Tag Archives: PortfolioCenter

Schwab Advisor Services’ Brian Shenson addresses PortfolioCenter Hosted, OpenView Gateway, and Integrated Office offerings for advisers

In this video spotlight interview, Brian Shenson, vice president of Advisor Technology Solutions for Schwab Advisor Services met with me to update Schwab’s progress on a number of technology initiatives.

(For details on last weeks’ Schwab Tech Talk conference call, read RIA technology updates from Schwab Advisor Services’ Tech Talk series.)

Brian Shenson, vice president, Advisor Technology Solutions for Schwab Advisor Services

Brian Shenson, vice president, Advisor Technology Solutions for Schwab Advisor Services

PortfolioCenter Hosted

Clearly, Schwab Advisor Services recognizes the opportunity in offering advisers the ability to locate portions of their technology in the cloud.

The launch of PortfolioCenter Hosted, according to Shenson, is intended to simplify operations for advisers.

“We have over 3,500 advisers today relying on PortfolioCenter desktop, but they’re looking to simplify their operating model with cloud-based solutions,” said Shenson.

“PortfolioCenter Hosted allows [advisers] to have the same control and ownership of their data that they have today, but leverage Schwab’s backbone infrastructure to host their systems,” he added.

Schwab OpenView MarketSquare

I asked Shenson to elaborate on the resources Schwab provides when it comes to the various integrations supported by PortfolioCenter and other Schwab Intelligent Technologies’ resources.

Schwab OpenView MarketSquare is the latest resource Shenson highlighted to educate advisers on their technology purchase options.

“[OpenView MarketSquare is] not meant to replace other resources advisers rely on to learn about technology”, said Shenson, “but we think we have a unique opportunity to create voice to the adviser’s perspective on the technology they use to help inform other advisers before making that purchase decision for a particular technology.”

Schwab OpenView MarketSquare™ provides technology ratings and reviews, exclusively by and for advisors who custody with Schwab Advisor Services™

Schwab OpenView MarketSquare™ provides technology ratings and reviews, exclusively by and for advisors who custody with Schwab Advisor Services™

Visit Schwab OpenView MarketSquare online at http://www.schwabintelligenttechnologies.com/MarketSquare

OpenView Gateway versus Integrated Office

Finally, there still is confusion over the differences in the two primary back office offerings from Schwab Advisor Services, OpenView Gateway and the Integrated Office.

I asked Shenson to identify the type of advisory firm to which each solution is best suited.

“Many advisers have already made substantial investments in their technology infrastructure, and for them we wanted to work with best-of-breed providers and build integrations to those platforms. That is what we designed with OpenView Gateway,” said Shenson.

The alternate solution, Integrated Office, is a complete “office in a box” offering.

“Many advisers are looking for incredible simplicity in their operating model,” said Shenson.

“They’re looking to us as a provider to offer an integrated solution where all the pieces are designed to fit very well together. For them we offer the Integrated Office.”

(click to watch on YouTube)

Schwab Advisor Services’ Neesha Hathi discusses innovation, differentiation, and pending technology rollouts

After spending several months on the road, spotlight video interviews are back!

Neesha Hathi is senior vice president of Advisor Technology Solutions at Charles Schwab and a member of the senior leadership team for Schwab Advisor Services.

Neesha Hathi is senior vice president of Advisor Technology Solutions at Charles Schwab and a member of the senior leadership team for Schwab Advisor Services.

I recently had the pleasure to sit down and speak with Neesha Hathi, senior vice president of Advisor Technology for Schwab Advisor Services, on a number of topics.

In this seven-minute video, Hathi highlights how Schwab is able to maintain its agility in innovation despite its large size as an organization.

For details on all of Schwab’s recent announcements, see RIA technology updates from Schwab Advisor Services’ Tech Talk series posted here yesterday.

Hathi also explains how Schwab Advisor Services has gathered extensive feedback from their advisors to enhance the web trading platform in use by thousands of firms everyday.

(click here to watch on YouTube)

RIA technology updates from Schwab Advisor Services’ Tech Talk series

Neesha Hathi, Senior Vice President of Schwab Advisor Services

Neesha Hathi, Senior Vice President of Schwab Advisor Services

In a move to be more visible and transparent, Schwab Advisor Services launched a periodic series of conference calls called Tech Talk, featuring the latest updates on Schwab’s technology and related services for independent investment advisors.

Here are the most significant updates from the latest conference call held Monday June 24, featuring updates by Schwab Advisor Services Senior Vice President Neesha Hathi and Vice President Brian Shenson.

Schwab Intelligent Integration

Over 700 advisors are using some kind of solution from Schwab Intelligent Integration, which includes Schwab OpenView Gateway and Schwab Integrated Office. The Schwab OpenView Workflow Library (hey, I don’t choose the names for these solutions!!) is not included in the advisor count (see the next item).

The Schwab OpenView Workflow Library resources have been downloaded over 8,000 times with over 1,000 firms benefiting from the information.

New financial planning software integrations were announced, with Zywave’s NaviPro Planning Suite and PIEtech’s MoneyGuidePro to be added soon to Schwab OpenView Gateway. The integrations will allow financial profile and account information to be delivered from the custodial application to the planning software.

OpenView Gateway will also include the Envestnet|Tamarac Advisor Rebalancing® application. Here, too, advisors will be able to access Schwab’s custody data using the rebalancing application to evaluate and generate trade instructions to streamline portfolio rebalancing.

Move Money Directly from CRM

One of the features hinted by Hathi and Shenson is the ability advisors will soon have to initiate Move Money transactions directly from their CRM of choice.

Move Money requests have historically been restricted to the Schwab Advisor Services online custody platform or by placing a phone call to a service team. According to Shenson, Move Money from CRM will first appear in OpenView Gateway for all Salesforce CRM users, currently estimated to be roughly 200 advisory firms today. Soon after, Move Money will be made available to all Schwab OpenView Gateway CRM partners, which includes Junxure, Salentica, and Envestent|Tamarac.

PortfolioCenter Hosted Update

According to Hathi, roughly 40 advisory firms have contracts in place (which I take to mean not completely rolled out as of today) to use PortfolioCenter Hosted in their business.

Black Diamond Integration

Hathi also updated the Schwab OpenView Gateway integration with Black Diamond software from Advent Software, Inc. Black Diamond is in pilot testing with real time custody data, and is expected to reach general availability by the end of July 2013.

Web Trading

In one of the most eagerly anticipated updates, Hathi updated the status of the new web trading platform in Schwab Advisor Center. The new web trading layout will begin to roll out to select advisors in July 2013, with all of Schwab’s advisors using the new functionality by the end of the year. A preview of the layout is below.

A preview of the anticipated updates to the web trading interface from Schwab Advisor Services

A preview of the anticipated updates to the web trading interface from Schwab Advisor Services

OpenView MarketSquare

OpenView MarketSquare has been available to advisors for several months, and nearly 600 reviews are now available covering roughly 80 products used by advisors.

Mobile Initiatives

In response to a question submitted via Twitter, Hathi addressed coming changes in mobile initiatives from Schwab Advisor Services. Coming soon will be the ability for advisors to use the Schwab Advisor Center mobile app to conduct remote deposit of client checks.

Schwab’s retail customers have enjoyed remote deposit from the retail mobile app for well over a year, so finally this functionality is making its way to advisor devices for those who continue to receive checks from their clients.

Finally, Schwab will add functionality to the retail app to allow clients to authorize a wire transfer request submitted by their advisor.

 

FPPad Bits and Bytes for May 10

I was in San Diego and Palm Springs over the last week, delivering three different presentations over four days. I’m no Michael Kitces, but I was glad to sleep in my own bed after a week on the road.

Attend The Mobile Adviser Wednesday, May 15th through the AICPA PFP Web Seminar

Attend The Mobile Adviser Wednesday, May 15th through the AICPA PFP Web Seminar

Heads up: I’m presenting a webinar on my session The Mobile Adviser: Everything financial advisers need to stay safe, connected, and productive in the Mobile Age on Wednesday the 15th for the AICPA.

Follow this link to register: AICPA PFP & CPA/PFS Web Seminars

 

Here are this week’s stories of interest:

Bloomberg’s new venture: Online advice from InvestmentNews.com

[The latest entry into the online investment advice market is BloombergBlack, a premium investment subscription service primarily targeted to high net worth individuals interested in managing their own investments. For a starting fee of $100/month (their Form ADV permits monthly fees up to $500), subscribers gain access to four investment experts and a variety of Bloomberg research and information.] An 800-pound gorilla is wading into the market for online investment management and financial advice. Media giant Bloomberg LP is quietly testing a “premium” wealth management service, BloombergBlack, aimed squarely at mass-affluent investors.

Savant Capital takes advice online from InvestmentNews.com

[Ok, so the roughly $3 billion AUM Savant Capital is launching eSavantAdvisor, a 100% online way to work with a CFP® practitioner employed by Savant. There are three advisors for eSavant, and fees are no lower than the 1% annual fee on the first $1 million in assets charged by the parent company. At least the minimum fee is down to $900 (if you don’t count TD Ameritrade Institutional’s $165/year fee) from Savant’s typical $5,000 annual minimum. So what technology does the eSavantAdvisor client get? Access to their portfolio data via Orion Advisor Services, a login at TD Ameritrade Institutional (doesn’t that duplicate info in Orion?), and web meetings with WebEx to start. There may be other technology available, but the ones listed cover the basics. But here are two things that bother me: First, which three of the dozens of Savant employees are stepping up as eSavantAdvisor planners? It’s not clear. And second, look at the Savant Capital Management website: it could use an overhaul. At least eSavantAdvisor.com features a more modern design, even if it is missing video.] Savant Capital Management is offering technology-savvy investors an online version of the comprehensive investment advice that its advisers offer clients who come into one of its offices.

Schwab Launches OpenView MarketSquare, PortfolioCenter Hosted from Financial-Advisor.com

[It’s official, the long-awaited hosted version of PortfolioCenter is now live, and so is the Zagat-style rating system, MarketSquare. Most controversial is MarketSquare, where online reviews are first screened by Schwab insiders, likely for accuracy and brevity, and not to intentionally skew the bias of reviews. Still, in the day when all of us can get unfiltered reviews of any product sold on Amazon.com, Schwab’s filter-first attribute of MarketSquare does create an odd approach. But on the other hand, there are a few websites out there already that permit unfiltered reviews of financial advisor products, and the value of those are so-so.] Schwab Intelligent Technologies (SPT) announced today that OpenView MarketSquare and PortfolioCenter Hosted have now gone live.

NetDocuments Launches New Apps Marketplace from BusinessWire.com

[Apple’s App Store is approaching 50 billion (yes, BILLION) app downloads, Salesforce’s AppExchange has over 1.7 million installs, and now online document management provider NetDocuments is hopping on the app marketplace bandwagon. The NetDocuments Apps Marketplace is sparsely populated today with just six apps in all, and largely acts as a consolidated list of third party developers that have created their own solutions for specific tasks performed in NetDocuments. Currently, apps can not be sorted by price, so it’s not easy to tell which apps are free to use and which apps require a purchase or subscription. Oh, and they also released version 13.2 with a REST API and improved email search capabilities.] NetDocuments today announced the immediate availability of NetDocuments’ Apps Marketplace, a centralized location for third-party software developers to create apps that integrate with the company’s existing cloud-computing content management and collaboration services. The marketplace showcases apps that users can implement to streamline workflows and improve performance in managing their repository of documents and emails.

FPPad Bits and Bytes for March 29

Here are this week’s stories of interest:

Wealthfront and the rise of the machines from InvestmentNews.com

[There’s some deep reporting by Davis Janowski in this update on Wealthfront, one of the “robo adviser” platforms that aims to democratize the delivery of investment advice. But after you read it, press the button to load the comments, which are just as enlightening as Janowski’s sleuthing. The summary: it’s one thing to design an algorithm to recommend model investment portfolios, it’s an entirely different beast to try and disintermediate a financial planner.] Direct channel technology firms are improving at a rapid pace — what about your tools, Mr. Adviser?

John Norwood Consulting announces the release of CompositeBuilder from Norwood-Consulting.com

[Need GIPS-compliant composite reporting for your Schwab Performance Technologies® PortfolioCenter database? John Norwood just released a new product called CompositeBuilder that does just that, so if you’re a die-hard PortfolioCenter user, go check it out.] CompositeBuilder is a fully integrated add-on application to PortfolioCenter that provides the ability to create and report composite returns. The application is designed to facilitate compliance with the Global Investment Performance Standards (GIPS). All calculations are done in a manner that satisfies the portfolio and composite calculation requirements of the GIPS standards.

FPPad Bits and Bytes for October 26

Here are this week’s stories of interest:

Fidelity to play midwife to RIAs-in-the-making now that WealthCentral is firmly on its feet from RIABiz.com

[What does a custodian do once they have their “technology part (largely) finished?” According to Mike Durbin, Bob Oros, and David Canter of Fidelity Institutional Wealth Services, the custodian continues to bolt on value-add components to its adviser toolkit, with a nod to expanded practice management, marketing, and valuation and M&A resources.] With nearly all its advisors finally transitioned onto its ambitious new technology platform, WealthCentral, Fidelity Institutional Wealth Services is feeling confident in the foundation it’s provided for advisors, especially the breakaways that have been its bread and butter. Now, the second-largest custodian is ready to offer consulting style services — marketing consultations, strategic planning sessions and M&A facilitating — to help create new RIAs, not just attract breakaways.

Junxure CRM Announces Integration with TD Ameritrade Institutional’s Veo from Junxure.com

[TD Ameritrade Institutional’s Veo® Open Access has been available to third-party vendors since January 2011 (see: TD Ameritrade Institutional’s Veo® Open Access to enhance trading, fee billing, and client on-boarding processes), and currently has over 60 vendors integrated in one from or another. Finally, Junxure CRM is integrated with Veo® Open Access to access client account data held at TD Ameritrade Institutional inside Junxure and manage alerts along with Junxure workflow.] Continuing its reputation as a leader in technology integration for financial advisors, Junxure is excited to offer CRM integration with Veo® Open Access from TD Ameritrade Institutional.

Schwab Performance Technologies Announces Improvements from FA-Mag.com

[Schwab’s OpenView Integrated Office™ offering (say that three times fast!) will now integrate with web-based document management software NetDocuments. It’s a fairly straightforward pairing, as NetDocuments has been closely tied to Salesforce CRM for a number of years now, and because Integrated Office is a Salesforce overlay, dropping in NetDocuments is a no-brainer. According to sources inside Schwab, access to the program is included in the cost of Integrated Office. My last pricing quote from Schwab was $10,000 per year for two seat licenses and up to 150 accounts, which Brian Shenson announced at the T3 Conference earlier this year.

Oh, and PortfolioCenter ™ gets an update on securities management and fee billing modules, plus the PortfolioCenter Hosted product will be rolled out “soon” at a cost of roughly $48/account/year. And I don’t think that price includes any outsource reconciliation services a-la BOSS.] A Charles Schwab & Co. subsidiary that offers technology services for independent financial advisors announced changes today that improve document and portfolio management systems.

Cambridge Launches eSignature Program and New Website for Independent Financial Advisors and Their Clients from HearldOnline.com

[Woah, Cambridge just laid the smack-down on most major custodians. For the longest time, custodians have alluded to the use of esignature technology like DocuSign to facilitate a truly end-to-end paperless process for most forms. Evidently, Cambridge is now offering just that to its reps, all free of charge (or at least, rolled up in Cambridge’s cut of GDC).] Cambridge Investment Research, Inc. (Cambridge) announced it is launching a new eSignature program for use with clients by its independent financial advisors. Partnering with DocuSign, Cambridge is rolling out an electronic signature option compatible with most desktop and mobile devices used by rep-advisors and their clients.

Invesco Unveils Mobile Access to Investment Insights, Product Information and Business Building Ideas with New App for iPad from Invesco.com

[In a trend among investment managers, Invesco now offers an iPad app advisers and investors can use to access news, commentary, product information, and videos. You could access all that from Invesco’s website, but why would you want to when you can curl up on the sofa and browse the app in your downtime? By the way, this app is very well executed. No fluff here. See the demo video below.] Invesco, a leading investment manager, announced today the launch of a free iPad® app, available from the App Store(SM), that will provide on-the-go access for financial intermediaries and investors to essential investing resources.

FPPad Bits and Bytes for August 17

Here’s a thought; move your stuff 800 miles, update the address on all your cars, credit cards, investment accounts, etc., then prep for a two week vacation! That’s been my summer in a nutshell, stepping away only a few times to prepare the best news in financial planning technology just for you.

Here are this week’s stories of interest:

LearnVest’s Mission to Wrangle Your Personal Finances from Mashable.com

[“Weight Watchers meets personal finance” is how LearnVest founder Alexa von Tobel describes her company. Having grown to over 65 people, von Tobel describes in the video below how her goal is to help everyone sleep better at night and enrich their lives through sound financial advice.]

TD Ameritrade showcases what API can do with slick Veo-iRebal harmonization from RIABiz

[TD Ameritrade Institutional continues to expand the capabilities of its Veo® Open Access platform (see TD Ameritrade Institutional’s Veo® Open Access to enhance trading, fee billing, and client on-boarding processes). This time the custodian couples its iRebal rebalancing software with Veo’s API to streamline trade order processing and reduce manual entry errors.] TD Ameritrade Institutional has linked two of the jewels in its software crown and the combination may be a multi-carat combination — at least for the relatively small cadre of RIAs who use iRebal.

SEC Audit: Getting data out of PortfolioCenter from Krisan’s BackOffice, Inc.

[Krisan’s BackOffice, Inc. is an outsource provider for Schwab Performance Technologies® PortfolioCenter®. In this post, limited scope examination criteria from the SEC is broken down into the various fields and reports that can be used to satisfy auditors. It’s a helpful overview of how extensive even a “limited scope” request can be, and an eye-opener for advisers who insist on managing portfolio accounting software on their own.] When the SEC auditors come knocking, they usually require lengthy, detailed information about your business. Fortunately, PortfolioCenter can help — assuming you keep your PortfolioCenter database complete and accurate, and you have the right Smart Sets.

FPPad Bits and Bytes for June 22

Woah, who turned on the firehose of releases this week? Maybe everyone wants to get all their news out to the world before taking off for summer vacations.

So I don’t interfere with your vacation plans, let’s move right into week’s stories of interest:

Schwab Performance Technologies Announces Development of Hosted Version of PortfolioCenter from MarketWire

[My Twitter followers found out Monday morning of Schwab’s latest plans to offer a hosted version of PortfolioCenter to advisers. Getting portfolio management software off of your local server is one of the last hurdles to cross in transitioning your business into one that can operate completely in the cloud.] Schwab Performance Technologies® (SPT), a subsidiary of The Charles Schwab Corporation and a leading provider of technology solutions for independent investment advisors, announced today that the company is building a hosted version of its flagship portfolio management software for independent investment advisors.

Schwab Announces Availability of 28 New Workflows for Independent Investment Advisors from MarketWire

[My vision for workflows is an online exchange advisers can upload and download workflow scripts for specific CRMs. Well, that assumes CRMs can import and export workflow scripts, which most can’t do, not even Salesforce, if I remember correctly. Until then, advisers will have to settle for “pseudo-code,” i.e. a high-level description, of what steps to follow in a workflow, delivered in a PDF or Word document. And that’s exactly what Schwab Intelligent Technologies is delivering.] In order to help advisors gain greater efficiency in their business practices, Charles Schwab announced today that a full library of 28 universal workflows are now available in the Schwab OpenView Workflow Library(TM) (Workflow Library) through Schwab Intelligent Technologies.

Cloud version of Junxure on the way from InvestmentNews

[Junxure Essentials is coming, well, soon, and we don’t yet know how much it will cost. Last year, August 24, 2011 to be exact, I relayed the company’s plans to release a cloud-based version of Junxure in Q4 2012. According to CRM Software’s Greg Friedman, now plans are to launch a beta version in the fall with general availability in 2013. Building this is not easy, and Junxure’s only going to get one chance, in my opinion, to get this right. Oh, and if you made it this far, Junxure posted a sneak peek of Joel Bruckenstein’s review from the Technology Tools for Today newsletter.] Junxure, a CRM application popular among registered investment advisers, is heading to the clouds.

Smarsh Acquires AdvisorSquare from Symantec from MarketWatch

[If you archive websites (see Smarsh releases Web Archiving, an automated solution to archive adviser websites), you might as well support the creation of them in the first place. Here Smarsh announces the acquisition of AdvisorSquare and their website support for “thousands of investment professionals nationwide.” I stopped recommending AdvisorSquare to my clients back in 2009. Will Smarsh’s investment reverse my opinion of their product and service?] Smarsh(R), the managed service leader in secure, innovative and reliable email archiving and compliance solutions, today announced the acquisition of AdvisorSquare from Symantec.

Junxure Launches Blog for Financial Industry from PRNewswire

[Junxure, a top-three CRM in use by advisers, now has a public blog. I contacted Junxure president Greg Friedman and asked that he set up an RSS feed with Feedburner to offer a few more flexible options for visitors to subscribe.] Junxure, an industry-leading CRM practice improvement firm that integrates technology, consulting, and training, has launched its Company blog at www.junxure.com/blog. The new Junxure blog will primarily focus on topics related to the financial industry, from technology trends to industry best practices. In addition, the Junxure blog will report important news and updates about its products and services.

 AssetBook and BlazePortfolio Announce Strategic Partnership to Deliver End-to-End Back Office Solution for Investment Advisors from BlazePortfolio

[Managing portfolios for your clients means more than just downloading and reconciling account positions. You also need a tool that scales your ability to place trades. Here’s a good development between trade order management provider BlazePortfolio and  online portfolio service bureau Assetbook (see AssetBook CEO Rob Major discusses advantages of hiring an outsourced portfolio service bureau.] BlazePortfolio Systems  and AssetBook today announced an integration partnership between software platforms which would provide AssetBook users access to BlazePortfolio’s real-time trade order management system, Atom Align.  The combined offering will provide enhanced flexibility for registered investment advisors who are seeking a best of breed approach to manage their portfolio management systems.

YouTube Integration Reflects Growing Use of Video as Social Tool for Business from Arkovi.com

[You no doubt have noticed the addition of video content here at FPPad. You’re likely considering making videos of your own (if not already) to feature your business. But any video you post is marketing material, and is therefore subject to the same capture and archive requirements in FINRA and SEC regulations. So how do you archive videos you post to popular hosting sites like YouTube? One option is Arkovi’s extended solution.]  Arkovi announced today at the Morningstar Investment Conference a new integration with YouTube, continuing a series of major releases on its social media archiving, compliance and monitoring platform. The YouTube integration includes a number of key features including publishing, compliance and supervision, reporting and search features.

Black Diamond’s Clientele Swells After Advent Merger from WealthManagement.com

[A little more than a year after being acquired by Advent for $73 million, Black Diamond continues its healthy growth. What I’d like to know from you is what has (or has not) changed with respect to the customer service you receive.] Not every advisor was pleased in May 2011 when Advent Software announced it was buying its smaller, younger rival, Black Diamond Performance Reporting.

See, I told you there were a ton of new updates this week!

Kitces: Eleven blogs for all financial advisers to follow from InvestmentNews

[It’s a privilege to have FPPad included among excellent blogs you should follow. I hope you continue to enjoy the Video Spotlight and Bits & Bytes content produced for you.] While there are many lists of blogs out there, financial planning’s own social media “power tweeter” Michael Kitces, partner and director of research for Pinnacle Advisory Group and publisher of The Kitces Report and his own blog, Nerd’s Eye View, maintains a list of blogs specifically relevant for financial advisors.

Get the Latest FPA-ActiFi Technology Report on Portfolio Management Software

Next to Client Relationship Management (CRM) software, portfolio management software is one of the tools most used by financial advisers. Such software is the lifeblood of any asset manager, where all the details of asset allocation, tax lot detail, and performance history are contained.

In its latest edition of its reports, FPA and ActiFi today released the “FPA-ActiFi Adviser Technology Reports: Portfolio Management Edition” highlighting 10 different software solutions in use by advisers. Soltuions reviewed include the following:

  • Advent Portfolio Exchange (APX)
  • Advisors Assistant (Client Marketing Systems Inc.)
  • Albridge Portfolio Management (Albridge – Pershing)
  • AssetBook (Major Technology)
  • BlueSky (Black Diamond)
  • FinFolio Workstation 2010 (FinFolio)
  • Morningstar Office (Morningstar)
  • Orion Advisor Services (Orion Advisor Services)
  • PortfolioCenter (Charles Schwab)
  • Solution 360° (Interactive Advisory Software)

Like previous FPA-ActiFi reports, FPA members have free access to the comprehensive research. The report is also available for purchase by non-members for $495 through the FPA Research Center.

Click here to view the report (FPA member login required).