative and cutting-edge work of an entire community of technology leaders through its Veo Open Access vendor network.
