Tag Archives: NetDocuments

FPPad Bits and Bytes for January 24

Posted on January 24, 2014 by in Bits & Bytes

On today’s broadcast, can you really share documents on Dropbox and SkyDrive without violating compliance? How does one RIA manage the security concerns of the bring-your-own-device trend? And does Salesforce create more problems than it solves? One RIA decides to bare all.

So get ready, FPPad Bits and Bytes begins now!

(Watch FPPad Bits and Bytes on YouTube)

Today’s episode is brought to you by Hill Compliance Advisors, a virtual compliance consulting firm to RIAs. As a former RIA herself, Cindi personally performs your compliance tasks, allowing you to do what you do best: run your business and spend more time with clients.

Hill Compliance Advisors

With a little help, compliance will no longer feel like the enormous burden it might seem to be today. Follow Cindi’s blog and sign up for her free newsletter by visiting fppad.com/hilladvisors.

Here are the links to this week’s top stories:

NetDocuments Announces ndOffice™ and ndConnect™ to Embed Cloud-Based Document Management in MS Office, and Integrate with SkyDrive and Dropbox from NetDocuments

[On the heels of last week’s announcements by Laserfiche, NetDocuments is out with news of its own. The popular cloud-based document management provider announced two new enhancements that should be very useful for advisors.

First, NetDocuments has reengineered its ndOffice product, which allows NetDocuments to be integrated directly with Microsoft Office applications, including the online Office 365 Web Apps. Instead of temporarily saving documents to a desktop or server and then uploading them to NetDocuments, ndOffice allows users to open and update Word, Excel, and PowerPoint files directly from their NetDocuments repository. That should save a lot of mouse clicks!

And second, NetDocuments announced the scheduled release of ndConnect coming this April. Now *you* may use NetDocuments for your own document management, but your clients prefer to use consumer services like Dropbox or SkyDrive to manage their own files. So how do you get the two services to play nice with one other?

ndConnect is NetDocuments’ way of bridging the gap between these services, as it applies rules and permissions to support file sharing with Dropbox and SkyDrive without circumventing the security and compliance requirements advisors need to follow. So you can continue to meet your compliance obligations for document management while allowing your clients to use their preferred file sharing service.] NetDocuments brings document management directly into MS Office applications and integrates the enterprise content management service with Dropbox and SkyDrive

Why a ‘bring your own device’ strategy is critical for small business owners from InvestmentNews

[Next up is news on the mobile device security front. I bet you wouldn’t even consider running your business today without using a smartphone, and you probably allow your colleagues and employees to use their mobile devices to stay connected with the workplace, a trend identified as “bring-your-own-device,” or BYOD.

But accessing your business and client information on your mobile device does raise serious security concerns. Alex Murguia, Managing Principal of McLean Asset Management Corporation, shared how his firm supports the BYOD trend while also enforcing the security of information stored on mobile devices. And coincidentally, the product he selected just got acquired by VMware this week for a reported amount of $1.5 billion dollars.] Our firm is instituting a Bring Your Own Device policy as part of our new Mobile Device Management strategy.

How one RIA’s faith in Salesforce’s sophistication led to cut-and-paste hell and a major rethinking from RIABiz.com

[And finally, if you’ve been considering an upgrade to your CRM or want to officially cut the cord from Microsoft Outlook (note: not a CRM), you’ve probably considered SalesForce, the 800-pound gorilla of CRMs, as a potential solution. Well one firm recently dove in head-first into a Salesforce implementation, but quickly found that things did not go as smoothly as they had planned.

An article published this week in RIABiz chronicles one RIA’s trials and tribulations with the CRM behemoth and reveals many important lessons learned along the way. So if you want to avoid the frustrations of a Salesforce deployment encountered by one RIA, I suggest you read this account and use it to influence your plans for a more successful CRM transition.] After a dazzling SF demo, Portland Global Advisors planned to dump its advisor-dumb Microsoft CRM for Salesforce but the devil was in details

 

Watch FPPad Bits and Bytes for January 24, 2014

Watch FPPad Bits and Bytes for January 24, 2014

 

FPPad Bits and Bytes for May 10

Posted on May 10, 2013 by in Bits & Bytes

I was in San Diego and Palm Springs over the last week, delivering three different presentations over four days. I’m no Michael Kitces, but I was glad to sleep in my own bed after a week on the road.

Attend The Mobile Adviser Wednesday, May 15th through the AICPA PFP Web Seminar

Attend The Mobile Adviser Wednesday, May 15th through the AICPA PFP Web Seminar

Heads up: I’m presenting a webinar on my session The Mobile Adviser: Everything financial advisers need to stay safe, connected, and productive in the Mobile Age on Wednesday the 15th for the AICPA.

Follow this link to register: AICPA PFP & CPA/PFS Web Seminars

 

Here are this week’s stories of interest:

Bloomberg’s new venture: Online advice from InvestmentNews.com

[The latest entry into the online investment advice market is BloombergBlack, a premium investment subscription service primarily targeted to high net worth individuals interested in managing their own investments. For a starting fee of $100/month (their Form ADV permits monthly fees up to $500), subscribers gain access to four investment experts and a variety of Bloomberg research and information.] An 800-pound gorilla is wading into the market for online investment management and financial advice. Media giant Bloomberg LP is quietly testing a “premium” wealth management service, BloombergBlack, aimed squarely at mass-affluent investors.

Savant Capital takes advice online from InvestmentNews.com

[Ok, so the roughly $3 billion AUM Savant Capital is launching eSavantAdvisor, a 100% online way to work with a CFP® practitioner employed by Savant. There are three advisors for eSavant, and fees are no lower than the 1% annual fee on the first $1 million in assets charged by the parent company. At least the minimum fee is down to $900 (if you don’t count TD Ameritrade Institutional’s $165/year fee) from Savant’s typical $5,000 annual minimum. So what technology does the eSavantAdvisor client get? Access to their portfolio data via Orion Advisor Services, a login at TD Ameritrade Institutional (doesn’t that duplicate info in Orion?), and web meetings with WebEx to start. There may be other technology available, but the ones listed cover the basics. But here are two things that bother me: First, which three of the dozens of Savant employees are stepping up as eSavantAdvisor planners? It’s not clear. And second, look at the Savant Capital Management website: it could use an overhaul. At least eSavantAdvisor.com features a more modern design, even if it is missing video.] Savant Capital Management is offering technology-savvy investors an online version of the comprehensive investment advice that its advisers offer clients who come into one of its offices.

Schwab Launches OpenView MarketSquare, PortfolioCenter Hosted from Financial-Advisor.com

[It’s official, the long-awaited hosted version of PortfolioCenter is now live, and so is the Zagat-style rating system, MarketSquare. Most controversial is MarketSquare, where online reviews are first screened by Schwab insiders, likely for accuracy and brevity, and not to intentionally skew the bias of reviews. Still, in the day when all of us can get unfiltered reviews of any product sold on Amazon.com, Schwab’s filter-first attribute of MarketSquare does create an odd approach. But on the other hand, there are a few websites out there already that permit unfiltered reviews of financial advisor products, and the value of those are so-so.] Schwab Intelligent Technologies (SPT) announced today that OpenView MarketSquare and PortfolioCenter Hosted have now gone live.

NetDocuments Launches New Apps Marketplace from BusinessWire.com

[Apple’s App Store is approaching 50 billion (yes, BILLION) app downloads, Salesforce’s AppExchange has over 1.7 million installs, and now online document management provider NetDocuments is hopping on the app marketplace bandwagon. The NetDocuments Apps Marketplace is sparsely populated today with just six apps in all, and largely acts as a consolidated list of third party developers that have created their own solutions for specific tasks performed in NetDocuments. Currently, apps can not be sorted by price, so it’s not easy to tell which apps are free to use and which apps require a purchase or subscription. Oh, and they also released version 13.2 with a REST API and improved email search capabilities.] NetDocuments today announced the immediate availability of NetDocuments’ Apps Marketplace, a centralized location for third-party software developers to create apps that integrate with the company’s existing cloud-computing content management and collaboration services. The marketplace showcases apps that users can implement to streamline workflows and improve performance in managing their repository of documents and emails.

FPPad Bits and Bytes for January 25

Posted on January 25, 2013 by in Bits & Bytes

I’m under the weather today, so there’s no FPPad On Air broadcast. As conference season is in full swing including upcoming events of TD Ameritrade Institutional 2013 National Conference and T3 2013, broadcasts will return in mid-February.

Here are this week’s stories of interest:

Shoot for the Stars, Land in the Cloud – World’s First Mikogo Cloud Desktop from Mikogo.com

[Most readers recognize Mikogo for their screen-sharing app for virtual meetings. But here’s an announcement for an all-new product from the company, a cloud desktop. But “World’s First?” I don’t agree. Cloud desktops are not new: consider OnLive Desktop, which launched in January 2012, but this news is noteworthy coming from a company with more connections with financial services (and its compliance requirements) than the typical startup. Nevertheless, using a tablet to control a cloud desktop can lead to severe frustration since most desktop apps (read: Microsoft Office) are in no way optimized for touch.] The Mikogo Cloud Desktop is an innovative browser-based way of hosting an entire computer system in the Cloud. Built on HTML5 technology and 100% browser-based, there are no downloads, no software installations and no plugins, you can just open a browser on any computer or tablet and log in to your Cloud Desktop.

NetDocuments Upgrade Available to iManage, Worldox and OpenText Users at No Cost from CPAPracticeAdvisor.com

[With the exception of Laserfiche and Cabinet, news from the document management world has been quiet. This week, one leading cloud-based provider is converting users over from several legacy systems to its own for free. Really, I suspect Worldox is the only provider of note for subscribers, as iManage and OpenText are found much more in legal services than financial services.] NetDocuments announced today that it will offer a free upgrade to the cloud for current users of iManage, Worldox or OpenText. NetDocuments provides cloud content management and collaboration services to organizations of all sizes, including Charles Schwab.

How Do the New Wealthy Communicate? Digitally, Futurewealth Report Says from AdvisorOne.com

[Yes, this article is a bit short on details, but the main point comes through loud and clear: more and more of your clients (and future clients) are going to want to connect with you via Skype, FaceTime, text message, and other tech-enabled pathways. So the time to start developing practices around such technology is now!] The world’s up-and-coming wealthy are not only adopting new technologies, but also understand how digital communication tools can enhance experiences, according to a study released last week by SEI, Scorpio Partnership and Standard Chartered Private Bank.

An Inside Look at Smarsh, Inc. from YouTube

[Here’s a terrific video produced for Smarsh to give advisor clients and prospects an idea of what the company is trying to do to improve the businesses of their customers. It’s very well done and should serve as a model for a potential way you can highlight your business using this medium.]

FPPad Bits and Bytes for January 11

Posted on January 11, 2013 by in Bits & Bytes

This week’s guest on FPPad On Air is Peter Giza, former CTO at RedBlack Software, LLC, to talk about emerging technology trends that have the potential to change the financial advisory industry for the better.

Note that today’s broadcast begins around 1:15pm ET instead of 4:15pm, so check the FPPad On Air page this afternoon for the link to watch.

Here are this week’s stories of interest:

Laserfiche 9 Unites ECM and BPM from MarketWatch.com

[I just returned from Laserfiche’s Empower 2013 conference, and I must say there is a lot of excitement surrounding the new business process management (BPM) capabilities in the latest version of the company’s software, Laserfiche 9. I bet most advisers have no way to execute automated workflow in their business, let alone implement BPM. But with a large number of potential document management customers, financial advisers may soon warm up to the possibilities available by using software such as this.] Today, Laserfiche announced the immediate availability of Laserfiche 9 at its annual Empower 2013 conference. The new release unites enterprise content management (ECM) and business process management (BPM) functionality across the Laserfiche product line.

NetDocuments Launches 13.1 Release with Secure Document Delivery from MarketWatch.com

[Another document management provider, NetDocuments, released some very useful features in version 13.1 this week, including the ability to share documents with users outside of your organization using secure URLs, avoiding the need to force those users to create a NetDocuments account. It’s very similar to the way Dropbox (and others) allow users to create a unique URL that enables access to documents and folders without the need to have a Dropbox account. There are a number of other new features also described in the press release.] NetDocuments today announced the 13.1 release of its leading cloud-computing content management and collaboration service. This latest release contains more than 20 new and updated features, including document delivery via a secure link and a new search engine.

Adding a contact’s Social Media profile addresses to their record from Redtail Technology

[Social is the name of the game these days, so any way you can connect to the social stream coming from clients, the better. Here’s a new feature from Redtail CRM that at least helps you consolidate links to clients’ social profiles. While not as robust as social aggregation solutions like Newsle and Rapportive, advisers can see what clients are posting in one easy click.] You can add a contact’s Facebook, Twitter, LinkedIn, Flickr, YouTube, Google+, Pinterest or MySpace addresses to their contact records, in order that you might quickly access information that is currently relevant to them.

6 ideas you can implement today from Advisor Websites

[This is a notice for an upcoming webinar hosted by Advisor Websites, Mobile Assistant, and Redtail. All of the vendors will cover tips on getting the most form your mobile devices, how to capture lead information online, and better engage clients through technology.] When? Tue, Jan 29, 2013, 11:00 AM – 12:00 PM PST. Who should attend? Reps or their marketing/administrative staff.

FPPad Bits and Bytes for December 21

Posted on December 21, 2012 by in Bits & Bytes

There’s no FPPad On Air broadcast scheduled for today, but be sure to check out the library of content for episodes you may have missed

Here are this week’s stories of interest:

Where to go online for year-end money advice from Reuters.com

[While author Beth Pinsker calls services like Personal Capital and Betterment “upstarts,” I feel they’re gaining significant marketing momentum, especially with recent mentions such as this Reuters article, FastCompany, and even The Economist. Are you ready to compete head-to-head as these upstarts become more mainstream in 2013?] Online calculators can readily tell you much house can you afford, when to retire or how long will it take to pay off debt. But comprehensive investment guidance has been a lot harder to come by with the click of a mouse.

Wingate Wealth Advisors Switches From Worldox to NetDocuments and XLR8 from PRWeb

[While not a huge deal among document management providers, I find the reasoning of this press release from NetDocuments interesting. Worldox does offer a hosted version, Worldox/Web Mobile for $25/user in addition to standard license fees. Then, Worldox can be integrated with Salesforce through a product called Virtuoso from Trumpet, Inc. So why did Wingate feel compelled to abandon Worldox rather than explore options to move it to the cloud and integrate into Salesforce using Virtuoso? It likely came down to cost, I suppose.] Wingate Wealth Advisors announced it has selected NetDocuments and XLR8 as their integrated document, email, and Customer Relationship Management (CRM) platform. “Wingate decided to switch to NetDocuments because of their cloud-based offering and their seamless integration with our CRM system, XLR8, which is built on the Salesforce.com platform,” Mark Greco, the firm’s Chief Operating Officer, stated.

Cabinet MOBILE iPad app is the latest way to leverage document management on the popular tablet

Posted on November 20, 2012 by in Software, Technology

In a press release today, Cabinet, a provider of document management software, announced the release of its own app for iPad called Cabinet MOBILE.

View the Cabinet MOBILE listing in iTunes ($9.99).

Cabinet joins other document management providers like Laserfiche, Worldox, and NetDocuments in the trend of providing customers access to their electronic documents through a native mobile application.

More than read only

What’s really powerful is that Cabinet MOBILE is not just an app for read-only access to documents. Files can be checked out of the repository, edited, and checked back in, all from the iPad.

To demonstrate many of the core features of Cabinet MOBILE, Jim True, vice president of product management for Cabinet recently visited FPPad headquarters to give me a one-on-one demo of the app.

(click here to watch on YouTube)

FPPad Bits and Bytes for October 26

Posted on October 26, 2012 by in Bits & Bytes

Here are this week’s stories of interest:

Fidelity to play midwife to RIAs-in-the-making now that WealthCentral is firmly on its feet from RIABiz.com

[What does a custodian do once they have their “technology part (largely) finished?” According to Mike Durbin, Bob Oros, and David Canter of Fidelity Institutional Wealth Services, the custodian continues to bolt on value-add components to its adviser toolkit, with a nod to expanded practice management, marketing, and valuation and M&A resources.] With nearly all its advisors finally transitioned onto its ambitious new technology platform, WealthCentral, Fidelity Institutional Wealth Services is feeling confident in the foundation it’s provided for advisors, especially the breakaways that have been its bread and butter. Now, the second-largest custodian is ready to offer consulting style services — marketing consultations, strategic planning sessions and M&A facilitating — to help create new RIAs, not just attract breakaways.

Junxure CRM Announces Integration with TD Ameritrade Institutional’s Veo from Junxure.com

[TD Ameritrade Institutional’s Veo® Open Access has been available to third-party vendors since January 2011 (see: TD Ameritrade Institutional’s Veo® Open Access to enhance trading, fee billing, and client on-boarding processes), and currently has over 60 vendors integrated in one from or another. Finally, Junxure CRM is integrated with Veo® Open Access to access client account data held at TD Ameritrade Institutional inside Junxure and manage alerts along with Junxure workflow.] Continuing its reputation as a leader in technology integration for financial advisors, Junxure is excited to offer CRM integration with Veo® Open Access from TD Ameritrade Institutional.

Schwab Performance Technologies Announces Improvements from FA-Mag.com

[Schwab’s OpenView Integrated Office™ offering (say that three times fast!) will now integrate with web-based document management software NetDocuments. It’s a fairly straightforward pairing, as NetDocuments has been closely tied to Salesforce CRM for a number of years now, and because Integrated Office is a Salesforce overlay, dropping in NetDocuments is a no-brainer. According to sources inside Schwab, access to the program is included in the cost of Integrated Office. My last pricing quote from Schwab was $10,000 per year for two seat licenses and up to 150 accounts, which Brian Shenson announced at the T3 Conference earlier this year.

Oh, and PortfolioCenter ™ gets an update on securities management and fee billing modules, plus the PortfolioCenter Hosted product will be rolled out “soon” at a cost of roughly $48/account/year. And I don’t think that price includes any outsource reconciliation services a-la BOSS.] A Charles Schwab & Co. subsidiary that offers technology services for independent financial advisors announced changes today that improve document and portfolio management systems.

Cambridge Launches eSignature Program and New Website for Independent Financial Advisors and Their Clients from HearldOnline.com

[Woah, Cambridge just laid the smack-down on most major custodians. For the longest time, custodians have alluded to the use of esignature technology like DocuSign to facilitate a truly end-to-end paperless process for most forms. Evidently, Cambridge is now offering just that to its reps, all free of charge (or at least, rolled up in Cambridge’s cut of GDC).] Cambridge Investment Research, Inc. (Cambridge) announced it is launching a new eSignature program for use with clients by its independent financial advisors. Partnering with DocuSign, Cambridge is rolling out an electronic signature option compatible with most desktop and mobile devices used by rep-advisors and their clients.

Invesco Unveils Mobile Access to Investment Insights, Product Information and Business Building Ideas with New App for iPad from Invesco.com

[In a trend among investment managers, Invesco now offers an iPad app advisers and investors can use to access news, commentary, product information, and videos. You could access all that from Invesco’s website, but why would you want to when you can curl up on the sofa and browse the app in your downtime? By the way, this app is very well executed. No fluff here. See the demo video below.] Invesco, a leading investment manager, announced today the launch of a free iPad® app, available from the App Store(SM), that will provide on-the-go access for financial intermediaries and investors to essential investing resources.

FPPad Bits and Bytes for May 4

Posted on May 4, 2012 by in Bits & Bytes

Recent travel and a nasty cold this week prevented me from setting aside time for regular updates to FPPad. I just returned from giving a presentation in Phoenix, got sick, and want to get better before I head to San Francisco on Monday for Finovate Spring 2012.

I still need to unpack my bag from Wednesday and repack it for Monday, but you are free to proceed with this week’s stories of interest:

SigFig offers to tune up your investment portfolio from GigaOM.com

[Over the past few months I’ve highlighted new platforms like Personal Capital aiming to reach investors directly through simple websites and mobile apps. SigFig is another one to watch that officially launched earlier this week.] SigFig, a product born from portfolio tracker Wikinvest, is finally launching formally Tuesday, offering to make understanding investments easy. The free service, which has been in beta, allows users to sync all their investments and monitor them in real-time from one dashboard with extensive analysis conducted in the background to help find where users can save money.

Why Betterment, Wealthfront, and Other Online Investment Firms are Wrong about Financial Advisors from Forbes.com

[For more on the “robo adviser” trend, here’s an op-ed piece from Brightscope’s Mike Alfred in Forbes. My take: clients of the future will still want to engage and interact with human being advisers, only they want their advisers to be proficient in technology and support virtual engagement, both online and on mobile devices.] In a recent blogpost, Betterment made the broad-sweeping claim that Financial Advisors are Bad for Your Health. To make their position clear, they included an unfortunate image of a human face on the body of a pig. It didn’t take long for the Reformed Broker Josh Brown to draw the conclusion that Betterment thinks Financial Advisors are Pigs.

Redtail Technology Launches Integration with NetDocuments from PRWeb.com

[So Redtail CRM already has a document storage system called Imaging, but it lacks a number of components found in a true document management system. Redtail could either update Imaging to include new features, or it can support an integration with a third party document management provider. Alas, it appears Redtail’s strategy is to pursue the latter.] NetDocuments, a leading cloud content management service provider, announced a new integration today with Redtail Technology’s innovative web-based Client Relationship Management (CRM) solution for Financial Advisors.

Maximize Your Technology Spending in 2012

Posted on January 4, 2012 by in Efficiency, Software, Technology

My contribution schedule to the Journal of Financial Planning has changed for 2012. Instead of columns in the May and November editions, look for my articles in this year’s January and July editions.

To kick off 2012, I highlight 13 products and services you can purchase in 2012 that are sure to increase your firm’s growth and your personal productivity.

And you don’t need to spend big bucks to benefit from these ideas. There’s something for everyone with budgets ranging from as little as $100 up to $5,000.

So read January’s column at the Journal of Financial Planning now, Maximize Your Technology Spending in 2012.

Tamarac announces Advisor® Xi, new integration partners, facilitates document management for advisers

Posted on November 1, 2011 by in Portfolio Management Software

Tamarac’s integrated platform expands connections to popular document management software applications. 

In a press release today, Seattle-based Tamarac Inc. announced the first wave of integration partners for the latest iteration of its platform for advisers, Advisor® Xi.

Click here to read the full release on PRNewswire.

Three popular document management software applications headline the integration, with support announced for Laserfiche® from Cities Digital, Worldox® from Trumpet, and NetDocuments®. In addition to the document management integrations, Advisor Xi will also include integrations with Laser App for online form submissions, MoneyGuidePro™ for financial planning, ByAllAccounts® for account aggregation, and Rackspace for hosted Microsoft Exchange®.

Matt Stroh, VP of Marketing at Tamarac said in the press release, “Partnering with these first-class vendors represents Tamarac’s commitment to taking integration to the next level. Together, we will offer a complete best-of-breed platform that will give financial advisors greater opportunities to replace manual processes with fully automated workflows that span across multiple, integrated products.”