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T3 2011 Conference Live Blog: Junxure CRM

(Bill’s note: I brought just my iPad and Apple wireless keyboard to T3 and it’s proving to be a very flexible setup for blogging from the event. I’m being pulled in many directions, so I’ll blog when I have a few moments. Here’s the first in my series for T3.)

T3 2011 opened today with pre-conference sessions where vendors and technology companies demonstrated their products. Most vendors used the opportunity to demonstrate their products, talk about what’s new, and answer questions from the audience.

I first attended a split session with Junxure and Redtail CRM. Here are my notes from Junxure’s portion.

Robert DeFrancis, Director of Client Services and Sales for Junxure presented. Since Junxure is installed locally on most advisers’ servers (though it certainly could be installed on a virtual server), DeFrancis stressed the speed of desktop CRM. He pointed out that waiting 10 seconds for an online CRM’s screen to refresh could cost advisers up to 25 minutes a day in lost productivity.

He demonstrated both Junxure Mobile and ClientView Live, pointing out the Mobile runs well on iPads (roughly 10-15% of session attendees have iPads) My opinion is yes, Mobile runs well on iPad, but I find many screens are very overwhelming with a lot of data (e.g. the Junxure action screens).

Documents linked in Junxure can be viewed on iPads, but Junxure Mobile doesn’t export PDFs to iBooks or other apps. Orion updated their iPad app to do this, and I’d like to see Junxure do something similar.

Generally, I found Client View appealing and Junxure has taken care to design an attractive home page once clients log in. But one drawback is that Client View doesn’t yet support embedded video (e.g. YouTube or Vimeo) on the client home page. For advisers using more and more video in their practice, this is a nice value-add.

More notes like this will come over the course of the conference, so please check back at FPPad for more updates.

Virgin Mobile Broadband2Go Drops $40 Plan, Rolls Out $50 2.5GB Plan

We logged in to our Virgin Mobile Broadband2Go account today to buy some bandwidth for our MiFi 2200, but were surprised to see the $40 unlimited plan we wrote about in September is no longer offered!

As of yesterday, Broadband2Go no longer offers the $40 “unlimited” plan. Instead, the large bandwidth plan has increased $10 to $50 and comes with the disclaimer that Virgin Mobile:

reserves the right, without notice, to temporarily limit throughput speeds when monthly data usage on the $50 Broadband2Go Plan exceeds 2.5GB

The full details on changes to the Broadband2Go plan can be viewed on Virgin Mobile’s website.

Oh well. $50 still isn’t bad considering most hotels where conferences are held (e.g. T3 and FPA Business Solutions) charge at least $9.99 a day for Internet, and usually one pays extra to connect via hotel Wi-Fi. So $50/month is still a competitive price if you use the device for more than a few days.

T3 Begins Thursday; Follow the Conference Twitter Backchannel

The second large industry conference of the year for independent financial advisers kicks off this Thursday.

The Technology Tools for Today (T3) Conference, a joint effort by T3: The Newsletter producers David J. Drucker and Joel P. Bruckenstein, begins with pre-conference sessions by many leading technology vendors and service providers.

Pre-conference sessions include presentations by Junxure, Laserfiche, Tamarac, MoneyGuidePro, and Smarsh to name a few.

Presentations

I’ll be there presenting two sessions. First, I’ll be a panelist in Friday’s session titled iPad: How Advisors Are Using it Productively along with Sandra E. Goodstein of Goodstein and Associates, LLC, and Russell Dunkin of McKinley Carter Wealth Services. Diane MacPhee, CFP®, Business Coach and owner of DMAC Consulting Services, LLC will moderate the panel.

Second, I’m teaming up with Jo Day of Trumpet, Inc to present Transformative Technology You Can Implement Now on Saturday. We have assembled a slide deck full of resources advisers can add to their practice to make clients and colleagues speak highly of their firm.

Visit the T3 Conference website for the full conference agenda.

Twitter Backchannel

Just as with TD AMERITRADE Institutional’s 2011 National Conference, attendees of T3 are encouraged to use social media to connect and communicate through the backchannel.

The primary Twitter account for T3 is @T3fan and the hashtag being used for conference-related tweets is #T32011.

[blackbirdpie url=”http://twitter.com/#!/t3fan/status/19631983814508545″]

Fidelity Releases WealthCentral Mobile for iPhone, iPod touch

The race between custodians to support mobile platforms is quickly reaching a blazing pace (see Fidelity, Schwab and TD Ameritrade prep for arms race in mobile technology for advisors at RIABiz.com). Just two weeks ago, TD AMERITRADE Institutional announced it is currently developing a mobile app scheduled to be released this April (according to this Financial Planning article).

And just this morning, Fidelity Investments and National Financial Services released their WealthCentral Mobile app in the Apple App Store. While the app is compatible with iPhone and iPod touch, it does not take advantage of the iPad’s larger display, and instead runs on the iPad as a scaled-up iPhone app.

Click here to view WealthCentral Mobile on the iTunes website.


From the provided screen shots, WealthCentral Mobile appears to be for adviser use only and does not provide access by clients of advisers who custody with Fidelity. Adviser options include a list of client account, client contact information, alerts within the WealthCentral platform, and delayed stock quotes for individual equity positions.

We don’t yet have a demo account for WealthCentral Mobile, so if you’re an adviser with an active WealthCentral account and have downloaded the app, we’d love to hear your feedback. Feel free to leave a comment below or e-mail Bill at bill [at] fppad [dot] com.

FPPad Bits and Bytes for February 11

We’re taking today off (psst: it’s Bill’s birthday!), but before we go, here are this week’s stories of interest in financial planning technology:

Navigating the CRM labyrinth from InvesetmentNews.com

It’s obvious from my recent conversations with advisers that customer relationship management software still causes plenty of confusion.

Socialware Secures $3 Million in Funding at Marketwire.com

Socialware, the leader in social media compliance and engagement, today announced that it has secured $3 million in additional funding from existing investors, including FLOODGATE, G-51 Capital and Silverton Partners.

Fidelity® Unveils New Technology Strategy to Meet Rapidly Evolving Needs of Advisors and Investors at Fidelity.com

National Financial®, a Fidelity Investments® company and the nation’s 2nd largest provider of clearing services to broker-dealers1, today unveiled a comprehensive new technology strategy that will focus on making significantly larger investments in key areas its broker-dealer clients have indicated would best support their overall growth and efficiency objectives.

And Bill’s column Hop on the Mobile Bandwagon at MorningstarAdvisor.com

Orion’s MobileAdvisor provides another reason to embrace mobile computing.

SunGard Enhances Protegent with Social Media Surveillance

There’s yet another player in the social media archiving and surveillance space.

Yesterday, SunGard, the mammoth software and technology provider to the financial services industry, announced that it added Social Media Surveillance to its Protegent compliance supervision and surveillance tool.

Click here to read the press release on SunGard’s website.

Here’s a clip from the release:

Protegent Social Media Surveillance is the result of a partnership between SunGard and SiteQuest Technologies Inc., a leading provider of social media Web archiving tools. The new solution leverages SiteQuest Technologies’ Web consumption technology and SunGard’s Protegent comprehensive compliance rules library to automate monitoring of social networking activity.

SiteQuest has not come across our radar for social medial archiving, so this is a new vendor for us in this space.

The closest comparison we can make to SunGard’s offering is the recent partnership between MarketCounsel and Arkovi featured in our Bits & Bytes post for November 19, 2010Arkovi’s Enterprise package, starting at $99/month, offers message surveillance prior to public posting on Facebook, LinkedIn, and Twitter.

We don’t yet know where Protegent falls in the pricing spectrum, but when we find out we’ll be sure to update our resource information as appropriate.

FPPad Bits and Bytes for February 4

The mega-storm that blew across the Central and Eastern United States glazed the streets of Dallas with ice, so we’ve been juggling our schedule this week with primary care responsibilities for our two-year-old son.

We’ve postponed four days of work, but we still made the time to monitor the industry’s best tech-related stories for your education. Without further ado, here they are:

Silent Partner at Financial-Planning.com

(Bill’s note: If this testimony isn’t enough to make advisers want to run out and sign on to Tamarac Advisor X, I don’t know what is.) As breakaway RIAs, we also knew that our business would not survive on investment acumen and our new independent business model alone. We knew that our operations could make-or break-our dreams.

Third-party vendors vouch for TD Ameritrade’s API at first general session at RIABiz.com

Three third party vendors sat on a panel at the first general session of TD Ameritrade’s 2011 national conference at the Manchester Grand Hyatt in San Diego and explained why they’re buying into the custodians’ approach to creating a big ecosystem of technology in the RIA business. The company is making its data readily available to all legitimate comers.

The Lab at Financial-Planning.com

As custodians battle for the hearts and minds of advisors in the years ahead, Fidelity possesses a weapon that no other firm can currently match: The Fidelity Center for Applied Technology, known as FCAT.

Tamarac is a Microsoft Dynamics CRM Partner and a Microsoft Gold Certified Partner at TamaracInc.com

Tamarac Inc., a leading provider of integrated portfolio management software and services, today announced being awarded Microsoft Gold Certified Partner status with competencies in Microsoft Dynamics CRM and hosting for its Advisor CRM offering.

BlazePortfolio announces release of Atom Align 1.3™ at BlazePortfolio.com

BlazePortfolio today announced the public release of Atom Align 1.3™, the web-based portfolio rebalancing and trading solution for investment professionals

Follow the TD AMERITRADE Institutional 2011 Conference Twitter Backchannel

Wednesday marks the start of the 2011 independent adviser conference season with the TD AMERITRADE Institutional 2011 National Conference in San Diego, CA. While we presented at the event last year, this year we’re not able to attend.

This year’s conference agenda is packed with diverse information, but we’re particularly interested in the sessions revealing more information on TD AMERITRADE Institutional’s Open Access Technology. If the custodian rolls out an equivalent of an SDK (software development kit) to its technology infrastructure, it may issue a new wave of tight and highly-functional integrations with 3rd party software.

Also, we’re pleased to see the custodian’s progressive adoption of social media communication at its conference. The company created a Twitter account, @TDAI_National11, and selected an official hashtag of  #TDA2011 to identify conference-related tweets.

We turned TD AMERITRADE Institutional on to VisibleTweets.com, so if you see your tweets projected on flat-panel displays or projectors, you can thank us!

[blackbirdpie url=”http://twitter.com/#!/TDAI_National11/status/27471415758299137″]

FPPad Bits and Bytes for January 28

Again, we’re busy behind the scenes working with new clients, preparing new presentations for upcoming conferences, and writing new content for columns and articles. Blog posts are sporadic, but we still reserve the best tech related stories for Friday’s Bits and Bytes update.

Here are this week’s stories of interest:

New Portfolio Management Software For Advisors; AdvisorEdge Looks Good from advisors4advisors.com

AdvisorEdge is a new portfolio management software (PMS) app that is being launched as a result of a patnership between Mike Kelly of Back Office Support Service, and Matt Abar of FinFolio.

Making sense of document storage confusion from InvestmentNews.com

A good document storage system can offer convenience by allowing advisers and clients to share documents securely over the Internet, no matter where they are.

Take Digital Notes, Discreetly from MorningstarAdvisor.com

When attending conferences, advisors may find the process of using a laptop to take notes too obtrusive. Here’s one alternative that makes the process much more inconspicuous.

How a big Atlanta RIA kept sledding with technology after snow paralyzed the city from RIABiz.com

While most Atlantans spent the week ensconced at home, Balentine employees continued with business as usual with the help of laptops, iPads, iPhones, and NetX360.

One Year Later: Revisiting FINRA’s Social Media Usage Guidelines from CMSWire.com

A year ago FINRA, the regulator that oversees brokers and other financial advisors, released guidelines for social media usage. Since then, financial advisors have carefully tip-toed into the social media landscape, thanks to financial networking sites like LinkedFA.com and Smarsh.