Tag Archives: WebEx

FPPad Bits and Bytes for September 6

On this week’s broadcast, a peek at Junxure’s new cloud CRM for advisers, a custom built workflow system is coming to MoneyGuide Pro, why it’s time you should stop asking clients for referrals, and more. So get ready, Bits and Bytes begins now.

(Watch on YouTube) This week’s episode is brought to you by Shareholders Service Group, offering custodial services, advanced technology, and superior client service to nearly 1,100 independent RIAs nationwide.

Shareholders Service Group

Access leading technology from Black Diamond, MoneyGuide Pro, Redtail, TRX and Envestnet through the SSG open architecture platform. You personally handle your clients’ financial needs, so let SSG be the custodian that personally serves you. For more information, visit fppad.com/ssg

Here are the links to this week’s stories of interest:

Tech Review: Junxure Cloud Reaches for the Sky from Financial-Planning.com

[Leading off is an update on Junxure CRM, as their long-awaited transition to the cloud is just about ready for prime time. Financial Planning magazine technology editor Joel Bruckenstein recently reviewed Junxure Cloud, but hesitated to issue a resounding endorsement of the product. Bruckenstein praised Junxure Cloud’s modern design, reminiscent of tiles found in Windows 8, but cited a lack of functional widgets and live integrations as reasons to wait before fully embracing Junxure Cloud. Those issues, combined with minimum retail pricing of $2,700/year for 3 users, will likely put advisers in a wait-and-see mode to determine if Junxure Cloud eventually lives up to its potential.] Over the years, Junxure has added a few additional products, including ClientView, a client portal service, and Junxure Mobile. But the one component it’s been lacking is a cloud-based CRM product, which it’s been working on for about two years. Those efforts are about to bear fruit.

Financial Planning Software Experts at Money Guide Pro Select Fox Financial Planning Network To Develop Integrated Workflow System from eReleases.com

[Next up is news from MoneyGuide Pro, the most popular web-based financial planning software program used by advisers today. This week, MoneyGuide Pro announced that it selected the Fox Financial Planning Network to develop a custom workflow system to streamline the financial plan creation process. The Fox Financial Planning Network already provides pre-built workflow templates for popular CRMs like Redtail and Grendel, but this development marks the first time a workflow system addresses the steps unique to financial planning software. With over 300 adviser members to date, the Fox Financial Planning Network has clearly positioned itself as one of the go-to providers as advisers seek comprehensive workflow systems for their business.] PIEtech, maker of Money Guide Pro (MGP), the leading financial planning software for financial advisors, officially announced today the selection of Fox Financial Planning Network (FFPN) to develop a custom workflow system to enable MGP subscribers to create financial plans more efficiently as well as to drive adoption of recently added valuable features.

This tiny Irvine company built a pro video-conf product for millions — on top of Google Hangouts from VentureBeat.com

[Now Fox Financial Planning Network is a great example of a company that uses video conferencing and webinars to share information and build their profile. So you’ve probably considered using video conferencing yourself for similar activity with clients and prospects, but have yet to find the right platform. Webex and GoToMeeting might be too cumbersome for some clients use, and Google+ Hangouts might just be a little too informal for your tastes.

One new service attempting to bridge the gap is called Business Hangouts, which claims to be the enterprise-friendly app for Google+ Hangouts. Users get all the useful features of Google+ Hangouts video chats, but also a number of add-ons like event registration, email reminders, virtual 3D rooms, and more that are attractive to enterprise users. Paid versions start at just $9 a month for up to 50 attendees, which is a very steep discount from many of the other online video conference services.] Video-conferencing is a massively turbulent space right now. Large incumbents like WebEx and GoToMeeting are fighting smaller, nimbler, and cheaper options like Blue Jeans Network and the company that actually powers Google Hangouts, Vidyo. But an tiny upstart company in Irvine, California just might unseat them all.

Stop asking for referrals and use technology to drive growth from FPPad.com

[Finally, you are well aware how important referrals are in the organic growth of your business. But one industry consultant insists that it’s time advisers stop asking their clients for referrals. Stephen Wershing, president of The Client Driven Practice and author of book Stop Asking For Referrals, recently sat down with me to talk about the things advisers *should* do to create an effective referral strategy, which includes a few technology tips as well.] Asking clients for referrals can be damaging says one expert; use technology instead to drive your business growth.

FPPad Bits and Bytes for May 10

I was in San Diego and Palm Springs over the last week, delivering three different presentations over four days. I’m no Michael Kitces, but I was glad to sleep in my own bed after a week on the road.

Attend The Mobile Adviser Wednesday, May 15th through the AICPA PFP Web Seminar

Attend The Mobile Adviser Wednesday, May 15th through the AICPA PFP Web Seminar

Heads up: I’m presenting a webinar on my session The Mobile Adviser: Everything financial advisers need to stay safe, connected, and productive in the Mobile Age on Wednesday the 15th for the AICPA.

Follow this link to register: AICPA PFP & CPA/PFS Web Seminars

 

Here are this week’s stories of interest:

Bloomberg’s new venture: Online advice from InvestmentNews.com

[The latest entry into the online investment advice market is BloombergBlack, a premium investment subscription service primarily targeted to high net worth individuals interested in managing their own investments. For a starting fee of $100/month (their Form ADV permits monthly fees up to $500), subscribers gain access to four investment experts and a variety of Bloomberg research and information.] An 800-pound gorilla is wading into the market for online investment management and financial advice. Media giant Bloomberg LP is quietly testing a “premium” wealth management service, BloombergBlack, aimed squarely at mass-affluent investors.

Savant Capital takes advice online from InvestmentNews.com

[Ok, so the roughly $3 billion AUM Savant Capital is launching eSavantAdvisor, a 100% online way to work with a CFP® practitioner employed by Savant. There are three advisors for eSavant, and fees are no lower than the 1% annual fee on the first $1 million in assets charged by the parent company. At least the minimum fee is down to $900 (if you don’t count TD Ameritrade Institutional’s $165/year fee) from Savant’s typical $5,000 annual minimum. So what technology does the eSavantAdvisor client get? Access to their portfolio data via Orion Advisor Services, a login at TD Ameritrade Institutional (doesn’t that duplicate info in Orion?), and web meetings with WebEx to start. There may be other technology available, but the ones listed cover the basics. But here are two things that bother me: First, which three of the dozens of Savant employees are stepping up as eSavantAdvisor planners? It’s not clear. And second, look at the Savant Capital Management website: it could use an overhaul. At least eSavantAdvisor.com features a more modern design, even if it is missing video.] Savant Capital Management is offering technology-savvy investors an online version of the comprehensive investment advice that its advisers offer clients who come into one of its offices.

Schwab Launches OpenView MarketSquare, PortfolioCenter Hosted from Financial-Advisor.com

[It’s official, the long-awaited hosted version of PortfolioCenter is now live, and so is the Zagat-style rating system, MarketSquare. Most controversial is MarketSquare, where online reviews are first screened by Schwab insiders, likely for accuracy and brevity, and not to intentionally skew the bias of reviews. Still, in the day when all of us can get unfiltered reviews of any product sold on Amazon.com, Schwab’s filter-first attribute of MarketSquare does create an odd approach. But on the other hand, there are a few websites out there already that permit unfiltered reviews of financial advisor products, and the value of those are so-so.] Schwab Intelligent Technologies (SPT) announced today that OpenView MarketSquare and PortfolioCenter Hosted have now gone live.

NetDocuments Launches New Apps Marketplace from BusinessWire.com

[Apple’s App Store is approaching 50 billion (yes, BILLION) app downloads, Salesforce’s AppExchange has over 1.7 million installs, and now online document management provider NetDocuments is hopping on the app marketplace bandwagon. The NetDocuments Apps Marketplace is sparsely populated today with just six apps in all, and largely acts as a consolidated list of third party developers that have created their own solutions for specific tasks performed in NetDocuments. Currently, apps can not be sorted by price, so it’s not easy to tell which apps are free to use and which apps require a purchase or subscription. Oh, and they also released version 13.2 with a REST API and improved email search capabilities.] NetDocuments today announced the immediate availability of NetDocuments’ Apps Marketplace, a centralized location for third-party software developers to create apps that integrate with the company’s existing cloud-computing content management and collaboration services. The marketplace showcases apps that users can implement to streamline workflows and improve performance in managing their repository of documents and emails.

FPPad Bits and Bytes for June 17

Now that summer is here (where it won’t go below 75 degrees here in Dallas for another two months), the typical slowdown is upon us. I’m taking the opportunity to focus on several projects that I put off this spring and build up a library of topics for future blog posts and columns.

So is there something you’re dying to learn about in the financial adviser technology world? Perhaps a vendor tool or web-based productivity plugin? Contact me and let me know. I get my best content from advisers like you.

Now on to this week’s stories of interest:

An adviser dives into video stream from InvestmentNews.com

Davis Janowski had a hard time tracking down advisers using video and screen sharing software with clients and prospects. But when he identified one, he learned of the many ways this technology is helping one adviser grow his business.

What one big RIA has to say about its switch from Advent Axys to Advent Portfolio Exchange from RIABiz.com

How much better is APX over Axys, and it is good enough for a firm to want to stay on Advent’s platform? Read about one firm’s process of evaluating their options and APX conversion experience.

Think your millionaire clients aren’t e-media savvy? Think again from InvestmentNews.com

[Bill’s note: You shouldn’t be surprised by the results in Fidelity’s survey. The question is, what are you doing to deliver service to clients over their preferred media?] According to a Fidelity Investments survey released today, 85% of millionaires use or are willing to use electronic media, such as e-mail, social-media sites and text messaging, compared with only 43% of financial advisers and brokers.

SEI Quick Poll: 1 in 4 Top Financial Advisors Use Electronic Tablets for Client and Prospect Meetings from Marketwire.com

According to a survey of 150 top financial advisors at SEI’s National Strategic Advisor Conference in May, one in four respondents indicated they currently use electronic tablets for client and prospect meetings. Additionally, nearly half (46 percent) of advisors are thinking about using electronic tablets for work.

Securities America Jumps on the Social Media Bandwagon from RegisteredRep.com

[Socialware will be Securities America’s compliance technology solution] During its National Conference in Orlando, Fla., this week, independent broker/dealer Securities America announced its new social media program, which will allow all of its 1,800 reps to access and post content on Facebook, LinkedIn and Twitter in mid-July, said Leia Farmer, deputy chief compliance officer.

 

BeamYourScreen Releases Mikogo 4.0 Beta, Adds New Features

A new version of a popular desktop screen-sharing software called Mikogo was released today by Germany-based BeamYourScreen.

Click here to learn the details on Mikogo Version 4.0 from the Mikogo blog.

Bill recognized Mikogo as the Best Client-Facing Technology for 2010 in his column for MorningstarAdvisor.com. Mikogo is a free application advisers can use to conduct desktop screen-sharing sessions with clients when face-to-face meetings are inconvenient or impractical.

Version 4.0 is being released as an open beta, meaning the software is robust enough to be used by a large community, but periodically there may be minor issues that affect performance or usability. We invite you to download and try the latest version to see how you can engage more and more of your distant clients using simple screen-sharing meetings.

Do you have other screen-sharing applications you prefer, such as GoToMeeting, WebEx, Adobe Connect, or even Skype? Let us know by dropping a comment below and tell us how well it works (or doesn’t) in your practice.