Tag Archives: SalesForce

FPPad Bits and Bytes for January 24

Posted on January 24, 2014 by in Bits & Bytes

On today’s broadcast, can you really share documents on Dropbox and SkyDrive without violating compliance? How does one RIA manage the security concerns of the bring-your-own-device trend? And does Salesforce create more problems than it solves? One RIA decides to bare all.

So get ready, FPPad Bits and Bytes begins now!

(Watch FPPad Bits and Bytes on YouTube)

Today’s episode is brought to you by Hill Compliance Advisors, a virtual compliance consulting firm to RIAs. As a former RIA herself, Cindi personally performs your compliance tasks, allowing you to do what you do best: run your business and spend more time with clients.

Hill Compliance Advisors

With a little help, compliance will no longer feel like the enormous burden it might seem to be today. Follow Cindi’s blog and sign up for her free newsletter by visiting fppad.com/hilladvisors.

Here are the links to this week’s top stories:

NetDocuments Announces ndOffice™ and ndConnect™ to Embed Cloud-Based Document Management in MS Office, and Integrate with SkyDrive and Dropbox from NetDocuments

[On the heels of last week’s announcements by Laserfiche, NetDocuments is out with news of its own. The popular cloud-based document management provider announced two new enhancements that should be very useful for advisors.

First, NetDocuments has reengineered its ndOffice product, which allows NetDocuments to be integrated directly with Microsoft Office applications, including the online Office 365 Web Apps. Instead of temporarily saving documents to a desktop or server and then uploading them to NetDocuments, ndOffice allows users to open and update Word, Excel, and PowerPoint files directly from their NetDocuments repository. That should save a lot of mouse clicks!

And second, NetDocuments announced the scheduled release of ndConnect coming this April. Now *you* may use NetDocuments for your own document management, but your clients prefer to use consumer services like Dropbox or SkyDrive to manage their own files. So how do you get the two services to play nice with one other?

ndConnect is NetDocuments’ way of bridging the gap between these services, as it applies rules and permissions to support file sharing with Dropbox and SkyDrive without circumventing the security and compliance requirements advisors need to follow. So you can continue to meet your compliance obligations for document management while allowing your clients to use their preferred file sharing service.] NetDocuments brings document management directly into MS Office applications and integrates the enterprise content management service with Dropbox and SkyDrive

Why a ‘bring your own device’ strategy is critical for small business owners from InvestmentNews

[Next up is news on the mobile device security front. I bet you wouldn’t even consider running your business today without using a smartphone, and you probably allow your colleagues and employees to use their mobile devices to stay connected with the workplace, a trend identified as “bring-your-own-device,” or BYOD.

But accessing your business and client information on your mobile device does raise serious security concerns. Alex Murguia, Managing Principal of McLean Asset Management Corporation, shared how his firm supports the BYOD trend while also enforcing the security of information stored on mobile devices. And coincidentally, the product he selected just got acquired by VMware this week for a reported amount of $1.5 billion dollars.] Our firm is instituting a Bring Your Own Device policy as part of our new Mobile Device Management strategy.

How one RIA’s faith in Salesforce’s sophistication led to cut-and-paste hell and a major rethinking from RIABiz.com

[And finally, if you’ve been considering an upgrade to your CRM or want to officially cut the cord from Microsoft Outlook (note: not a CRM), you’ve probably considered SalesForce, the 800-pound gorilla of CRMs, as a potential solution. Well one firm recently dove in head-first into a Salesforce implementation, but quickly found that things did not go as smoothly as they had planned.

An article published this week in RIABiz chronicles one RIA’s trials and tribulations with the CRM behemoth and reveals many important lessons learned along the way. So if you want to avoid the frustrations of a Salesforce deployment encountered by one RIA, I suggest you read this account and use it to influence your plans for a more successful CRM transition.] After a dazzling SF demo, Portland Global Advisors planned to dump its advisor-dumb Microsoft CRM for Salesforce but the devil was in details

 

Watch FPPad Bits and Bytes for January 24, 2014

Watch FPPad Bits and Bytes for January 24, 2014

 

FPPad Bits and Bytes for December 6

Posted on December 6, 2013 by in Bits & Bytes

On this week’s broadcast, learn the hits and misses from the year’s most anticipated advisor technology survey, the pending termination of several financial planning software products catches advisors off guard, how the leading independent custodians are stepping up their technology, and more.

So get ready, FPPad Bits and Bytes begins now!

(watch FPPad Bits and Bytes on YouTube)

This week’s episode is brought to you by Angie Herbers Incorporated, a consulting and research company to financial advisory firms, who just released a new white paper called Take Two: The New Direction of Succession that addresses the key elements to create a successful transition to your junior advisors.

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Download the Take Two white paper for free, along with other practice management resources, by visiting fppad.com/ahi

Here are this week’s top stories:

Tech Survey 2013: What’s New iIn Advisor Tech? from Financial-Planning.com

[Leading off as the top story is one of the most anticipated technology articles that comes out every year. The first of December marks the release of the annual Financial Planning Magazine Technology Survey, where Joel Bruckenstein digests over 1,100 responses about the various software programs and practice management tools used by financial advisors today.

So who are the winners and losers from this year’s survey?

Redtail Technology, Salesforce, and Tamarac Advisor CRM are the winners among CRM software, as advisors continue to embrace cloud-based technology, with slippage coming from Junxure, ProTracker, ACT, and Goldmine.

In financial planning software, this year’s results are essentially a carbon copy of last year’s survey, with MoneyGuidePro, eMoney, and MoneyTree claiming the top three spots.

And the same is true with portfolio management software, as the top 6 vendors are also a total repeat of last year’s results.

So who missed out on opportunities this year? The survey randomly selected new products from Blueleaf, inStream, and Market76, but found that few advisors had even heard of these relatively new players, which tells me that financial advisors, well, those who don’t watch Bits and Bytes, continue to be a challenging market for new providers to gain exposure.] The move to the cloud is finally taking place. In category after category of this year’s Financial Planning Tech Survey, we found software providers making the shift, and advisors responding.

NaviPlan financial planning desktop products to be discontinued from InvestmentNews

[The next story features news from Advicent Solutions, the company formerly known as Zywave, who provides a suite of financial planning software to advisors under the NaviPro brand.

In an unexpected announcement to some users, the company announced it will sunset six of its NaviPlan products on March 31, 2014, citing an “ever-changing marketplace.”

Going away will be all of the NaviPlan Extended and NaviPlan Standard desktop-based variants, making the cloud-based NaviPlan Premium and NaviPlan Profiles the sole applications that will receive ongoing support and enhancements in 2014 and beyond.

This news reinforces the trend of advisors adopting cloud-based solutions as seen in the Financial Planning Software Survey, so don’t be surprised when other providers announce the discontinuation of their own desktop-based software in favor of cloud-based alternatives.] NaviPlan financial planning products for desktop computers will be discontinued as the owner develops its NaviPro products for online use.

Plowing Ahead from FA-Mag.com

[Software providers aren’t the only ones making big changes in advisor technology, as four of the major custodians are also investing heavily in advisor-facing technology in a very competitive arms race. Once again, Joel Bruckenstein interviewed executives from Fidelity, Pershing, Schwab Advisor Services, and TD Ameritrade Institutional to reveal their strategies to help make advisors more efficient and more profitable through enhanced technology.

There’s a ton of great information in this article, so be sure to read it to see what your custodian is doing to help you grow your business.] Over the last several years, custodians have been investing in advisor-facing technology like never before.

Envestnet | Tamarac’s Advisor Xi(R) Platform Added To Pershing’s NetX360(R) Technology Channel from WSJ.com

[And finally, one company benefiting from custodian technology enhancements is Envestnet|Tamarac. This week, the company announced that its Advisor Xi suite will soon integrate directly with Pershing’s NetX360 custodial platform, giving advisors straight-through processing capabilities for trades in accounts held at Pershing, as well as access to real-time custodial account data.

The real-time data feeds will compliment existing integrations with Schwab and TD Ameritrade supported today, and expand straight-through processing trading capabilities announced at Schwab IMPACT several weeks ago.

Tamarac anticipates that the new integrations will roll out to its 660 firms during the first quarter of 2014.] Envestnet | Tamarac, a division of Envestnet, Inc., a leading provider of integrated, web-based portfolio and client management software for independent advisors and wealth managers, announced today that it has formally begun the integration of its Advisor Xi(R) platform into Pershing’s NetX360(R) custodial channel for investment professionals and Registered Investment Advisors (RIAs). Advisors will have access to this integration in the first half of 2014.

 

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Watch FPPad Bits and Bytes for December 6, 2013

 

 

 

Schwab IMPACT 2013 Report: All the technology trends advisors can’t miss

Posted on November 12, 2013 by in Conferences, Technology

Bernie Clark, executive vice president of Schwab Advisor Services, kicks off IMPACT 2013 in Washington, D.C.

Bernie Clark, executive vice president of Schwab Advisor Services, kicks off IMPACT 2013 in Washington, D.C.

Schwab IMPACT 2013 kicked off its pinnacle event in Washington, D.C. this year with a big focus on the technology trends sure to change the financial services industry in the foreseeable future.

Here are the most important technology announcements provided by various members of the executive team inside Schwab Advisor Services.

Project PM2 Coming

Likely the most intriguing announcement from Neesha Hathi, SVP of Advisor Technology Solutions is the preview of a new portfolio management software platform called Project PM2 (“PM Squared”).

Neesha Hathi, senior vice president of Advisor Technology Solutions, shares the latest on Schwab’s technology offerings at IMPACT 2013.

Neesha Hathi, senior vice president of Advisor Technology Solutions, shares the latest on Schwab’s technology offerings at IMPACT 2013.

From a video shown at Schwab IMPACT, the preview of PM2 featured a tile-like interface reminiscent of Windows 8. Project PM2 will offer proactive alerts for events like new account funding, trading reports, and revenue metrics.

PM2 will be a cloud-based solution offering direct integration to Schwab data feeds. Reports and presentations offer dynamic capabilities and will support one-step publishing to a variety of client delivery mechanisms.

PM2 to be Multi-Custodial

In a later interview with Brian Shenson, vice president of Advisor Technology solutions, he said the roadmap for PM2 includes multi-custodial data support as well as the potential integration of account aggregation software.

Shenson added that Schwab Advisor Services already has long-standing relationships with providers like ByAllAccounts and CashEdge from FiServ.

Details on pricing and availability for PM2 were not announced at IMPACT.

Schwab OpenView Mobile

Hathi also announced a current pilot program underway to provide affiliated advisors with a branded mobile app that clients can use to interface with their advisor.

Schwab OpenView Mobile is the official program, and Hathi explained that clients can use the branded app to view real-time account data and review their advisor’s contact information.

Schwab OpenView Mobile will be available for a nominal fee which was not disclosed during the Schwab IMPACT breakout session.

Reinvented Wire Requests; DocuSign Integration in Schwab Alliance

Naureen Hassan, senior vice president, Client Experience, shares the latest on Schwab’s technology offerings at IMPACT 2013.

Naureen Hassan, senior vice president, Client Experience, shares the latest on Schwab’s technology offerings at IMPACT 2013.

Naureen Hassan, SVP of Client Experience revealed that in an average quarter, Schwab manually verifies over 240,000 signatures across a variety of forms. Clearly Schwab recognizes the ability to increase operational efficiency here with the adoption of electronic signature support.

Hassan announced two pending initiatives. First, wire requests will be “completely reinvented,” as advisors can initiate wire requests via Schwab Advisor Center. Upon submission, clients will actually receive alerts on their mobile phone, and then they can log in to a Schwab app and approve the wire request on the spot.

This overhauled wire request process is aimed to combat fraud and theft in the industry due to a significant rise in client spoofing (see: Client spoofing strikes again, RIA loses $290,000 of client funds)

Second, Hassan announced that DocuSign is currently in a pilot program and will soon be completely integrated in the Schwab Alliance system. Details on when DocuSign will be formally introduced for all Schwab advisors were not disclosed.

MoneyGuidePro Now Part of Integrated Office

Brian Shenson, vice president, Advisor Technology Solutions, shares the latest on Schwab’s technology offerings at IMPACT 2013.

Brian Shenson, vice president, Advisor Technology Solutions, shares the latest on Schwab’s technology offerings at IMPACT 2013.

Brian Shenson, VP of Advisor Technology Solutions was the next to take the stage and provide updates on the suite of Schwab OpenView solutions: Gateway, Integrated Office, Workflow Library, and MarketSquare.

Of most relevance is the addition of financial planning software integrations to Schwab OpenView Integrated Office™ platform. The first integration is with PIEtech to integrate MoneyGuide Pro financial planning software. NaviPlan from Zywave was also mentioned as an integration coming soon to Integrated Office.

MarketSquare Update

If you recall last year, Schwab announced the introduction of Schwab OpenView MarketSqaure, a review website consisting of advisor-submitted feedback on technology vendors and providers.

At this year’s IMPACT conference, Hathi said that over 70 providers have the potential to be listed in OpenView MarketSquare, but only 34 of them have a sufficient number of reviews to be publicly listed in the resource.

Hathi urged advisors in the audience to continue to submit their reviews of tools and services they use so MarketSquare can increase the number of providers present in the website.
34 have reviews.

All photos by Billy Cole/Orange Photography for Charles Schwab. Used with permission.

FPPad Bits and Bytes for October 11

Posted on October 11, 2013 by in Bits & Bytes

On this week’s broadcast, learn which broker-dealers are stepping up their game in technology, the industry’s first native financial planning app for Salesforce is introduced, what to do when someone steals your online videos, and more. So get ready, Bits and Bytes begins now.

(Watch on YouTube)

Today’s episode is brought to you by the 2013 T3 Enterprise Conference, exclusively designed for the technology needs of broker-dealers and financial enterprises.

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You have less than one month before this event kicks off on November 3rd in Chicago, so if you’re looking for the best place to monitor trends in broker-dealer technology, you need register today at t3enterpriseconference.com

Upping the Ante from Financial Advisor Magazine

[Continuing with the theme of broker-dealer technology, this week’s lead story comes from Joel Bruckenstein, whose “Upping the Ante” column for Financial Advisor magazine provides a terrific overview at what broker-dealers are doing to deliver leading technology to their representatives.

Bruckenstein covers updates from leading BDs like Raymond James, LPL Financial, United Planners, Commonwealth, and Wells Fargo Advisors. Even if your firm is not affiliated with a broker-dealer, you need to read this column to find out what technology you should be adding to your business so you don’t fall behind in this continuously evolving marketplace.] With advisors’ business models constantly evolving, the pressure on independent broker-dealers to continually enhance their technology platforms has never been more intense. From portfolio management to client relationships, advisors are demanding that competitive brokerage firms up their tech games. This article looks at how five broker-dealers are trying to satisfy those demands.

Advisor Software, Inc. Launches goalgamiPro On salesforce.com’s AppExchange, The World’s Leading Business Apps Marketplace from PRNewswire.com

[Now notably absent from an article on broker-dealer technology is any update on Salesforce, the 800-pound gorilla of enterprise CRM. But one company expanding its support of Salesforce is Advisor Software, creators of goalgamiPro, a quick financial planning software application that I’ve highlighted in the past on my YouTube channel.

Advisor Software just launched a new app in the Salesforce AppExchange for goalgamiPro, giving advisors who use Salesforce the industry’s first native financial planning app for the CRM platform. You can watch a 7-minute demo video of goalgamiPro for Salesforce in action embedded along side the links to this week’s top stories.] Advisor Software, Inc., a provider of wealth management solutions for the financial advisor market, today announced it has launched its goalgamiPro quick planning solution on salesforce.com’s AppExchange, empowering businesses to connect with customers, partners and employees in entirely new ways.

Video theft: the latest threat to online financial adviser content from FPPad

[Switching gears now, a lot of you have asked me how you can create and post videos online to market your firm and generate organic search traffic to your business. But when you post videos online, you need to know that other people with dubious intentions can steal your videos and use them for their own benefit.

This week I discovered two episodes of Bits and Bytes had been reposted to another channel on YouTube and were being used to generate advertising revenue for that channel owner. So what can you do if you find someone allegedly infringing your copyrighted videos? YouTube makes it very easy to file an infringement claim, and when I filled one out for the two Bits and Bytes videos that were stolen, YouTube removed them in less than 24 hours.

Here is the link to access the YouTube Copyright Infringement Notification form.] Content thieves are stealing popular advisor videos to draw visitors to their questionable channels. Find out how to stop them.

Orion Advisor Services, LLC Achieves ISO 27001 Certification from PRNewswire.com

[Finishing up this week’s broadcast is a security update from Orion Advisor Services, the nation’s largest privately held portfolio accounting service bureau and, full disclosure, past sponsor of Bits and Bytes. Earlier this week, Orion announced that it achieved the ISO 27001 certification for meeting rigorous standards required for internal security controls.

The ISO 27001 certification is not easy to achieve, as the audit process is both time consuming and expensive. Orion becomes just the second company in all of Nebraska to receive the certification and joins industry heavyweights like Salesforce and Broadridge as the few financial services firms that are ISO 27001 certified.

But if you seek the gold standard in security controls from your vendors and providers to keep your information safe, ISO 27001 is the benchmark that distinguishes the top companies from all the rest.] Orion Advisor Services, LLC, a premier portfolio accounting service provider, recently completed an independent audit in accordance with the global security certification standards outlined by the ISO/IEC 27001:2005 report (“ISO 27001”).

 

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FPPad Bits and Bytes for March 22

Posted on March 22, 2013 by in Bits & Bytes

I made it! The new FPPad headquarters is up and running in Atlanta (and if there weren’t boxes and papers everywhere, I’d post a photo).

But right now, it’s back to unpacking for me. So here are this week’s stories of interest:

Personal Phones, iPads at Work: Convenience or Cyber Threat? from Financial-Planning.com

[BYOD, or bring-your-own-device, is a growing trend in all businesses, including yours. Do you allow employees (and you, too) to connect to work-related systems with a personal mobile device? It can be as simple as allowing email or contacts to be synchronized to the device. If so, it’s critical you have procedures and systems in place to adequately protect any sensitive data stored on personal devices. This short review from new FP editor Paula Vasan is a timely reminder, plus you’ll get three mobile device management resources cited by me.] Personal devices can pose a serious threat to businesses if strict policies and preventative cybercrime measures are not put in place, according to a study.

Citrix follows Box’s lead by adding content editing and secure synching to its ShareFile mobile apps from TheNextWeb.com

[Dropbox, Box, ShareFile, etc. are common names heard when talking about cloud file storage and synchronization. Dropbox is wildly popular among consumers, Box is a leader in the enterprise, and ShareFile is growing well among financial advisers (it was also one of my picks for Best Tech of 2012). This week, ShareFile enhanced its mobile app by allowing users to create and edit documents, spreadsheets, and presentations directly within the ShareFile app, as well as allows users to markup and annotate PDF documents. With Box, you can do similar tasks using other third-party apps compatible with OneCloud. With Dropbox, you can’t do this.] Citrix, a cloud, networking, and virtualization technology company, will announce on Tuesday that it is updating its ShareFile file-sharing app with better mobile content editing. What this means is that the service aims to compete against Box and other enterprise-focused file sharing services, hopefully allowing users to be more productive while on the go, even when they are offline.

With a fresh $20M and sharp increase in assets managed, Wealthfront keeps growing from PanoDaily.com

[How is online advice platform Wealthfront fairing? Well, they’re up to $170 million in assets aggregated through the platform. I’d judge by growth in 2012 that the company is on its way to $500 million in assets by the end of 2014. Still, with a fresh round of $20 million raised, coupled with $3 million in Angel and $7.5 million Series A capital, its a significant investment for a questionable return so far. But again, there’s potential here if Wealthfront catches on with the next generation of wealth transfer on the horizon.] Wealthfront, which makes software that acts as a financial advisor for its clients, hasn’t had the easiest road remaking the financial world in Silicon Valley’s image. But it after a name change, a pivot and some key new hires it appears to be growing rapidly.

Erado Announces the Latest Addition to Their Social Media Compliance Solution, Salesforce Chatter from Erado.com

[Erado continues to increase their social media archiving coverage with the addition of Salesforce Chatter connectivity. Smarsh has supported Chatter since October 2012 (see FPPad Bits and Bytes for October 5), and with Erado onboard, I’d expect to see a slight uptick in Chatter use among advisers using Salesforce for their CRM.] Erado, the nation’s leading compliance and archiving firm in electronic communication, officially announced the newest addition to their Social Media Capturing suite, Salesforce Chatter.

 

 

FPPad Bits and Bytes for January 18

Posted on January 18, 2013 by in Bits & Bytes

Ethan Eden, founder and CEO of Market76

Ethan Eden, founder and CEO of Market76

This week’s FPPad On Air guest is Ethan Eden, founder and CEO of Market76, and we’ll cover what’s new in CRM software and how his company’s product is different from the traditional systems with which advisers are familiar.

You can view the broadcast on the FPPad On Air page beginning at 4:15pm ET or get the link through my Twitter feed.

Here are this week’s stories of interest:

RegEd Expands Social Media Archiving and Surveillance Solution with a Content Library and Multiple Lexicons Continuing its Leadership in Compliance Technology from Arkovi.com

[Here are two solutions to the age-old question on social media: what should you post, and how do you keep posts compliant? First, RegEd now offers a library of pre-approved content suitable for social media (for those of you who constantly have a broker-dealer staring over your social media shoulder) and a broader range of words and phrases the program uses to scan social medial posts for potential compliance issues. What’s not to like?] RegEd, the leader of compliance technology in the financial services industry, announced today two major features, the social media content library and multiple-lexicons, as part of their Social Media Archiving and Surveillance solution, powered by Arkovi.

12 key events of 2012 that rocked the RIA technology landscape, Part 1 from RIABiz.com

[In what essentially represents a top 12 list (Part 1 has 6 items) of tech related RIABiz stories of 2012, contributor Lisa Shidler recaps some of the major and minor trends that will no doubt play a growing role in how advisers manage and grow their business.]  Our identification of big technology events that happened in the past year starts with Salesforce, Junxure, Techfi, NetX360, IAS and MoneyGuidePro. As we move toward number one in our second installment, the names in many cases become less familiar, not more so, which indicates just how fast RIA technology is moving.

FPPad Bits and Bytes for January 4

Posted on January 4, 2013 by in Bits & Bytes

Don’t forget, FPPad On Air returns today at 4:15pm Eastern with more live broadcasts of technology and practice management discussions. Visit my Twitter profile or Google+ page for the link to watch beginning at 4:00pm Eastern.

It’s the first Bits & Bytes update for 2013! Here are this week’s stories of interest:

Competing in a Saturated Market from AdvisorOne.com

[Mark Tibergien lays it out pretty clearly: if all financial advisers use the same words to describe what they do, how can they ever expect to stand out from the rest? So here’s a thought. Stand out because of your technology. Be as paperless as possible. Accept electronic signatures. Present from your iPad. Publish a public version of your calendar your clients can use to book meetings. Create your own screencasts. There are just a few ways you can use technology to do something that your competition isn’t.] The point is the lack of clarity in financial services business models and the profusion of practitioners plying their trade using virtually the same branding has created a saturated market.

Orion Forges New Technology Partnership With Orchestrate from PR Newswire

[You’re likely very familiar with what Orion does, but Orchestrate and their main product, ProcessComposer, is probably a mystery. However, one of the Schwab IMPACT award winners two months ago was the Foster Group, from where Orchestrate was born. If you’re a Salesforce CRM shop and need some way to enhance it with workflows, ProcessComposer is one option. Now I have to admit, I have a podcast waiting to be edited on both the Foster Group and Orchestrate, but it’ll be another week before I can edit that for publishing! So stay tuned.] In their quest to deliver their technologies to additional advisory firms, Orion and Orchestrate have embedded their technologies inside Salesforce’s AppExchange, and have now entered into agreements to leverage each other’s respective technologies.

FPPad Bits and Bytes for December 21

Posted on December 21, 2012 by in Bits & Bytes

There’s no FPPad On Air broadcast scheduled for today, but be sure to check out the library of content for episodes you may have missed

Here are this week’s stories of interest:

Where to go online for year-end money advice from Reuters.com

[While author Beth Pinsker calls services like Personal Capital and Betterment “upstarts,” I feel they’re gaining significant marketing momentum, especially with recent mentions such as this Reuters article, FastCompany, and even The Economist. Are you ready to compete head-to-head as these upstarts become more mainstream in 2013?] Online calculators can readily tell you much house can you afford, when to retire or how long will it take to pay off debt. But comprehensive investment guidance has been a lot harder to come by with the click of a mouse.

Wingate Wealth Advisors Switches From Worldox to NetDocuments and XLR8 from PRWeb

[While not a huge deal among document management providers, I find the reasoning of this press release from NetDocuments interesting. Worldox does offer a hosted version, Worldox/Web Mobile for $25/user in addition to standard license fees. Then, Worldox can be integrated with Salesforce through a product called Virtuoso from Trumpet, Inc. So why did Wingate feel compelled to abandon Worldox rather than explore options to move it to the cloud and integrate into Salesforce using Virtuoso? It likely came down to cost, I suppose.] Wingate Wealth Advisors announced it has selected NetDocuments and XLR8 as their integrated document, email, and Customer Relationship Management (CRM) platform. “Wingate decided to switch to NetDocuments because of their cloud-based offering and their seamless integration with our CRM system, XLR8, which is built on the Salesforce.com platform,” Mark Greco, the firm’s Chief Operating Officer, stated.

TD Ameritrade Institutional Veo® open access now offers seven integrations with popular CRM software

Posted on December 20, 2012 by in Technology

Pareto Platform, Tamarac Advisor CRM, Junxure CRM and Advisors Assistant are now integrated with the custodian’s Veo® open access platform

In a press release today, TD Ameritrade Institutional announced that it has added four new integrations of CRM software to its Veo® open access platform, bringing the number of CRM integrations supported up to a total of seven.

Click to view the press release (at MarketWatch.com)

Existing CRM software integrations included Salesforce, Ebix and Redtail, where advisers can customize a dashboard to view total client holdings with data provided via TD Ameritrade Institutional Veo® open access connections.

In the press release, Jon Patullo, managing director of technology product management, TD Ameritrade Institutional, said, “Technology that helps an advisor manage a better client experience is becoming increasingly important. By integrating data between Veo and CRM systems, advisors are now armed with a more robust CRM system that can help boost productivity, improve client service, and streamline numerous tasks so advisors can spend their time on what matters most – their clients.” (see: TD Ameritrade Institutional’s Veo® Open Access to enhance trading, fee billing, and client on-boarding processes)

Since its launch in July 2010, Veo® open access now offers integrations with over 60 technology vendors spanning advisers’ critical systems including CRM, portfolio management, financial planning, and document management software. For more information about Veo® open access, visit TD Ameritrade Institutional online at http://www.tdainstitutional.com/

FPPad Bits and Bytes for December 14

Posted on December 14, 2012 by in Bits & Bytes

Matt Abar, CEO of FinFolio

Watch today’s FPPad On Air broadcast at 4:15pm ET, as my guest will be Matt Abar, CEO of FinFolio.

Visit my Twitter profile page around 4:00pm ET for the broadcast link.

 

Now on to this week’s stories of interest:

Greg Friedman is set to finally bring Junxure to the cloud and beat back the Salesforce-ification of the industry from RIABiz.com

[Over 10+ years, Junxure desktop has attracted 10,000 users across 1,500 firms. It’s a great accomplishment for a niche CRM provider, but the momentum and innovation in cloud services, including cloud CRM, is challenging Junxure’s raison d’être. Will they be able to successfully pull off a transition of some or all of their users to the cloud?] As Greg Friedman takes Junxure to the cloud, he’s taking the gloves off with Salesforce — bolstered by new technology and a sense that the CRM giant is leaving much on the table in functionality and quality of service.

Surface to Air: Is Surface Going to be a Player in Financial Services? from WealthManagement.com

[Microsoft’s surface has a huge gap to close if it wants to be a contending tablet. Apple’s iPad has sold over 100 million units worldwide, and Microsoft chooses not to disclose early numbers of its Surface RT. Will the introduction of the $900 Surface Pro change anything? I doubt it.] Along with Windows 8 tablets for sale this year is Surface, a Windows 8 tablet that is meant to bully the iPad into submission. The likelihood of that in the near future? Slim, says financial services experts.

Total Rebalance Expert Integrates With Morningstar Office(SM) from MarketWatch

[Isn’t Morningstar Office supposed to be rebuilding their internal rebalancer? I’ll need to check with them once again, but for now, advisers using TRX’s rebalancer (see: Total Rebalance Expert CEO Sheryl Rowling on how rebalancing software saves advisers $325,000 per year) don’t have to wait for Morningstar anymore in the wake of this latest integration.] Total Rebalance Expert (TRX) today announced a data integration agreement with Morningstar, Inc., a leading provider of independent investment research. Now, advisors can automatically import their portfolio data from Morningstar Office(SM), a global practice and portfolio management platform for independent financial advisors, into TRX’s software platform to streamline and simplify the rebalancing process.

Half-financed by RIAs, AssetBook rolls out ‘Radar’ to put big RIAs in its range from RIABiz.com

 [You’re likely aware you have alternatives in portfolio management software to the heavyweight products from Advent, Schwab, and Albridge. AssetBook, born from descendants of dbCAMS, is a very good and low-cost solution with many of the same features offered by those mentioned earlier. It’s also a service bureau, meaning you don’t need to spend each morning reconciling transactions and new positions that come in your overnight data feeds. So for less than $30/account/year, AssetBook is one to consider for advisers looking to move to the cloud and to benefit from the experience and service of a portfolio services bureau.] AssetBook Inc. has long been a niche choice for smaller RIAs looking for an affordable platform. But, with a new portfolio-reporting platform full of bells and whistles expected to roll out in the first quarter of 2013, the McHenry, Md.-based software company is luring larger firms away from more established competitors.

TD Ameritrade Institutional Earns Top Marks for Advisor Satisfaction in Financial Planning Magazine’s 2012 Tech Survey from MarketWatch

[Let’s cut to the chase: TDAI’s Veo® Open Access now has over 60 vendor integrations, received the most “very satisfied” ratings in this year’s Financial Planning Tech Survey, and services thousands of TDAI’s 4,500 RIAs. If you had to start over today and choose a new custodian, who would you choose?] TD Ameritrade Institutional’s Veo(R) open access initiative, an industry wide-effort to deliver quality technology integrations to advisors, has helped the custodian secure top scores for advisor satisfaction in this year’s Financial Planning Tech Survey.