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FPPad Bits and Bytes for November 4

Posted on November 4, 2011 by in Bits & Bytes

Wow, what a packed week at Schwab IMPACT! Still, I took time out of my schedule to assemble this week’s top articles in financial adviser technology (and there are plenty!).

First, if you continue to seek guidance regarding online document storage solutions (like Dropbox, SugarSync, et. al.), read my column in November’s Journal of Financial Planning, Evaluating Online Document Storage.

Then, catch my coverage of IMPACT in these two posts:

Here are this week’s stories of interest:

Evolution of Orion from FA-mag.com

[Orion made a series of waves in the technology ocean back in August, which I covered in a series of posts. Here Joel Bruckenstien summarizes how Orion has put some serious pressure on technology providers in the independent adviser market.] Orion Advisor Services LLC is a firm that seemingly flies under the radar of many financial advisors. Orion’s journey from a service bureau start-up to technology innovator has been anything but typical.

Integration Key to Tech Advantage from AdvisorOne.

[You hear this over and over: integrated solutions can offer big time and cost savings. But at least Eric Clarke, president of Orion Advisor Solutions, provides good rules of thumb for advisers seeking new solutions.] Technology is a pervasive part of any industry and one that is constantly changing. One of the keys for advisors to maintain a comprehensive, efficient technology solution is integration.

New Raymond James Social Media Platform Lets Advisors Use LinkedIn, Facebook, Twitter from AdvisorOne.com

[Erado and Socialware have been the beneficiaries of several broker-dealer engagements as of late, but here comes Actiance making news with its deal with Raymond James.] Raymond James has just implemented a new social media platform from Actiance that will allow the broker-dealer to use social media sites including LinkedIn, Facebook and Twitter while complying with Financial Industry Regulatory Authority (FINRA) regulations.

FPPad Bits and Bytes for October 28

Posted on October 28, 2011 by in Bits & Bytes

I just came back from Brooklyn where the NAPFA Practice Management and Investments conference was held. While away, I kept an eye on new tech stories for advisers and wrapped them in one nice convenient package for you here:

TD Ameritrade Institutional Veo® Integration with Salesforce CRM Helps Financial Advisors Manage Important Client Relationships from amtd.com

[My Bits and Bytes post for September 9 listed TD Ameritrade’s announcement of an impending release of Salesforce CRM for its advisers. Yesterday, TD formally announced its release, which includes pre-defined workflow sequences advisers can use to get up and running quickly.] TD Ameritrade Institutional today introduced a Veo advisor platform integration with Salesforce CRM and other third party systems. The customized CRM app offers advisors flexibility, automated workflows and easier access to client data to help improve efficiency and client service.

Pershing Expands Anytime, Anywhere Account Access for Investment Professionals and Advisors With the Launch of Web-based NetX360.com from PRNewswire.com

[You knew lots of announcements were coming now, just days before Schwab IMPACT next week. Here’s an update from Pershing, which is in the final testing phase of rolling out a 100% web-based solution for its NetX360 platform. Notably, the platform supports multiple browsers, including Chrome and Safari, which I feel is a very wise decision.] Pershing LLC, a BNY Mellon company, announced today that it has expanded its leadership of anytime, anywhere account access with the introduction of a browser-based version of its innovative, open-architecture NetX360® technology platform.

Turning planning on its head from InvestmentNews.com

[Davis Janowski covers a new entrant into the financial planning software space. Free, web-based inStream from inStream Solutions, headed up by McLean Asset Management’s Alex Murguia, looks to be a streamlined challenger to the established, high-maintenance software applications traditionally used by advisers.] Planning tools that predict a client’s future needs, advanced financial calculators and an integrated contact management system make inStream a robust, cloud-based product.

EISI strikes a deal to cash out its shareholders from RIABiz.com

[A property and casualty insurance software provider bought the maker of NaviPlan. Add this to the Financeware patent-infringement issues from a few months back, and you have some “what’s next?” thoughts with respect to the future of financial planning software.] Faced with an innovation challenge and increased competition, Emerging Information Systems Inc., North America’s biggest financial planning software company, responsible for NaviPlan and Profiles financial planning software, announced yesterday that its shareholders have reached a deal to sell EISI.

FPPad Bits and Bytes for October 21

Posted on October 21, 2011 by in Bits & Bytes

It’s been a quiet week in tech-related news, with only two stories hitting my screens worthy of Bits and Bytes features. So quickly go through this week’s stories of interest and get a head start on your weekend.

Is Your “Focus Long-Term” Message To Clients Footnoted? from Blueleaf.com

My latest post for Blueleaf questions whether the quarterly performance reports you send clients conflict with the long-term focus you communicate.

MyFinancialAdvice Founders Launch Social Media Site for Advisors from AdvisorOne.com

[Ron and Kevin are good friends and are putting together a social media toolkit to help convert traffic from social websites into live advice sessions (likely administrated through the MyFinancialAdvice.com platform).] The founders of MyFinancialAdvice.com, a site designed to enable financial planners to offer advice online to middle-income Americans, launched on Oct. 12 OnlineAdvisorCentral.com, which is designed to promote use of social media by advisors.

And in other news, though it’s not related to the benefits or value-add of any technology, interest in Mark Spangler’s connection with Tamarac, Inc. has caused some buzz, so make sure you read the good update from RIABiz on the subject, Tamarac CEO: Mark Spangler’s big trouble with the feds won’t harm Tamarac.

FPPad Bits and Bytes for October 14

Posted on October 14, 2011 by in Bits & Bytes

Today I’m giving my latest presentation on using the iPad in business at CabinetNG Collaborate 2011. Another version of this talk also adds ways financial advisers and wealth managers can use the iPad in their practices. I’ll be unveiling that one at NAPFA’s Practice Management & Investments 2011 conference in two weeks. All the details are on my speaking page.

As I wrote in prior weeks, we’ve had the calm before the storm of technology news for financial advisers. Fidelity broke the ice with announcements I highlighted in Bits and Bytes for September 30. This week, RIABiz unloaded two good articles, making up for the recent absence of news.

Now on to this week’s stories of interest:

Once good for a few million, TD Ameritrade’s foot-in-the-door strategy is starting to net billions from RIABiz.com

[Dominant custodians Schwab and Fidelity have a sizable lead in assets over TD Ameritrade, but the RIA-friendly custodian is consistently closing the gap.] Ever upwardly mobile, TD Ameritrade Institutional has courted – and won – some high-octane RIAs this year as well as capturing an increased share of the prized breakaway advisor segment.

Long a tech innard for Schwab, LPL and TD, Advisor Software is looking to push its own brand with new product from RIABiz.com

[Tech innard? How about tech core instead. Goalgami actually started as a consumer product marketed as a personal balance sheet solution. Now the Pro edition by Advisor Software leverages the tool’s unique features for advisers.] After years of offering its rebalancing software under the private labels of big-name firms, Advisor Software is launching a new planning product and selling it directly to advisors.

 Tamarac Named to 2011 Microsoft Dynamics President’s Club at Tamaracinc.com

[It’s one thing to customize a generic CRM like Microsoft Dynamics, but it’s far more important to demonstrate one’s support and commitment to customer service to ensure users’ success on the platform. Tamarac appears to be doing both exceptionally well.] Tamarac, Inc., a leading provider of integrated portfolio and customer management software for financial advisors and wealth managers, has been named to the 2011 Microsoft Dynamics President’s Club for its Advisor CRM solution.

FPPad Bits and Bytes for October 7

Posted on October 7, 2011 by in Bits & Bytes

Thank you, Steve.

. . .

I’ve had a relatively quiet week this week before I hit the conference circuit once again. Over the next several weeks, I’ll be presenting at CabinetNG Collaborate 2011, NAPFA Practice Management & Investments, and Schwab IMPACT 2011. See all the details on my speaking page.

Now on to this week’s stories of interest:

I missed last week’s post for Morningstar Advisor, Fast-Track Your CRM Selection. If you custody with TD Ameritrade, you might find this CRM screening tool highly useful.

Fidelity launches new salvo in custodian technology “war” from InvestmentNews.com

[I had the privilege of presenting at Fidelity’s Technology In Practice event last week at the custodian’s headquarters in Boston. Davis Janowski attended and provides a great review of the takeaways advisors learned from the event.] Last Tuesday, Fidelity brought out the big guns at its Technology in Practice day held at the company’s hands-on research think tank in Boston.

Is Financial Planning A “Set It And Forget It” Process? from Blueleaf.com

[My latest contribution for Blueleaf highlights the increasing options advisors have for account aggregation, but once client data is consolidated, do advisors do anything useful with it?] Creating an initial plan is essential to identify things your clients can do to best meet their goals and objectives right now. But what many advisors fail to do is proactively review the plan according to new data collected as time goes on.

Also, the folks over at Arkovi launched a brand new resource center with terrific information for advisors looking to add social media to their toolkit. Click here to visit the Arkovi Resource Center (free account registration required).

Finally, if you’re interested in attending the T3 Conference being held in our backyard in Dallas, registration is now open. The conference runs from February 16 to 18 and discounted early bird registration ($275) ends October 31. Click to register: http://t32012.eventbrite.com/

FPPad Bits and Bytes for September 30

Posted on September 30, 2011 by in Bits & Bytes

I’ve been on the road Monday through Thursday, sharing information on how advisors can use transformative technology in their businesses today. Despite my travel, I am still keeping you informed on the top stories in tech this week.

Here are this week’s stories of interest:

Orion Updates Advisor Desktop for RIAs from AdvisorOne.com

[Orion is in the news again, this time announcing updates to its rebalancing tool to provide household-level management.] Orion Advisor Services unveiled the latest release for it Advisor Desktop portfolio management suite for RIAs on Monday with new features designed to make it easier for advisors using the primary database management tool to rebalance their clients’ portfolios and create tax efficient strategies at the household level.

Fidelity is set to add Envestnet, Redtail, Morningstar, AppCrown and Salesforce to WealthCentral from RIABiz.com

[If you’re a major custodian, you have technology news to share leading up to November. Case in point: Fidelity announces key integrations for its advisors.] As part of an accelerating arms race among RIA custodians, Fidelity Investments has more than doubled — to 11 from five — the number of vendors it plans to invest in integrating as part of its WealthCentral platform.

Trust Company of America is giving RIAs more weapons for free-wheeling from RIABiz.com

[Trust Co. of America announced its Liberty mobile platform two weeks ago. Hear from affiliated advisors on the benefits they see in the system.] Advisors currently using the product say that it takes the use of a mobile platform to a new level because everything that can be seen on a PC can be seen on a smart phone or tablet in the exact same configuration.

Advisor Software Debuts goalGetter App for iPad from Financial-Planning.com

[Today, if you don’t have a solution for mobile devices, iPad in particular, you might as well go back to the drawing board with your strategy. Here’s another iPad app for advisers from Advisor Software.] Advisor Software, a provider of wealth management applications for financial advisors, announced that its goalGetter financial planning application for the iPad is now available for free download from Apple’s App Store.

FPPad Bits and Bytes for September 23

Posted on September 23, 2011 by in Bits & Bytes

It’s the quiet before the storm. There are just a handful of updates this week, as I suspect many of the major technology providers are saving their big stories for October.

But first, you may be failing to deliver services that your clients expect. Find out what that may be in Clients Want Great Service. Does Your Financial Advisory Firm Leave Them Hungry?, my latest post for Blueleaf.

Now on to this week’s stories of interest:

How advisers can really make tech pay off from InvestmentNews.com

[Davis Janowski again ties to uncover what makes larger firms more successful with their technology. The revelations are limited to 1) a “highly customized version of Salesforce.com” with no insight on cost, 2) how easy breakaway brokers have it as they generally don’t need to deal with legacy systems, and 3) the significant leverage portfolio rebalancing software adds.] Financial advisers often equate technology with progress. And while it can be one of the major keys to unlocking profitability, it also can be responsible for strangling and stifling your firm.

12 Steps to Near-Paperless Bliss from AdvisorOne.com

[Bill Good is taking his office mostly paperless, clearing out 40 four-drawer filing cabinets. While the 12 steps outline a suitable capture system, I feel the important discussion of indexing and filing into a true document management system is omitted.] Digitizing paper files and routine processes is so valuable that it has to be at the top of advisors’ lists on ways to be more productive

FPPad Bits and Bytes for September 16

Posted on September 16, 2011 by in Bits & Bytes

Summer is “officially” over. How do I know (besides the snow blower inventory in Wisconsin, thank you Nathan Gehring)? Temperatures have finally dipped below 100 degrees here in Dallas, and the floodgates have opened on technology news for financial advisers. Most guilty this week is RIABiz with multiple contributions.

Here are this week’s stories of interest:

If you work hard but feel like you’re not making any progress, view my latest update for Blueleaf, Was Otis Redding Singing About Your Advisory Practice?

Salesforce.com is more than a CRM app from InvestmentNews.com

[Again, Salesforce continues to dominate technology talk for financial advisers. Here Davis Janowski highlights how the Salesforce platform does much more beyond the basic CRM functions.] When thinking about Salesforce, advisers shouldn’t view it as stand-alone, dedicated CRM software.

AdventConnect Report: Black Diamond will sell rebalancing software and better reporting on alternative investments from RIABiz.com

By the start of 2012, Black Diamond Performance Reporting, now part of Advent, intends to provide rebalancing software as part of its capabilities and to vastly improve its ability to report on alternative assets.

Fidelity jumps into the game of providing technology for picking RIA technology from RIABiz.com

[I noted Fidelity’s new spreadsheet tool in last week’s Bits & Bytes, so thankfully Lisa Shidler dipped in for more research on the tool for RIABiz.] Before RIAs rush out and spend tens of thousands of dollars on new technology, Fidelity Investments executives want them to look at its new tool for determining the economic impact of costly technology purchases.

As advisors flunk social media 101, CRM makers are starting to pick up the slack from RIABiz.com

[In this article, Nevin Freeman points out Pivotal CRM’s social features. I’ve been spoiled by social aggregators that integrate with email programs like Gmail and Outlook and I share those tools in my presentations to advisers.] Customer relationship management suites like Salesforce.com are beginning to put more emphasis on interacting with online social networking sites like Facebook and Twitter – and it may answer a prayer or two for RIAs who are tired of asking their 14 year-olds for advice.

FPPad Bits and Bytes for September 9

Posted on September 9, 2011 by in Bits & Bytes

Originally I hadn’t planned on posting a Bits and Bytes update today. I was on vacation until today and there were no relevant stories that came across my feeds. Then yesterday afternoon came.

While on my return flight to Dallas, my feeds and screens peppered me with updates from many of the major custodians including Schwab, TD Ameritrade, and Fidelity.

Say Goodbye to Paper-Based Compliance Practices

But first, my September column for Morningstar Advisor covers a technology product aimed at reducing the manual data-gathering process associated with compliance activities, namely trading supervision and pre-clearance approval. Go read it! Say Goodbye to Paper-Based Compliance Practices.

Now on to this week’s stories of interest:

 TD Ameritrade to release customized version of Salesforce from FA-Mag.com

[So if you’re Schwab and announce a partnership with Salesforce in October 2010, then take a year to roll something out to advisers, someone might steal your thunder. That’s just what TD Ameritrade did this week as it announced the rollout of a customized version of Salesforce at about a 40% discount to advisers. I’m going to view the demo this afternoon and hope to report shortly thereafter.] TD Ameritrade Institutional (TDA) is putting final touches on a customized version of Salesforce that it will release in October.

Fidelity Rolls Out ‘Technology Investment Evaluator’ for Advisors from Financial Planning

[Not to be left out, Fidelity is providing its internal consultants with an Excel-based spreadsheet that helps rank the various tools available to advisers by how well the tool might meet advisers’ needs.] Fidelity Investments’ RIA custodian business has announced a new tool, Technology Investment Evaluator, to help advisors run their businesses more efficiently.

And on Monday, I posted that Schwab revealed its new Intelligent Integration website and formed a new subsidiary called Schwab Intelligent Technologies to support the effort.

For my thoughts on Salesforce, read Is Salesforce the future of adviser CRM?

FPPad Bits and Bytes for September 2

Posted on September 2, 2011 by in Bits & Bytes

Sorry, there’s no Bits and Bytes update for this week. I’m on vacation with my family to end the summer and won’t return until September 12 (so there may not be a Bits and Bytes next week, either!)

In the meantime, make sure you see my coverage of this week’s Gemini + Orion Advisor Forum:

Orion aims to impress at its annual Advisor Forum

Orion announces integration with Salesforce/AppCrown CRM

Orion Advisor Desktop updates include performance screens and file sharing