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FPPad Bits and Bytes for January 11

Posted on January 11, 2013 by in Bits & Bytes

This week’s guest on FPPad On Air is Peter Giza, former CTO at RedBlack Software, LLC, to talk about emerging technology trends that have the potential to change the financial advisory industry for the better.

Note that today’s broadcast begins around 1:15pm ET instead of 4:15pm, so check the FPPad On Air page this afternoon for the link to watch.

Here are this week’s stories of interest:

Laserfiche 9 Unites ECM and BPM from MarketWatch.com

[I just returned from Laserfiche’s Empower 2013 conference, and I must say there is a lot of excitement surrounding the new business process management (BPM) capabilities in the latest version of the company’s software, Laserfiche 9. I bet most advisers have no way to execute automated workflow in their business, let alone implement BPM. But with a large number of potential document management customers, financial advisers may soon warm up to the possibilities available by using software such as this.] Today, Laserfiche announced the immediate availability of Laserfiche 9 at its annual Empower 2013 conference. The new release unites enterprise content management (ECM) and business process management (BPM) functionality across the Laserfiche product line.

NetDocuments Launches 13.1 Release with Secure Document Delivery from MarketWatch.com

[Another document management provider, NetDocuments, released some very useful features in version 13.1 this week, including the ability to share documents with users outside of your organization using secure URLs, avoiding the need to force those users to create a NetDocuments account. It’s very similar to the way Dropbox (and others) allow users to create a unique URL that enables access to documents and folders without the need to have a Dropbox account. There are a number of other new features also described in the press release.] NetDocuments today announced the 13.1 release of its leading cloud-computing content management and collaboration service. This latest release contains more than 20 new and updated features, including document delivery via a secure link and a new search engine.

Adding a contact’s Social Media profile addresses to their record from Redtail Technology

[Social is the name of the game these days, so any way you can connect to the social stream coming from clients, the better. Here’s a new feature from Redtail CRM that at least helps you consolidate links to clients’ social profiles. While not as robust as social aggregation solutions like Newsle and Rapportive, advisers can see what clients are posting in one easy click.] You can add a contact’s Facebook, Twitter, LinkedIn, Flickr, YouTube, Google+, Pinterest or MySpace addresses to their contact records, in order that you might quickly access information that is currently relevant to them.

6 ideas you can implement today from Advisor Websites

[This is a notice for an upcoming webinar hosted by Advisor Websites, Mobile Assistant, and Redtail. All of the vendors will cover tips on getting the most form your mobile devices, how to capture lead information online, and better engage clients through technology.] When? Tue, Jan 29, 2013, 11:00 AM – 12:00 PM PST. Who should attend? Reps or their marketing/administrative staff.

FPPad Bits and Bytes for January 4

Posted on January 4, 2013 by in Bits & Bytes

Don’t forget, FPPad On Air returns today at 4:15pm Eastern with more live broadcasts of technology and practice management discussions. Visit my Twitter profile or Google+ page for the link to watch beginning at 4:00pm Eastern.

It’s the first Bits & Bytes update for 2013! Here are this week’s stories of interest:

Competing in a Saturated Market from AdvisorOne.com

[Mark Tibergien lays it out pretty clearly: if all financial advisers use the same words to describe what they do, how can they ever expect to stand out from the rest? So here’s a thought. Stand out because of your technology. Be as paperless as possible. Accept electronic signatures. Present from your iPad. Publish a public version of your calendar your clients can use to book meetings. Create your own screencasts. There are just a few ways you can use technology to do something that your competition isn’t.] The point is the lack of clarity in financial services business models and the profusion of practitioners plying their trade using virtually the same branding has created a saturated market.

Orion Forges New Technology Partnership With Orchestrate from PR Newswire

[You’re likely very familiar with what Orion does, but Orchestrate and their main product, ProcessComposer, is probably a mystery. However, one of the Schwab IMPACT award winners two months ago was the Foster Group, from where Orchestrate was born. If you’re a Salesforce CRM shop and need some way to enhance it with workflows, ProcessComposer is one option. Now I have to admit, I have a podcast waiting to be edited on both the Foster Group and Orchestrate, but it’ll be another week before I can edit that for publishing! So stay tuned.] In their quest to deliver their technologies to additional advisory firms, Orion and Orchestrate have embedded their technologies inside Salesforce’s AppExchange, and have now entered into agreements to leverage each other’s respective technologies.

FPPad Bits and Bytes for December 21

Posted on December 21, 2012 by in Bits & Bytes

There’s no FPPad On Air broadcast scheduled for today, but be sure to check out the library of content for episodes you may have missed

Here are this week’s stories of interest:

Where to go online for year-end money advice from Reuters.com

[While author Beth Pinsker calls services like Personal Capital and Betterment “upstarts,” I feel they’re gaining significant marketing momentum, especially with recent mentions such as this Reuters article, FastCompany, and even The Economist. Are you ready to compete head-to-head as these upstarts become more mainstream in 2013?] Online calculators can readily tell you much house can you afford, when to retire or how long will it take to pay off debt. But comprehensive investment guidance has been a lot harder to come by with the click of a mouse.

Wingate Wealth Advisors Switches From Worldox to NetDocuments and XLR8 from PRWeb

[While not a huge deal among document management providers, I find the reasoning of this press release from NetDocuments interesting. Worldox does offer a hosted version, Worldox/Web Mobile for $25/user in addition to standard license fees. Then, Worldox can be integrated with Salesforce through a product called Virtuoso from Trumpet, Inc. So why did Wingate feel compelled to abandon Worldox rather than explore options to move it to the cloud and integrate into Salesforce using Virtuoso? It likely came down to cost, I suppose.] Wingate Wealth Advisors announced it has selected NetDocuments and XLR8 as their integrated document, email, and Customer Relationship Management (CRM) platform. “Wingate decided to switch to NetDocuments because of their cloud-based offering and their seamless integration with our CRM system, XLR8, which is built on the Salesforce.com platform,” Mark Greco, the firm’s Chief Operating Officer, stated.

FPPad Bits and Bytes for December 14

Posted on December 14, 2012 by in Bits & Bytes

Matt Abar, CEO of FinFolio

Watch today’s FPPad On Air broadcast at 4:15pm ET, as my guest will be Matt Abar, CEO of FinFolio.

Visit my Twitter profile page around 4:00pm ET for the broadcast link.

 

Now on to this week’s stories of interest:

Greg Friedman is set to finally bring Junxure to the cloud and beat back the Salesforce-ification of the industry from RIABiz.com

[Over 10+ years, Junxure desktop has attracted 10,000 users across 1,500 firms. It’s a great accomplishment for a niche CRM provider, but the momentum and innovation in cloud services, including cloud CRM, is challenging Junxure’s raison d’être. Will they be able to successfully pull off a transition of some or all of their users to the cloud?] As Greg Friedman takes Junxure to the cloud, he’s taking the gloves off with Salesforce — bolstered by new technology and a sense that the CRM giant is leaving much on the table in functionality and quality of service.

Surface to Air: Is Surface Going to be a Player in Financial Services? from WealthManagement.com

[Microsoft’s surface has a huge gap to close if it wants to be a contending tablet. Apple’s iPad has sold over 100 million units worldwide, and Microsoft chooses not to disclose early numbers of its Surface RT. Will the introduction of the $900 Surface Pro change anything? I doubt it.] Along with Windows 8 tablets for sale this year is Surface, a Windows 8 tablet that is meant to bully the iPad into submission. The likelihood of that in the near future? Slim, says financial services experts.

Total Rebalance Expert Integrates With Morningstar Office(SM) from MarketWatch

[Isn’t Morningstar Office supposed to be rebuilding their internal rebalancer? I’ll need to check with them once again, but for now, advisers using TRX’s rebalancer (see: Total Rebalance Expert CEO Sheryl Rowling on how rebalancing software saves advisers $325,000 per year) don’t have to wait for Morningstar anymore in the wake of this latest integration.] Total Rebalance Expert (TRX) today announced a data integration agreement with Morningstar, Inc., a leading provider of independent investment research. Now, advisors can automatically import their portfolio data from Morningstar Office(SM), a global practice and portfolio management platform for independent financial advisors, into TRX’s software platform to streamline and simplify the rebalancing process.

Half-financed by RIAs, AssetBook rolls out ‘Radar’ to put big RIAs in its range from RIABiz.com

 [You’re likely aware you have alternatives in portfolio management software to the heavyweight products from Advent, Schwab, and Albridge. AssetBook, born from descendants of dbCAMS, is a very good and low-cost solution with many of the same features offered by those mentioned earlier. It’s also a service bureau, meaning you don’t need to spend each morning reconciling transactions and new positions that come in your overnight data feeds. So for less than $30/account/year, AssetBook is one to consider for advisers looking to move to the cloud and to benefit from the experience and service of a portfolio services bureau.] AssetBook Inc. has long been a niche choice for smaller RIAs looking for an affordable platform. But, with a new portfolio-reporting platform full of bells and whistles expected to roll out in the first quarter of 2013, the McHenry, Md.-based software company is luring larger firms away from more established competitors.

TD Ameritrade Institutional Earns Top Marks for Advisor Satisfaction in Financial Planning Magazine’s 2012 Tech Survey from MarketWatch

[Let’s cut to the chase: TDAI’s Veo® Open Access now has over 60 vendor integrations, received the most “very satisfied” ratings in this year’s Financial Planning Tech Survey, and services thousands of TDAI’s 4,500 RIAs. If you had to start over today and choose a new custodian, who would you choose?] TD Ameritrade Institutional’s Veo(R) open access initiative, an industry wide-effort to deliver quality technology integrations to advisors, has helped the custodian secure top scores for advisor satisfaction in this year’s Financial Planning Tech Survey.

FPPad Bits and Bytes for December 7

Posted on December 7, 2012 by in Bits & Bytes

Remember to watch today’s FPPad On Air broadcast at 4:15 pm ET with Blane Warrene.

Here are this week’s stories of interest:

Meet the wealth management firm of the future from Reuters.com

[Technology Tools for Today’s High-Margin Practice is being released in early 2013 as the 10th anniversary of their original book, Virtual Office Tools for a High Margin Practice, nears. It was a privilege to be asked to contribute to the new edition, as I submitted a chapter on collaboration tools financial advisers can use in their business. Pre-order the book on Amazon to lock in the pre-order price.] When David Drucker and Joel Bruckenstein wrote a book about technology innovations for advisers in 2002, many readers were skeptical of their recommendations to use email and create a website.

Junxure Cloud – The Clear Choice for Advisors from Junxure.com

[I will be honest: I think Junxure faces an uphill climb when it releases Junxure Cloud next year. The desktop version has so much in its interface, between notes, tasks, assets, documents, action sequences, etc. that I can’t help but be skeptical how it will translate to a web-based user interface. Junxure provided a sneak preview earlier this year (see: A sneak peek of Junxure Cloud), so take a look and decide for yourself. But give credit to Greg Friedman, the points in this article are valid; there are no overlays like there are in Salesforce, and support is handled internally and not farmed out to a third party. Will those benefits be enough to overcome the daunting interface?] Junxure attended Charles Schwab’s IMPACT® 2012 event, where we announced the spring 2013 release target for Junxure Cloud, our new web-based CRM solution. Attendees were treated to a preview demo, including how Junxure Cloud could help manage workflow, track a firm’s efficiency, and capture client documents and financial data through a wide range of integrations.

Why You Should Consider Online Meetings With Clients from RIACentral.com

[Again and again I counsel advisers that they need to be comfortable using online meeting tools like Skype, FaceTime from Apple, and Google+ Hangouts. Giving your clients options to meet with you remotely, when it is convenient for them, goes a long way in solidifying your working relationship. Here’s a good summary article from RIACentral about four key benefits of meeting online.] Meeting clients online may seem like technological overkill. After all, it’s much easier to just pick up the phone and chat, right? But, in reality, online meetings solve a myriad of practical everyday problems for you.

FPPad Bits and Bytes for November 30

Posted on November 30, 2012 by in Bits & Bytes

Remember, today’s FPPad On Air broadcast is at 4:15pm ET when I’ll connect with Right Size Solutions founder Wes Stillman to talk costs of moving to the cloud, how to protect data in the cloud, and how the latest products from Apple and Microsoft will change the financial planner’s office. Visit my Google+ profile after 4pm ET for the On Air link.

Here are this week’s stories of interest:

LPL Introduces eSignature to Advisor Tech Platform from Financial-Planning.com

[Schwab touted its pending rollout of eSignature tech to its advisers at this month’s IMPACT conference, but then sheepishly admitted advisers won’t receive it until late 2013. Clearly beating Schwab in its go-to-market strategy, LPL announced the introduction of DocuSign to all of its 12,000+ affiliated reps on Tuesday. Schwab teed this one up for LPL and the rest of their competition.] To streamline document processing, LPL Financial has introduced DocuSign’s eSignature solution for all of its advisors. The San Diego-based company said that it expects that the new technology, introduced Tuesday, will increase efficiency, reduce paperwork and improve both the client and advisor experience when signing and submitting forms to LPL.

Personal Capital Launches Android App from PRNewswire

[First came the iPad app, then iPhone, and now one of the leading online RIA firms by registered users is expanding its mobile compatibility to Android phones. So why don’t you have your own app already?] Personal Capital’s breakthrough financial service – named “one of the most important online banking innovations of all time” – is now available for free on the Android Marketplace to the 50 million US users of Android phones.

FPPad Bits and Bytes for November 16

Posted on November 16, 2012 by in Bits & Bytes

Remember, today at 4:15pm Eastern, 1:15pm Pacific I’ll be hosting FPPad On Air with Steven Ryder of True North Networks to discuss disaster recovery and business continuity in the wake of superstorm Sandy. Check Twitter or Google+ for the link this afternoon.

Here are this week’s stories of interest:

David Drucker and Joel Bruckenstein Announce Preliminary Agenda for “T3” 2013 Conference in Miami from PRNewswire.com

[One of the industry’s top conferences on technology is approaching quickly. Save the dates of February 11-13 and soak up the Miami sunshine while you absorb technology and practice management ideas. Note that the book Technology Tools for a High-Margin Practice will be published with all new information, including a chapter I wrote on the top collaboration technologies. Do not miss this conference!] David Drucker and Joel Bruckenstein, producers of the 8th Annual “T3” Technology Tools for Today™ Conference to be held at the Hilton Miami Downtown from February 11-13, 2013, today announced the preliminary T3 2013 conference agenda and initial details of their new book, Technology Tools for a High-Margin Practice, due out February 6, 2013.

H.D. Vest Chooses Advent’s Black Diamond Platform from Marketwire.com

[H.D. Vest, once part of Wells Fargo & Company and now owned by Parthenon Capital Partners, is equipping its 4,800 affiliates with access to on-demand custom performance reporting via Black Diamond. Clearly this is how wealth management and financial planning services will be delivered in the future; online, mobile, and customized. AND if you were a private equity company looking to increase the value of the H.D. Vest purchase, don’t you think streamline portfolio reporting and management is a decent way to do it?]  Advent Software, Inc., a leading provider of software and services for the global investment management industry, recently announced that H.D. Vest Financial Services® (H.D. Vest) has transitioned its performance reporting to Advent’s Black Diamond platform to enhance their Advisors’ ability to communicate portfolio performance during client meetings.

Envestnet | Tamarac(TM) Brings Tamarac University Online from MarketWatch.com

[Today you can learn how to cut an onion online. So why not learn how to rebalance client portfolios at the same time? If you’re an Envestnet | Tamarac user, you’re in luck, as much of their training content (a.k.a. Tamarac University) is now online and available on demand.] Envestnet | Tamarac(TM), a division of Envestnet, Inc., a leading provider of integrated web-based portfolio and client management software for independent advisors and wealth managers, has announced an expansion of its popular Tamarac University program to include an online option for RIAs covering its entire curriculum.

Envestnet Announces Integration With Junxure CRM Software via PRNewswire.com

[In the second release this week, Envestnet will combine “portfolio management with client recordkeeping and workflow management” inside the soon-to-be-released Junxure Cloud. What’s odd to me is that Junxure Cloud likely will have some type of workflow or task management component, yet the Envestnet integration adds in workflow management of its own. Which one will should advisers use?] Envestnet, Inc., a leading provider of technology-enabled wealth management solutions for investment advisors, has announced that it has agreed to integrate with Junxure Cloud, the upcoming web-based client-relations management (CRM) program for financial advisors. The integration is expected to be included with the initial release of Junxure Cloud, expected in the first quarter of 2013.

Advisor Software, Inc. Signs Agreement With Redtail Technology To Integrate goalgamiPro Quick Planning Solution With Redtail CRM from MarketWatch.com

[If you’re going to create a quick plan for a client, the last thing you want to do is perform double entry of a client’s name, address, etc. In this announcement, Redtail will soon partner with Advisor Software allowing users to pass client information to Advisor Software’s goalgamiPro (see: Yes, you can create financial plans in eight minutes).] Advisor Software, Inc., a provider of wealth management solutions for the financial advisor market, has finalized an agreement with Redtail Technology, Inc., a provider of client management solutions for financial professionals, to provide access to ASI’s unique quick planning tools. The strategic partnership will integrate ASI’s direct-to-advisor product goalgamiPro with Redtail’s Client Relationship Management (“CRM”) suite.

FPPad Bits and Bytes for November 9

Posted on November 9, 2012 by in Bits & Bytes

Here are this week’s stories of interest:

What Does Windows 8 Mean for Advisors? from AdvisorOne.com

[I’m clearly biased here. I left Windows for Mac OS in May 2011 and it was the best thing I did. I clearly get more done because I spend less time on intrusive system updates and waiting for programs to finish reporting errors. So my prediction on Windows 8: advisers will avoid it until they have to buy a new desktop or laptop. And what about your custodian’s web-based programs? I bet they’ve not been tested with Internet Explorer 10. Oh, have you seen the Three Sheets video making the rounds on Windows 8 first impressions? see: (some NSFW language) A Drunk Person Tries Windows 8 For the First Time] Early expectations for Windows 8 are that it will not receive as much attention and fanfare as the previous operating system. However, remember that with Windows 7, the initial goal was to quickly erase the memory of Windows Vista.

FPPad Bits and Bytes for November 2

Posted on November 2, 2012 by in Bits & Bytes

Don’t forget to watch today’s broadcast with Bart Wisniowski of AdvisorWesbites.com on Google+. It starts at 4:15pm ET/1:15pm PT. Head over to my Google+ profile and click the “Join Hangout” button at that time.

Here are this week’s stories of interest:

Smarsh Launches Archiving & Compliance for Yammer from Smarsh.com

[(see Advisers using Yammer can enhance collaboration without sacrificing compliance for a podcast of this story) Yammer is a collaboration tool that provides an interface similar to the Facebook News Feed for your business. I’ve been recommending it in my Transformative Technology presentation to advisers for a year now as a way to supplant stand-up meetings in your office that can disrupt productivity and waste time. Now Smarsh has an archiving solution to capture and retain Yammer activity for both client-related and in-house communication.]  Smarsh®, the managed service leader in secure, innovative and reliable email archiving compliance solutions, today announced the launch of Archiving & Compliance for Yammer. Developed in partnership with Yammer, the hosted solution enables organizations to capture, preserve, search, supervise and produce Yammer files and communications in support of compliance, e-discovery and recordkeeping initiatives.

Schwab and Advent Software forge (historic) agreement — mostly for the good of Black Diamond users for now from RIABiz.com

[It’s nice that Schwab lets us know that an integration with Advent and Black Diamond is coming, but *when* it will actually be available to advisers is still anyone’s guess. If you’ve read our past stories on integrations from Fidelity and TD Ameritrade Institutional, you know that Schwab is playing catch up relative to their competition. So view this announcement as one way the industry’s biggest custodian is trying to fill the gap.] Schwab Advisor Services chose Advent Software as its first major portfolio management software partner for its grand ecosystem of software — Schwab Intelligent Integration.

FPPad Bits and Bytes for October 26

Posted on October 26, 2012 by in Bits & Bytes

Here are this week’s stories of interest:

Fidelity to play midwife to RIAs-in-the-making now that WealthCentral is firmly on its feet from RIABiz.com

[What does a custodian do once they have their “technology part (largely) finished?” According to Mike Durbin, Bob Oros, and David Canter of Fidelity Institutional Wealth Services, the custodian continues to bolt on value-add components to its adviser toolkit, with a nod to expanded practice management, marketing, and valuation and M&A resources.] With nearly all its advisors finally transitioned onto its ambitious new technology platform, WealthCentral, Fidelity Institutional Wealth Services is feeling confident in the foundation it’s provided for advisors, especially the breakaways that have been its bread and butter. Now, the second-largest custodian is ready to offer consulting style services — marketing consultations, strategic planning sessions and M&A facilitating — to help create new RIAs, not just attract breakaways.

Junxure CRM Announces Integration with TD Ameritrade Institutional’s Veo from Junxure.com

[TD Ameritrade Institutional’s Veo® Open Access has been available to third-party vendors since January 2011 (see: TD Ameritrade Institutional’s Veo® Open Access to enhance trading, fee billing, and client on-boarding processes), and currently has over 60 vendors integrated in one from or another. Finally, Junxure CRM is integrated with Veo® Open Access to access client account data held at TD Ameritrade Institutional inside Junxure and manage alerts along with Junxure workflow.] Continuing its reputation as a leader in technology integration for financial advisors, Junxure is excited to offer CRM integration with Veo® Open Access from TD Ameritrade Institutional.

Schwab Performance Technologies Announces Improvements from FA-Mag.com

[Schwab’s OpenView Integrated Office™ offering (say that three times fast!) will now integrate with web-based document management software NetDocuments. It’s a fairly straightforward pairing, as NetDocuments has been closely tied to Salesforce CRM for a number of years now, and because Integrated Office is a Salesforce overlay, dropping in NetDocuments is a no-brainer. According to sources inside Schwab, access to the program is included in the cost of Integrated Office. My last pricing quote from Schwab was $10,000 per year for two seat licenses and up to 150 accounts, which Brian Shenson announced at the T3 Conference earlier this year.

Oh, and PortfolioCenter ™ gets an update on securities management and fee billing modules, plus the PortfolioCenter Hosted product will be rolled out “soon” at a cost of roughly $48/account/year. And I don’t think that price includes any outsource reconciliation services a-la BOSS.] A Charles Schwab & Co. subsidiary that offers technology services for independent financial advisors announced changes today that improve document and portfolio management systems.

Cambridge Launches eSignature Program and New Website for Independent Financial Advisors and Their Clients from HearldOnline.com

[Woah, Cambridge just laid the smack-down on most major custodians. For the longest time, custodians have alluded to the use of esignature technology like DocuSign to facilitate a truly end-to-end paperless process for most forms. Evidently, Cambridge is now offering just that to its reps, all free of charge (or at least, rolled up in Cambridge’s cut of GDC).] Cambridge Investment Research, Inc. (Cambridge) announced it is launching a new eSignature program for use with clients by its independent financial advisors. Partnering with DocuSign, Cambridge is rolling out an electronic signature option compatible with most desktop and mobile devices used by rep-advisors and their clients.

Invesco Unveils Mobile Access to Investment Insights, Product Information and Business Building Ideas with New App for iPad from Invesco.com

[In a trend among investment managers, Invesco now offers an iPad app advisers and investors can use to access news, commentary, product information, and videos. You could access all that from Invesco’s website, but why would you want to when you can curl up on the sofa and browse the app in your downtime? By the way, this app is very well executed. No fluff here. See the demo video below.] Invesco, a leading investment manager, announced today the launch of a free iPad® app, available from the App Store(SM), that will provide on-the-go access for financial intermediaries and investors to essential investing resources.